酒店回复: Dear Amanda,We're truly sorry to hear about your experience. We understand how frustrating it must have been to reserve a non-smoking room only to encounter lingering smoke due to nearby guests. While we do our best to maintain a smoke-free environment in designated rooms, external factors such as balcony smoking can unfortunately impact indoor air quality. Your feedback is important, and we’re actively reviewing how we can better manage such situations. Sincerely, Hotel Manager
2.0分
其他
原文
翻译提供方：Google
泳池很脏，有裂缝。房间有异味。预订了连通房，但入住时却无法入住。
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered during your stay, including the condition of the pool, room odor, and the unavailability of the connecting rooms.While we do our best to accommodate all room requests, connected rooms are subject to availability and unfortunately cannot always be guaranteed at check-in. We understand how disappointing this must have been and truly regret the inconvenience it caused.Your comments about the pool and room condition have been shared with our maintenance and housekeeping teams for immediate attention. We appreciate your feedback and hope to have the opportunity to provide you with a much improved experience in the future.Sincerely,Hotel Manager
2.0分
商务出差
原文
翻译提供方：Google
外面看起来很干净，但我抓到了大约5只蟑螂。
厕所冲水不好所以我不得不去附近的Panera。
房间很潮湿，虽然我预订了两晚，但感觉像是住了很长时间。
2.0分
其他
Heat system is not capable of actually heating the room and bathroom. Bathroom is probably 50 degrees.
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酒店回复: Dear Marcy,We have noted your concern regarding the heating system and the temperature in the bathroom, and this will be reviewed with our maintenance team to ensure better comfort and performance. Your feedback helps us strengthen our standards. We look forward to welcoming you again and providing a more comfortable and well supported stay.Sincerely, Hotel Manager
5.0分
其他
New big screen 55 inch tv. Most comfortable beds. Big roomy room overlooking the lake Excellent maid service. New remodeled bathrooms
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酒店回复: Dear Armen,Thank you for sharing such great feedback. We are glad to know the upgraded television, comfortable beds, and spacious room with a lake view helped make your stay enjoyable. It is wonderful to hear the remodeled bathrooms and attentive maid service added to your comfort. Our team enjoys creating a clean, refreshed, and relaxing atmosphere for every guest. We look forward to welcoming you back for another pleasant and comfortable visit.Sincerely, Hotel Manager
5.0分
其他
Room was so good and clean, breakfast not so big, but price/quality is the best what you can find at this area
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酒店回复: Dear Biounce,Thank you for sharing your experience. We are glad to hear that your room felt clean and comfortable and that the overall value matched your expectations for the area. We appreciate you enjoying the stay. We have noted your thoughts about the breakfast variety and will review this with our team to see where enhancements can be made. We look forward to welcoming you back and providing another pleasant and comfortable visit.Sincerely, Hotel Manager
4.0分
商务出差
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This is an older hotel that shows it's wear. The room was clean, with a mini fridge, coffee pod maker, tv, ac, microwave, hair dryer and ironing board with iron. When you first go into the room it has a strong chemical smell that made my throat tickle.
The bed was very comfortable with tons of pillows and the shower was hot with good pressure.
I wish there were a couple of bottles of water in the room, you need to get them from a vending machine, and that the coffee in the room tasted better.
The breakfast had healthy options (fruit, yogurt, instant oatmeal, different bread choices with a toaster and PB, jam, butter, and I didn't get one but you can have a breakfast sandwich to microwave if you go to the desk. The restaurant across the street had great food and ice cream selections.
I would stay here again if I was going to the conference center.
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酒店回复: Dear Linda,Thank you for sharing such thoughtful feedback. We are glad to know the clean room, comfortable bed with plenty of pillows, and strong shower pressure added to a pleasant stay. It is great that the in room amenities and healthy breakfast options supported your visit, along with the convenient restaurant nearby. We regret the chemical odor and have noted your suggestions regarding bottled water and coffee quality for the appropriate team. We appreciate your balanced perspective and are pleased to know you would stay again.Sincerely, Hotel Manager
4.0分
其他
Great room great view of the lake, only problem addressed with the front desk after the fact. Very limit breakfast options
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酒店回复: Dear Rachel,Thank you for sharing your experience. We are pleased to know that you enjoyed the great room and beautiful lake view. We regret the inconvenience caused by the limited breakfast options and appreciate you bringing it to the front desk’s attention. Your feedback helps us improve, and we look forward to enhancing your next stay with a better breakfast selection and the same lovely views.Sincerely, Hotel Manager
5.0分
其他
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We were pleasantly surprised by the amazing views of a beautiful lake that many of the rooms had at this property.
Also the staff were all very helpful and friendly.
Thank you all
P.S. I NEVER write reviews but your dedication deserves a shout out :)
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酒店回复: Dear Bonnie,Thank you for sharing such a wonderful experience. We are thrilled to know you enjoyed the beautiful lake views and appreciated the friendliness and helpfulness of our staff. It means a lot to us that you took the time to share your thoughts, especially since you rarely do. Your kind words encourage our team to continue providing exceptional service. We look forward to welcoming you back for another memorable and relaxing stay.Sincerely, Hotel Manager
Motel标准，早餐很简单（Bacon egg cheese sandwich 每人一个，需向柜台索要才有，需自行微波加热）；此外还有2、3种面包和咖啡。
订了一间无烟房，但因为有人在阳台周围抽烟，整个房间都弥漫着烟味。空调也整晚把烟熏到房间里。
我花了那么多钱，只为了在这家汽车旅馆住一晚。再也不来了！
泳池很脏，有裂缝。房间有异味。预订了连通房，但入住时却无法入住。
外面看起来很干净，但我抓到了大约5只蟑螂。
厕所冲水不好所以我不得不去附近的Panera。
房间很潮湿，虽然我预订了两晚，但感觉像是住了很长时间。
Heat system is not capable of actually heating the room and bathroom. Bathroom is probably 50 degrees.
New big screen 55 inch tv. Most comfortable beds. Big roomy room overlooking the lake Excellent maid service. New remodeled bathrooms
Room was so good and clean, breakfast not so big, but price/quality is the best what you can find at this area
This is an older hotel that shows it's wear. The room was clean, with a mini fridge, coffee pod maker, tv, ac, microwave, hair dryer and ironing board with iron. When you first go into the room it has a strong chemical smell that made my throat tickle.
The bed was very comfortable with tons of pillows and the shower was hot with good pressure.
I wish there were a couple of bottles of water in the room, you need to get them from a vending machine, and that the coffee in the room tasted better.
The breakfast had healthy options (fruit, yogurt, instant oatmeal, different bread choices with a toaster and PB, jam, butter, and I didn't get one but you can have a breakfast sandwich to microwave if you go to the desk. The restaurant across the street had great food and ice cream selections.
I would stay here again if I was going to the conference center.
Great room great view of the lake, only problem addressed with the front desk after the fact. Very limit breakfast options
We were pleasantly surprised by the amazing views of a beautiful lake that many of the rooms had at this property.
Also the staff were all very helpful and friendly.
Thank you all
P.S. I NEVER write reviews but your dedication deserves a shout out :)