Full of cockroaches even while sleeping it will flow on you and no trash bins in room and untidy towels.
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We sincerely apologize for the unacceptable conditions you encountered during your stay, including the pest issue and the inadequate room preparation. This does not reflect the standards we aim to provide, and we understand how uncomfortable this must have been. Please be assured that our team is addressing these concerns promptly with pest control and housekeeping to prevent future occurrences. Your feedback is extremely valuable in helping us improve our operations, and we hope you will consider giving us another opportunity to offer a much cleaner and more comfortable stay in the future.Sincerely,Hotel Management
3.0分
家庭亲子
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When we booked this property through *******, one of the main reasons was because it had an airport shuttled listed as being available. But it turns out that that is incorrect and there isn’t one. Room had no linens for the sofa bed. No chairs for the table. Shower leaking. Light next to bed mismatched light shade that didn’t fit and no lightbulb.
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience caused by the missing amenities and maintenance issues in your room, as well as the misunderstanding regarding the airport shuttle. We understand how frustrating this must have been, and we regret that your stay did not meet your expectations. Please be assured that our team is addressing these matters promptly to ensure better communication and ensure the room is ready for future guests. Your feedback is greatly appreciated, as it helps us improve our operations and service quality. We hope you will consider giving us another opportunity to provide a smoother and more comfortable stay in the future.Sincerely,Hotel Management
4.0分
其他
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Jay is amazing!!!! He is a true asset to an already good place... and will go above and beyond, to make sure everything is good for you, and is genuine and caring.
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酒店回复: Dear Guest,Thank you for sharing your kind words! We're so glad to hear that Jay made such a positive impact on your stay. We will make sure to pass along your feedback to him. It's always great to hear when our team members go above and beyond to provide excellent service. We appreciate your support and hope to welcome you back soon.
2.0分
家庭亲子
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Walking into the property I thought I was walking into a condemned property. There were wires hanging all from the ceiling dust and dirt everywhere with a small sign saying excuse the mess due to new cameras being set to. Keep in mind this is 8pm no one three working on the “mess” just left it unsafe and I had small children with me. Had I been told of the situation I would have found a cleaner place and definitely safer place to stay.
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酒店回复: Dear Arlene, Thank you for taking the time to share your feedback. We sincerely apologize for the condition of the property during your visit and for any safety concerns you experienced, especially with your children. Your observations are taken seriously, and we are addressing the situation to ensure a cleaner and more secure environment for our guests. We appreciate your patience and hope you will consider staying with us again, allowing us to provide a much more comfortable and welcoming experience in the future.Sincerely,Hotel Management
2.0分
其他
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We brought our pet, so we got a pet room..the smell was unbearable. We had to purchase our own cleaning supplies and it wasn’t able to mask the smell. I was charged $200 extra for my pet, although I don’t know why when the room odor was horrid, and the floors were so dirty my pet refused to walk on the ground for the entire stay. Some staff was friendly, other staff led us to believe that asking for toilet paper was too much…even though we had a total of five guests with us, a roll a day was too much. The original woman who checked us in was fries well as cleaning staff.
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酒店回复: Dear Jennifer, We sincerely apologize for the unpleasant odor in your pet-designated room and the inconvenience it caused during your stay. We understand how frustrating it must have been to purchase your own cleaning supplies and still not feel comfortable. The additional pet fee is intended to cover extra cleaning, but your experience clearly fell short of expectations. We're also sorry for any unhelpful interactions regarding basic amenities like toilet paper. Your concerns have been shared with our housekeeping and front desk teams to ensure improvements are made. We appreciate your feedback and look forward to welcoming you back.Sincerely,Hotel Management
1.0分
家庭亲子
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Room was not ready apon arrival, 45 mins after check-in started. Was told they were cleaning our room, came back an hr later as instructed. Room still not clean. They tell me they upgraded my room at no charge. I walk into a smelly room, stains on the sofa(leather sofa with what looks like seamen). I go to use the restroom and about fall off the toilet due to an extremely loose toilet seat. Tub is nasty, has soap scum and burn marks. Ceiling above the shower apears to have a missing sprinkler head with a washrag shoved in the hole. Glass missing between rooms in the upgraded suit. 1-10 wouldn't recommend!
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酒店回复: Dear Jeremy, We sincerely apologize for the inconvenience and discomfort you encountered during your stay. What you described does not meet the standards we strive to uphold, and we truly regret the delays at check-in and the condition of the upgraded room. Your concerns regarding cleanliness and maintenance have been shared with our housekeeping and maintanence teams for immediate attention. We appreciate your honest feedback as it helps us improve our services. We hope you’ll consider giving us another opportunity to provide a better stay. Sincerely,Hotel Management
1.0分
其他
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There was a group of mexicans sitting outside under the tree between the 2 buildings and drinking beer. The inside of the hotel was horrible. No cleanliness, no vending machine in the second building.
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酒店回复: Dear sana, We sincerely apologize for the discomfort you experienced during your stay, particularly concerning the cleanliness of the property and lack of vending machines in the second building. Our goal is to provide a welcoming and well-maintained environment for all guests, and we are taking your concerns seriously. We are actively working with our housekeeping and facilities teams to address these issues and ensure a more pleasant experience moving forward. Your input is valuable in helping us improve. We appreciate your feedback and look forward to welcoming you back for a better stay.Sincerely,Hotel Management
1.0分
其他
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I requested a wheelchair no wheelchairs in the entire building upon entering my room my bed was not made it was like someone had just got done lying in it a big dead cockroach smashed in thee bathroom by the bathtub and no hot water in the bathroom sink
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酒店回复: Dear Cheri, First, we want to sincerely apologize for falling short in fulfilling your wheelchair request and for the hassle you experienced as a result. We strive to ensure our guests have an exceptional visit during their travels, and we genuinely regret that we did not meet these expectations for you. Furthermore, the housekeeping concerns you outlined about the room are truly not the level of services we strive to provide our valued guests. We understand that no explanation of these issues can change your recent experience. Please know that we will take appropriate measures to address the problem and prevent future occurrences. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management
酒店很棒，位置好，房间很大，设施齐全，员工也很好。
住宿体验很好
Full of cockroaches even while sleeping it will flow on you and no trash bins in room and untidy towels.
When we booked this property through *******, one of the main reasons was because it had an airport shuttled listed as being available. But it turns out that that is incorrect and there isn’t one. Room had no linens for the sofa bed. No chairs for the table. Shower leaking. Light next to bed mismatched light shade that didn’t fit and no lightbulb.
Jay is amazing!!!! He is a true asset to an already good place... and will go above and beyond, to make sure everything is good for you, and is genuine and caring.
Walking into the property I thought I was walking into a condemned property. There were wires hanging all from the ceiling dust and dirt everywhere with a small sign saying excuse the mess due to new cameras being set to. Keep in mind this is 8pm no one three working on the “mess” just left it unsafe and I had small children with me. Had I been told of the situation I would have found a cleaner place and definitely safer place to stay.
We brought our pet, so we got a pet room..the smell was unbearable. We had to purchase our own cleaning supplies and it wasn’t able to mask the smell. I was charged $200 extra for my pet, although I don’t know why when the room odor was horrid, and the floors were so dirty my pet refused to walk on the ground for the entire stay. Some staff was friendly, other staff led us to believe that asking for toilet paper was too much…even though we had a total of five guests with us, a roll a day was too much. The original woman who checked us in was fries well as cleaning staff.
Room was not ready apon arrival, 45 mins after check-in started. Was told they were cleaning our room, came back an hr later as instructed. Room still not clean. They tell me they upgraded my room at no charge. I walk into a smelly room, stains on the sofa(leather sofa with what looks like seamen). I go to use the restroom and about fall off the toilet due to an extremely loose toilet seat. Tub is nasty, has soap scum and burn marks. Ceiling above the shower apears to have a missing sprinkler head with a washrag shoved in the hole. Glass missing between rooms in the upgraded suit. 1-10 wouldn't recommend!
There was a group of mexicans sitting outside under the tree between the 2 buildings and drinking beer. The inside of the hotel was horrible. No cleanliness, no vending machine in the second building.
I requested a wheelchair no wheelchairs in the entire building upon entering my room my bed was not made it was like someone had just got done lying in it a big dead cockroach smashed in thee bathroom by the bathtub and no hot water in the bathroom sink