酒店回复: Brittany,Thank you for taking time to give us your feedback. We are pleased hear kind words about our staff. We are sorry to hear that your stay was not up your standards and we thank you for giving us a chance. We will take the feedback you provided so that we can improve on all the issues you mentioned and hope you will give us one more chance when you’re in the area next. Thank you again for your business.

酒店回复: Aaron,Thank you for taking the time to provide your feedback. We apologize our staff was not available for you to speak with directly regarding your experience. While we had hoped your stay was better, in this case we fell short. We will pass on the issues to our team for further look in to making all the repairs necessary and making sure all amenities are provided in order to make sure that we can provide better experiences in the future. We do appreciate your business and we hope that you still give us another chance so that we can provide you with a better experience on the next stay.

酒店回复: Dear Shawnita,We're sincerely sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any disappointment in the amenities and service that you received during your visit. Our team is dedicated to improving for the future, so we'll be sure to look into all of your comments internally and make changes where necessary. It is our hope that you'll consider giving us another chance soon; we're confident that we can impress you.

酒店回复: Shena,We are sorry to hear this about your experience. We will share this experience with our team for further review and make sure that the issues like this get addressed so that our guests do not feel uncomfortable. Here at Americas Best Value Inn - Collinsville, IL we try to provide the friendliest environment and looks like in this case we did not accomplish that. If you could give us another chance surely we can provide a more comfortable and better experience. We appreciate you for your business and we hope you consider the above.

酒店回复: Dustin,Thank you for taking the time to give us your feedback. While we had hoped for a better rating it looks like we fell short during your stay. We have shared your experience to our staff for review and improvement. Please accept our apology for the way our staff has made you feel. Know that our goal is to always make every guest feel welcomed and in this case we did not accomplish that. It’s feedback like yours thats important to us so that we can learn and improve. We hope that you give us another chance in the future so that we can show you the improvement on our staff and cleanliness. We thank you again for staying with us.

酒店回复: Thank You for your feedback. Please take a look at house rules printed on your folio which will explain your charges. We encourage all of our guests to read them during check in as well before signing. Our hotel staff and management does everything possible so that we can avoid false charges against any guests that stay with us. Unfortunately, we were not able to find any reasons to avoid the charges after your stay. None the less, we do appreciate your feedback and for making future guests aware of charges that could be involved when house rules are violated.

酒店回复: Thank you for taking the time to give us your feedback. Sorry to hear that you were not able to stay with us. Know that we do have a 24 hour friendly staff as our recent reviews have mentioned. If there were any issues that prevented you from being comfortable surely we could've have resolved it together. But in this case, we weren't give the chance to provide that service to you.