The front lady is lazy and a liar. When I arrived the office door was closed. After calling for more than 10 minutes she showed up. Looks like she just finished sleeping. She said no room left but while I waited for Uber outside the office another guest came and got a room. I had reservations for more than one week at this hotel , but why did she tell me no room but could give a room to another guest who came after me? I think the hotel rate changed very often My paid price is lower than the other guests. She also lied to me saying she called another hotel to let me in. But when I got there that hotel said they didn't know it.
点评来源 Trip.com
2.0分
商务出差
原文
翻译提供方：Google
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前台的 Tina 很棒。但是，我们一进房间就闻到了香烟味。然后我们检查了浴室，发现地板上有一只蟑螂，厨房桌子上还有一只。它们都活着，四处走动。之后我和我的同事都觉得住在那里不舒服。我们被安排了另一间房间，但我们选择不住。谢天谢地，我收到了全额退款，这让我松了一口气。事后看来，我们应该看看另一个房间是否更好——该地区有很多酒店，但都订满了，所以我们在确认有空房后，最终开车去了阿灵顿住宿。
酒店回复: Dear Adam, Please accept our sincere apologies for failing to meet your expectations or our high standards. We genuinely regret our associates were not as responsive and attentive as they should have been on this visit. We understand your predicament and will address this appropriately to see what went wrong and prevent future occurrences. Further, please feel free to reach out to us directly at the hotel if you have any doubts regarding your charges. We look forward to hearing from you soon.Sincerely,Hotel Management
5.0分
朋友出游
原文
翻译提供方：Google
我感觉很舒服
5.0分
其他
原文
翻译提供方：Google
非常好
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酒店回复: Dear Guest,Thank you for your kind comments and 5-star rating! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!
4.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Guest,It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
1.0分
其他
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Checkin was smooth. But that’s where the positives stop. Room stunk of cigarette smoke (booked a non smoking room) room missing linen. Spoke to reception regarding odour. To the young ladies credit she offered another room. I rejected offer as expected the smell to go once door opened and spray used. Then I checked out the bathroom - there was mould all around bath and tiles. I could clean it off :( the kitchenette was dirty. The floor made the bottom of our feet black. Then the bed - the 3 pillows were rubbish folded in half and made into half pillows. Covered in stains and smelled. Woke in morning and all my clothes stunk of cigarettes. I then chased cockroaches around bathroom. Dogs in neighbouring rooms barked half the night. I would recommend find a better place to stay. Certainly not worth the money paid to stay there.
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酒店回复: Dear Bettina,We sincerely apologize that your stay did not meet expectations and that you experienced multiple issues with room cleanliness, odors, and comfort. Your feedback regarding cigarette smell, mold, bedding, and other maintenance concerns is taken very seriously, and we are sharing it with our housekeeping and our teams to ensure immediate corrective actions. We regret the inconvenience and frustration this caused and appreciate you bringing these matters to our attention. While we understand your disappointment, we hope you might consider giving us another opportunity in the future to provide a cleaner, more comfortable, and well-prepared stay that reflects the high standards we strive to maintain.Sincerely,Hotel Management
3.0分
朋友出游
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Had to kill 2 bugs, shower wouldn't adjust to spout, no dishes or utensils for a supposed extended stay property, had an eviction notice posted to the door down the hall.
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酒店回复: Dear Guest,Thank you for sharing your experience. We sincerely apologize for the issues you encountered. Your feedback has been shared with our management team to ensure these matters are addressed and improvements are made for future guests.
1.0分
其他
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I stayed in rm 220 on the 2nd floor, and it had small roaches in the kitchen and bathroom areas! I had to shake my clothes and personal items to insure I did not take anything with me! This room needs to be DEFOGGED and not used until the infestation is taken care of!
I was very dissatisfied with my stay!
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酒店回复: Dear Guest,We sincerely apologize for the issues you encountered during your stay. We take these concerns very seriously, and we will immediately work with our pest control team to address the infestation and ensure the room is thoroughly treated. Your feedback is invaluable, and we deeply regret that your experience was not up to our usual standards. We appreciate you bringing this to our attention and hope to have the opportunity to restore your confidence in our property.
在美国🇺🇸！避雷这家酒店！差评！
酒店前台贴着上午7点到下午11点上班
早上7点去退房没有人，一直等到8点都没人
期间多人退房，打电话都没联系到人
只能先去赶飞机，100美金押金没退了
回来联系捷程让他们沟通
开始说有时差，后来说联系他们经理，再后来说联系不上他们经理
现在还没消息
都怪我太相信这个社会的美好啦，一次一定注意
请大家避雷这家酒店！
谨慎使用捷程
我在这家酒店预订了房间，但当我打车抵达时，前台工作人员告诉我没有空房了，我需要去另一家酒店。他们之前完全没有通知我。我用谷歌地图查了一下，步行过去需要14分钟。我要求他们送我过去，但工作人员说她没有车。然后我用优步（Uber）花了13美元才到。我要求他们报销优步的费用，他们却没有任何回应。当我到达新的酒店时，那里的工作人员也完全不知道我是怎么被安排到他们酒店的。我经常旅行，简直不敢相信这种事情会发生。
The front lady is lazy and a liar. When I arrived the office door was closed. After calling for more than 10 minutes she showed up. Looks like she just finished sleeping. She said no room left but while I waited for Uber outside the office another guest came and got a room. I had reservations for more than one week at this hotel , but why did she tell me no room but could give a room to another guest who came after me? I think the hotel rate changed very often My paid price is lower than the other guests. She also lied to me saying she called another hotel to let me in. But when I got there that hotel said they didn't know it.
前台的 Tina 很棒。但是，我们一进房间就闻到了香烟味。然后我们检查了浴室，发现地板上有一只蟑螂，厨房桌子上还有一只。它们都活着，四处走动。之后我和我的同事都觉得住在那里不舒服。我们被安排了另一间房间，但我们选择不住。谢天谢地，我收到了全额退款，这让我松了一口气。事后看来，我们应该看看另一个房间是否更好——该地区有很多酒店，但都订满了，所以我们在确认有空房后，最终开车去了阿灵顿住宿。
因为航班延误，需要过夜，所以订了深夜的房间，到的时候门口没人，打电话也没人接，收了我的钱，也没办法提供房间。
我感觉很舒服
非常好
好的
Checkin was smooth. But that’s where the positives stop. Room stunk of cigarette smoke (booked a non smoking room) room missing linen. Spoke to reception regarding odour. To the young ladies credit she offered another room. I rejected offer as expected the smell to go once door opened and spray used. Then I checked out the bathroom - there was mould all around bath and tiles. I could clean it off :( the kitchenette was dirty. The floor made the bottom of our feet black. Then the bed - the 3 pillows were rubbish folded in half and made into half pillows. Covered in stains and smelled. Woke in morning and all my clothes stunk of cigarettes. I then chased cockroaches around bathroom. Dogs in neighbouring rooms barked half the night. I would recommend find a better place to stay. Certainly not worth the money paid to stay there.
Had to kill 2 bugs, shower wouldn't adjust to spout, no dishes or utensils for a supposed extended stay property, had an eviction notice posted to the door down the hall.
I stayed in rm 220 on the 2nd floor, and it had small roaches in the kitchen and bathroom areas! I had to shake my clothes and personal items to insure I did not take anything with me! This room needs to be DEFOGGED and not used until the infestation is taken care of!
I was very dissatisfied with my stay!