酒店回复: Dear Guest,Thank you for sharing your detailed feedback. We’re glad to hear you found the rooms well-equipped and comfortable with amenities like the kitchen, refrigerator, and multiple seating options. We understand dining choices can feel limited near airport locations, and we appreciate your note that more options become available with a short walk. Your insights are helpful, and we hope to welcome you back for an even better stay.
Didn't like anything about my stay my room was dirty the bathroom looked like they never cleaned it and the breakfast was a disappointment they just give you a granola bar and coffee
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酒店回复: Dear Guest,Thank you for sharing your detailed feedback. We’re glad to hear you found the rooms well-equipped and comfortable with amenities like the kitchen, refrigerator, and multiple seating options. We understand dining choices can feel limited near airport locations, and we appreciate your note that more options become available with a short walk. Your insights are helpful, and we hope to welcome you back for an even better stay.
1.0分
其他
Full of cockroaches even while sleeping it will flow on you and no trash bins in room and untidy towels.
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We sincerely apologize for the unacceptable conditions you encountered during your stay, including the pest issue and the inadequate room preparation. This does not reflect the standards we aim to provide, and we understand how uncomfortable this must have been. Please be assured that our team is addressing these concerns promptly with pest control and housekeeping to prevent future occurrences. Your feedback is extremely valuable in helping us improve our operations, and we hope you will consider giving us another opportunity to offer a much cleaner and more comfortable stay in the future.Sincerely,Hotel Management
3.0分
家庭亲子
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When we booked this property through *******, one of the main reasons was because it had an airport shuttled listed as being available. But it turns out that that is incorrect and there isn’t one. Room had no linens for the sofa bed. No chairs for the table. Shower leaking. Light next to bed mismatched light shade that didn’t fit and no lightbulb.
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience caused by the missing amenities and maintenance issues in your room, as well as the misunderstanding regarding the airport shuttle. We understand how frustrating this must have been, and we regret that your stay did not meet your expectations. Please be assured that our team is addressing these matters promptly to ensure better communication and ensure the room is ready for future guests. Your feedback is greatly appreciated, as it helps us improve our operations and service quality. We hope you will consider giving us another opportunity to provide a smoother and more comfortable stay in the future.Sincerely,Hotel Management
4.0分
其他
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Jay is amazing!!!! He is a true asset to an already good place... and will go above and beyond, to make sure everything is good for you, and is genuine and caring.
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酒店回复: Dear Guest,Thank you for sharing your kind words! We're so glad to hear that Jay made such a positive impact on your stay. We will make sure to pass along your feedback to him. It's always great to hear when our team members go above and beyond to provide excellent service. We appreciate your support and hope to welcome you back soon.
2.0分
家庭亲子
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Walking into the property I thought I was walking into a condemned property. There were wires hanging all from the ceiling dust and dirt everywhere with a small sign saying excuse the mess due to new cameras being set to. Keep in mind this is 8pm no one three working on the “mess” just left it unsafe and I had small children with me. Had I been told of the situation I would have found a cleaner place and definitely safer place to stay.
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酒店回复: Dear Arlene, Thank you for taking the time to share your feedback. We sincerely apologize for the condition of the property during your visit and for any safety concerns you experienced, especially with your children. Your observations are taken seriously, and we are addressing the situation to ensure a cleaner and more secure environment for our guests. We appreciate your patience and hope you will consider staying with us again, allowing us to provide a much more comfortable and welcoming experience in the future.Sincerely,Hotel Management
2.0分
其他
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We brought our pet, so we got a pet room..the smell was unbearable. We had to purchase our own cleaning supplies and it wasn’t able to mask the smell. I was charged $200 extra for my pet, although I don’t know why when the room odor was horrid, and the floors were so dirty my pet refused to walk on the ground for the entire stay. Some staff was friendly, other staff led us to believe that asking for toilet paper was too much…even though we had a total of five guests with us, a roll a day was too much. The original woman who checked us in was fries well as cleaning staff.
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酒店回复: Dear Jennifer, We sincerely apologize for the unpleasant odor in your pet-designated room and the inconvenience it caused during your stay. We understand how frustrating it must have been to purchase your own cleaning supplies and still not feel comfortable. The additional pet fee is intended to cover extra cleaning, but your experience clearly fell short of expectations. We're also sorry for any unhelpful interactions regarding basic amenities like toilet paper. Your concerns have been shared with our housekeeping and front desk teams to ensure improvements are made. We appreciate your feedback and look forward to welcoming you back.Sincerely,Hotel Management
酒店很棒，位置好，房间很大，设施齐全，员工也很好。
酒店通常位于机场附近。酒店区的餐饮选择有限，但步行 30 分钟即可到达更多餐厅。
房间还不错。房间内有一张床、一台电视、两张沙发、两张上下铺床灯、一个带马桶和浴缸的淋浴间、一个洗手池、一台冰箱、一个厨房和两个衣帽间。
这是我住过的最脏的酒店。房间里臭气熏天，地板脏兮兮的，厨房黏糊糊的。浴室也脏得要命！我刚才是不是说过房间里臭气熏天了？！走廊里到处都是垃圾和面包屑。我觉得这家酒店根本没人打扫。千万别住这里！
住宿体验很好
Didn't like anything about my stay my room was dirty the bathroom looked like they never cleaned it and the breakfast was a disappointment they just give you a granola bar and coffee
Full of cockroaches even while sleeping it will flow on you and no trash bins in room and untidy towels.
When we booked this property through *******, one of the main reasons was because it had an airport shuttled listed as being available. But it turns out that that is incorrect and there isn’t one. Room had no linens for the sofa bed. No chairs for the table. Shower leaking. Light next to bed mismatched light shade that didn’t fit and no lightbulb.
Jay is amazing!!!! He is a true asset to an already good place... and will go above and beyond, to make sure everything is good for you, and is genuine and caring.
Walking into the property I thought I was walking into a condemned property. There were wires hanging all from the ceiling dust and dirt everywhere with a small sign saying excuse the mess due to new cameras being set to. Keep in mind this is 8pm no one three working on the “mess” just left it unsafe and I had small children with me. Had I been told of the situation I would have found a cleaner place and definitely safer place to stay.
We brought our pet, so we got a pet room..the smell was unbearable. We had to purchase our own cleaning supplies and it wasn’t able to mask the smell. I was charged $200 extra for my pet, although I don’t know why when the room odor was horrid, and the floors were so dirty my pet refused to walk on the ground for the entire stay. Some staff was friendly, other staff led us to believe that asking for toilet paper was too much…even though we had a total of five guests with us, a roll a day was too much. The original woman who checked us in was fries well as cleaning staff.