Walking into the property I thought I was walking into a condemned property. There were wires hanging all from the ceiling dust and dirt everywhere with a small sign saying excuse the mess due to new cameras being set to. Keep in mind this is 8pm no one three working on the “mess” just left it unsafe and I had small children with me. Had I been told of the situation I would have found a cleaner place and definitely safer place to stay.
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酒店回复: Dear Arlene, Thank you for taking the time to share your feedback. We sincerely apologize for the condition of the property during your visit and for any safety concerns you experienced, especially with your children. Your observations are taken seriously, and we are addressing the situation to ensure a cleaner and more secure environment for our guests. We appreciate your patience and hope you will consider staying with us again, allowing us to provide a much more comfortable and welcoming experience in the future.Sincerely,Hotel Management
2.0分
其他
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We brought our pet, so we got a pet room..the smell was unbearable. We had to purchase our own cleaning supplies and it wasn’t able to mask the smell. I was charged $200 extra for my pet, although I don’t know why when the room odor was horrid, and the floors were so dirty my pet refused to walk on the ground for the entire stay. Some staff was friendly, other staff led us to believe that asking for toilet paper was too much…even though we had a total of five guests with us, a roll a day was too much. The original woman who checked us in was fries well as cleaning staff.
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酒店回复: Dear Jennifer, We sincerely apologize for the unpleasant odor in your pet-designated room and the inconvenience it caused during your stay. We understand how frustrating it must have been to purchase your own cleaning supplies and still not feel comfortable. The additional pet fee is intended to cover extra cleaning, but your experience clearly fell short of expectations. We're also sorry for any unhelpful interactions regarding basic amenities like toilet paper. Your concerns have been shared with our housekeeping and front desk teams to ensure improvements are made. We appreciate your feedback and look forward to welcoming you back.Sincerely,Hotel Management
1.0分
家庭亲子
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Room was not ready apon arrival, 45 mins after check-in started. Was told they were cleaning our room, came back an hr later as instructed. Room still not clean. They tell me they upgraded my room at no charge. I walk into a smelly room, stains on the sofa(leather sofa with what looks like seamen). I go to use the restroom and about fall off the toilet due to an extremely loose toilet seat. Tub is nasty, has soap scum and burn marks. Ceiling above the shower apears to have a missing sprinkler head with a washrag shoved in the hole. Glass missing between rooms in the upgraded suit. 1-10 wouldn't recommend!
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酒店回复: Dear Jeremy, We sincerely apologize for the inconvenience and discomfort you encountered during your stay. What you described does not meet the standards we strive to uphold, and we truly regret the delays at check-in and the condition of the upgraded room. Your concerns regarding cleanliness and maintenance have been shared with our housekeeping and maintanence teams for immediate attention. We appreciate your honest feedback as it helps us improve our services. We hope you’ll consider giving us another opportunity to provide a better stay. Sincerely,Hotel Management
1.0分
其他
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There was a group of mexicans sitting outside under the tree between the 2 buildings and drinking beer. The inside of the hotel was horrible. No cleanliness, no vending machine in the second building.
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酒店回复: Dear sana, We sincerely apologize for the discomfort you experienced during your stay, particularly concerning the cleanliness of the property and lack of vending machines in the second building. Our goal is to provide a welcoming and well-maintained environment for all guests, and we are taking your concerns seriously. We are actively working with our housekeeping and facilities teams to address these issues and ensure a more pleasant experience moving forward. Your input is valuable in helping us improve. We appreciate your feedback and look forward to welcoming you back for a better stay.Sincerely,Hotel Management
1.0分
其他
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I requested a wheelchair no wheelchairs in the entire building upon entering my room my bed was not made it was like someone had just got done lying in it a big dead cockroach smashed in thee bathroom by the bathtub and no hot water in the bathroom sink
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酒店回复: Dear Cheri, First, we want to sincerely apologize for falling short in fulfilling your wheelchair request and for the hassle you experienced as a result. We strive to ensure our guests have an exceptional visit during their travels, and we genuinely regret that we did not meet these expectations for you. Furthermore, the housekeeping concerns you outlined about the room are truly not the level of services we strive to provide our valued guests. We understand that no explanation of these issues can change your recent experience. Please know that we will take appropriate measures to address the problem and prevent future occurrences. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management
1.0分
家庭亲子
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I was not able to stay when we went to check in we were told there were no available rooms, and there was nothing they could do about it. Didn't try to recommend anything or nothing. No apology Just sad
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酒店回复: Dear Deborah, We sincerely apologize for the disappointment and inconvenience you experienced at check-in due to unavailable rooms. We understand how frustrating it must have been, especially without an apology or alternative options offered. This is not the level of service we strive to provide, and your comments have been shared with our team for immediate improvement. We truly hope you’ll give us another chance to better serve you in the future. Sincerely,Hotel Management
2.0分
其他
Bathroom had mildew and the room didnt feel clean. There were stains on the chair and bathtub had sitting water.
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酒店回复: Dear Nicholas, Thank you for your feedback. We sincerely apologize for the condition of the bathroom and the cleanliness issues you experienced during your stay. This does not reflect our usual standards, and your concerns have been shared with our housekeeping team for immediate corrective action. We truly appreciate you bringing these matters to our attention, as it helps us improve. Your comfort is important to us, and we hope to have the opportunity to serve you better in the future. Sincerely,Hotel Management
4.0分
其他
Good. Bit of fumbling with an I tail se of door keys that didn’t work but nothing too bad. Couldn’t argue the convenient location and price.
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酒店回复: Dear Guest, Thank you for taking the time to share your feedback. We’re pleased to hear that you found our location convenient and appreciated the value we offer. We apologize for the initial inconvenience you experienced with the door keys and will work to ensure smoother check-ins moving forward. Your comments help us identify areas for improvement while reminding us of what matters most to our guests. We truly value your stay at Extended Stay America and hope to make your next visit even more seamless and enjoyable.Sincerely,Hotel Management
酒店很棒，位置好，房间很大，设施齐全，员工也很好。
住宿体验很好
Walking into the property I thought I was walking into a condemned property. There were wires hanging all from the ceiling dust and dirt everywhere with a small sign saying excuse the mess due to new cameras being set to. Keep in mind this is 8pm no one three working on the “mess” just left it unsafe and I had small children with me. Had I been told of the situation I would have found a cleaner place and definitely safer place to stay.
We brought our pet, so we got a pet room..the smell was unbearable. We had to purchase our own cleaning supplies and it wasn’t able to mask the smell. I was charged $200 extra for my pet, although I don’t know why when the room odor was horrid, and the floors were so dirty my pet refused to walk on the ground for the entire stay. Some staff was friendly, other staff led us to believe that asking for toilet paper was too much…even though we had a total of five guests with us, a roll a day was too much. The original woman who checked us in was fries well as cleaning staff.
Room was not ready apon arrival, 45 mins after check-in started. Was told they were cleaning our room, came back an hr later as instructed. Room still not clean. They tell me they upgraded my room at no charge. I walk into a smelly room, stains on the sofa(leather sofa with what looks like seamen). I go to use the restroom and about fall off the toilet due to an extremely loose toilet seat. Tub is nasty, has soap scum and burn marks. Ceiling above the shower apears to have a missing sprinkler head with a washrag shoved in the hole. Glass missing between rooms in the upgraded suit. 1-10 wouldn't recommend!
There was a group of mexicans sitting outside under the tree between the 2 buildings and drinking beer. The inside of the hotel was horrible. No cleanliness, no vending machine in the second building.
I requested a wheelchair no wheelchairs in the entire building upon entering my room my bed was not made it was like someone had just got done lying in it a big dead cockroach smashed in thee bathroom by the bathtub and no hot water in the bathroom sink
I was not able to stay when we went to check in we were told there were no available rooms, and there was nothing they could do about it. Didn't try to recommend anything or nothing. No apology Just sad
Bathroom had mildew and the room didnt feel clean. There were stains on the chair and bathtub had sitting water.
Good. Bit of fumbling with an I tail se of door keys that didn’t work but nothing too bad. Couldn’t argue the convenient location and price.