经理非常友好，并对这些问题表示歉意，但肯定存在问题。我为三人预订了一间有两张大床的房间，房间里配有全尺寸床，而不是大号床。没有卫生纸。没有浴垫。我们不得不自掏腰包购买。对于一个住三个人的房间，他们不会给我们超过两条毛巾。同样，我们不得不买一些。马桶上方的毛巾架安装不牢固，掉了几次。淋浴间的缝隙处有霉菌或污渍。壁灯组件上的电源插座和 USB 端口无法使用。其中一个壁灯里面没有灯泡。同样，经理很好，并表示歉意，但我们不会再使用这个地方了。
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Dallas - Irving. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the room and our customer service, Please accept our sincerest apologizes for any hinderance faced. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We at Red Roof do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,MelissaRed Roof Management RediResponse Specialist
2.0分
商务出差
原文
翻译提供方：Google
不好
前台从来没有工作人员。房间很破旧。如果你能找到一名工作人员，他们的态度很差。
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Dallas - Irving. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied the upkeep of the room and your less than ideal encounter with our staff. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We at Red Roof do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,MelissaRed Roof Management RediResponse Specialist
1.0分
其他
原文
翻译提供方：Google
总比无家可归好
这个地方便宜是有原因的。房间很破旧，工作人员似乎不想待在那里。
展开
酒店回复: 尊敬的客人：HOMETOWNE STUDIOS DALLAS - IRVING 的全体员工对您入住后给出的 1/5 分评价深感遗憾。您指出房间看起来破旧，而且尽管房价低廉，但工作人员似乎漠不关心。在 Red Roof，我们致力于赢得您的信任，并努力避免未来出现类似问题。我们一定会认真考虑您的意见，努力改进服务，提升客人的入住体验。请您放心，我们非常重视您作为我们的客人，并感谢您的惠顾。感谢您的评价。我们希望下次您光临该地区时，能有机会为您提供更好的住宿体验。此致，Kerry-Lee Red Roof 管理团队 RediResponse 专员
酒店回复: Hola leonel,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en HOMETOWNE STUDIOS DALLAS - IRVING. Es desalentador escuchar que su experiencia no cumplió con sus expectativas debido a que las personas fuman y nuestra limpieza no está a la altura de sus estándares. Por favor acepte nuestras más sinceras disculpas. Trabajaremos para mejorar la calidad de nuestro servicio teniendo en cuenta sus comentarios.Esperamos que nos brinde la oportunidad de brindarle una mejor estadía la próxima vez que esté en el área.Atentamente,RecordoEspecialista en redirección
1.0分
情侣出游
展开
Roaches in the crapper, cigarette burn in the curtains, door handle was missing in the bathroom, sheets has black stains, door has definitely been kicked in. The list is extensive.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at HomeTowne Studios Dallas - Irving. We are sorry you had a less than satisfactory experience due to the cleanliness and condition of the room not meeting your expectations, the issue with the door handle as well as the cockroaches you encountered.Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry.I have forwarded your feedback to management’s attention to ensure that your concerns are addressed. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
3.0分
家庭亲子
This place is horrible. It is nasty, the elevator doesn’t work, noisy, children running around screaming everywhere. I am afraid of bed bugs here.
展开
酒店回复: Dear Respected Traveler,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Dallas - Irving. We are sorry to hear that the state of the elevator and the possible noise did not meet your expectations. We are also saddened that you are afraid of bugs, please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,JannovemRed Roof ManagementRediResponse Specialist
⭐ 一星 - 非常失望 - 付款后被拒绝升级（8月4日至5日入住）
8月4日至5日入住期间，我在这家酒店的经历非常糟糕。我报告了一些维修问题，包括水槽和马桶漏水，但问题没有得到解决。我甚至付费升级了房间，但工作人员拒绝给我换房间——即使在确认付款后也是如此。服务既不专业，也毫无帮助。我对*******上的这家酒店期望过高。我不会再来了。
只是那天晚上我住在那里，睡着了，他们两次试图开门，吓了我一跳。我不喜欢那种感觉，所以我不会再推荐那个地方了。
汽车旅馆没有更新，有**********，不管你怎么称呼它，住在那里总是争吵和打架
维护不善。
经理非常友好，并对这些问题表示歉意，但肯定存在问题。我为三人预订了一间有两张大床的房间，房间里配有全尺寸床，而不是大号床。没有卫生纸。没有浴垫。我们不得不自掏腰包购买。对于一个住三个人的房间，他们不会给我们超过两条毛巾。同样，我们不得不买一些。马桶上方的毛巾架安装不牢固，掉了几次。淋浴间的缝隙处有霉菌或污渍。壁灯组件上的电源插座和 USB 端口无法使用。其中一个壁灯里面没有灯泡。同样，经理很好，并表示歉意，但我们不会再使用这个地方了。
至少它很便宜
房间看起来好像没有打扫过。大多数抽屉里都有大量碎屑，房间里的大多数东西都损坏了，比如墙壁和橱柜。祝你好运，正在努力找一位工作人员来帮助你。
不好
前台从来没有工作人员。房间很破旧。如果你能找到一名工作人员，他们的态度很差。
总比无家可归好
这个地方便宜是有原因的。房间很破旧，工作人员似乎不想待在那里。
我们一到酒店我就取消了住宿，因为这是我一生中住过的最差的酒店，很多人抽烟，很脏，他们告诉我如果我取消他们不会退还我的钱，我还是宁愿离开！！！他们应该在提供房间之前说明该酒店的条件
Roaches in the crapper, cigarette burn in the curtains, door handle was missing in the bathroom, sheets has black stains, door has definitely been kicked in. The list is extensive.
This place is horrible. It is nasty, the elevator doesn’t work, noisy, children running around screaming everywhere. I am afraid of bed bugs here.