The condition of this room and the bedding was so bad that we left. Would never sleep on the stained and soiled mattress covers.
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酒店回复: Hello tanna,Thank you for your feedback regarding your recent stay. We take such comments seriously and continuously strive to improve our accommodations. Your observations about the mattress covers will be shared with the management team for their review. We appreciate you bringing this to our attention and hope you may consider staying with us again in the future for a better experience.
2.0分
其他
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Beyond disappointed
This was probably one of the worst stays i ever had at a hotel/motel. After going through three gate changes at the airport BEFORE i even got on the plane to leave and the plane leaving almost an hour late, just imagine the further frustration when i was told that one i had to pay a deposit for the room that was already paid for but that i had to pay it cash only. No one said anything about this when i booked the room and claimed that it was because I booked it through a third-party website smh. The room was for a handicap person for one, it smelled old,mildewy and not fresh or clean. I well DEFINITELY not stay at this place again nor recommend it to anyone
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酒店回复: Dear Guest,We appreciate your feedback and are sorry to hear that your experience did not meet your expectations. We take guest concerns seriously and will be sure to review your comments internally, especially regarding the condition of the room and the payment process. Your insights help us improve for future guests, and we hope you will consider sharing your thoughts with management for further assistance. Thank you again for your review, and safe travels in the future.
4.0分
其他
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Super 8 Close to downtown Alton
For the price point it was an average room. The room needs little repairs. Painting, sealing, caulking. Corners need cleaning…especially in bathroom. Chip on sink. A general deep cleaning and annual upkeep.
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酒店回复: Hello dawn,Thank you for sharing your feedback regarding your recent stay. We appreciate your insights and will ensure that your comments about room maintenance and cleanliness are communicated to the appropriate team. Ongoing improvements are important to us, and your observations will help us enhance our guest experience in the future. We hope you consider staying with us again to experience any updates we implement.
4.0分
其他
Good place to stay for a short term at at a good price. Area is safe. No issues at all.
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酒店回复: Hello Hector,Thank you for your feedback! We’re glad to hear you enjoyed your short stay with us and felt safe in the area. Your positive comments about the value and experience are appreciated. We hope to welcome you back for another stay in the future!
1.0分
其他
This place is a dump. It stinks everywhere. All fabrics stained including carpets in hallways.
3.0分
其他
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The front desk staff were fantastic. Very friendly, and very accommodating as we were in town for a wedding and needed an early check in - let us in no charge, no problems. We were very thankful.
The out premises itself were OK, however the inside did have a musty smell to it. After running the A/C in the room all night it didn’t go away. Other than that, it was a pleasant stay.
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酒店回复: Hello Dylan, Thank you for sharing your thoughts. We're thrilled to hear that our front desk staff made a positive impression with their friendly and accommodating service. Your feedback regarding the musty smell in the room is noted, and we appreciate you bringing it to our attention as we continuously strive to enhance our guests' experience. We hope to welcome you back in the future for another pleasant stay.
1.0分
其他
The walls in the bathroom were filthy. The bathtub was cracked and chipped. The staff checking in and checking out was rude.
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酒店回复: Hello Sharon, Thank you for sharing your feedback. We take all comments seriously as they help us enhance our guest experience. We will address your observations regarding the bathroom cleanliness and maintenance with our housekeeping and maintenance teams. Additionally, we value your input on staff interactions and will review this internally. Your insights are important to us as we strive to provide a better stay for future guests.
5.0分
情侣出游
The place was clean and plenty of room for our boat
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酒店回复: Hello David,Thank you for your feedback on your recent stay. We're glad to hear that you found our facility clean and accommodating for your boat. Your comments are valuable to us, and we hope to have the opportunity to welcome you back in the future to enjoy more memorable experiences at our hotel.
5.0分
商务出差
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This place was very ideal for my stay. Very quite and clean. There’s no elevator so be use to walking the stairs, but other than that this place is quite the find.
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酒店回复: Hello Justin,We are delighted to hear that you found our hotel ideal for your stay, quiet, and clean. Please note that our hotel does not have an elevator as part of its design, ensuring guests experience a unique and charming stay. We appreciate your feedback and hope to welcome you back in the future.
我住过的最糟糕的地方
The condition of this room and the bedding was so bad that we left. Would never sleep on the stained and soiled mattress covers.
Beyond disappointed
This was probably one of the worst stays i ever had at a hotel/motel. After going through three gate changes at the airport BEFORE i even got on the plane to leave and the plane leaving almost an hour late, just imagine the further frustration when i was told that one i had to pay a deposit for the room that was already paid for but that i had to pay it cash only. No one said anything about this when i booked the room and claimed that it was because I booked it through a third-party website smh. The room was for a handicap person for one, it smelled old,mildewy and not fresh or clean. I well DEFINITELY not stay at this place again nor recommend it to anyone
Super 8 Close to downtown Alton
For the price point it was an average room. The room needs little repairs. Painting, sealing, caulking. Corners need cleaning…especially in bathroom. Chip on sink. A general deep cleaning and annual upkeep.
Good place to stay for a short term at at a good price. Area is safe. No issues at all.
This place is a dump. It stinks everywhere. All fabrics stained including carpets in hallways.
The front desk staff were fantastic. Very friendly, and very accommodating as we were in town for a wedding and needed an early check in - let us in no charge, no problems. We were very thankful.
The out premises itself were OK, however the inside did have a musty smell to it. After running the A/C in the room all night it didn’t go away. Other than that, it was a pleasant stay.
The walls in the bathroom were filthy. The bathtub was cracked and chipped. The staff checking in and checking out was rude.
The place was clean and plenty of room for our boat
This place was very ideal for my stay. Very quite and clean. There’s no elevator so be use to walking the stairs, but other than that this place is quite the find.