酒店回复: Dear Amy,Thank you for your kind feedback. We are disappointed to note that your overall experience of the stay was unsatisfactory. We will verify the reality and take action to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better way. Sincerely, Hotel Manager
1.0分
其他
原文
翻译提供方：Google
订了一间无烟房，但因为有人在阳台周围抽烟，整个房间都弥漫着烟味。空调也整晚把烟熏到房间里。
我花了那么多钱，只为了在这家汽车旅馆住一晚。再也不来了！
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酒店回复: Dear Amanda,We're truly sorry to hear about your experience. We understand how frustrating it must have been to reserve a non-smoking room only to encounter lingering smoke due to nearby guests. While we do our best to maintain a smoke-free environment in designated rooms, external factors such as balcony smoking can unfortunately impact indoor air quality. Your feedback is important, and we’re actively reviewing how we can better manage such situations. Sincerely, Hotel Manager
1.0分
其他
原文
翻译提供方：Google
我住在这里是因为我家曾经被盗过。所以我对 Super 8 很熟悉。总之，这里总是很安静，从来没有任何问题。好吧
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酒店回复: Dear melinda,We’re truly sorry to hear about what brought you to stay with us. We're honored you chose our property during such a challenging time, and it means a lot to know you've found peace and consistency here. Knowing that you've always experienced a calm and issue-free stay is exactly what we strive to provide. If there’s anything more we can do to support you in the future, please don’t hesitate to reach out. Wishing you comfort and safety moving forward.Sincerely, Hotel Manager
2.0分
其他
原文
翻译提供方：Google
泳池很脏，有裂缝。房间有异味。预订了连通房，但入住时却无法入住。
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered during your stay, including the condition of the pool, room odor, and the unavailability of the connecting rooms.While we do our best to accommodate all room requests, connected rooms are subject to availability and unfortunately cannot always be guaranteed at check-in. We understand how disappointing this must have been and truly regret the inconvenience it caused.Your comments about the pool and room condition have been shared with our maintenance and housekeeping teams for immediate attention. We appreciate your feedback and hope to have the opportunity to provide you with a much improved experience in the future.Sincerely,Hotel Manager
2.0分
商务出差
原文
翻译提供方：Google
外面看起来很干净，但我抓到了大约5只蟑螂。
厕所冲水不好所以我不得不去附近的Panera。
房间很潮湿，虽然我预订了两晚，但感觉像是住了很长时间。
5.0分
其他
The staff could have been more helpful but the room was clean and comfortable. We had the king room with the lake view and it was beautiful.
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酒店回复: Dear Amanda,Thank you for sharing your experience. We’re glad to hear the room offered both comfort and a beautiful lake view—it’s wonderful when the setting adds something special to a stay. We’re sorry the service didn’t feel as attentive as it should have, and your feedback is appreciated as we continue working to improve. It means a lot that you took the time to share both the highlights and areas for growth. We hope to welcome you again with an even warmer experience.Sincerely, Hotel Manager
3.0分
其他
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Mostly updated rooms. Good hot shower. The “free breakfast” was a couple of English muffins, some pre-made waffles and some tannish gray liquid they were calling coffee.
No bar soap in the room, however they did supply liquid soap and shampoo.
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酒店回复: Dear Holly,Thank you for sharing your feedback. We are glad to know you enjoyed the updated room features and appreciated the hot shower. Your comments regarding breakfast variety, coffee quality, and in-room amenities are valuable and will be reviewed with our team to identify improvements. We strive to provide both comfort and convenience, and your observations help us focus on areas that matter most to guests. We appreciate your input and will continue working to enhance the overall experience for future stays.Sincerely, Hotel Manager
2.0分
其他
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Room was clean and staff did a nice job but there were several issues. Water was coming into the ceiling tiles in our bathroom from the room above. There was no lock on the back door which was especially troubling because I had my wife and 5 month old with me. I made my own sliding door security bar out of playpen parts. The AC unit above our room drains right onto our unit- loud enough to echo into our room while trying to sleep. I diverted some of the water away with the outdoor chair, which helped. And nothing to do with staff or service but the upstairs neighbors yelled and talked on the phone loudly inside and outside their room late into the night while pacing around and stomping up and down the stairs.
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酒店回复: Dear Michael,We are pleased to know you found the room clean and staff attentive, but we regret that maintenance and noise concerns affected your stay. Your observations regarding water leaks, door security, and AC drainage will be reviewed with our team to ensure corrective actions are taken promptly. Guest safety, comfort, and rest are priorities, and your input helps us identify where improvements are most needed. We truly appreciate your comments and remain committed to enhancing the guest experience.Sincerely, Hotel Manager
5.0分
情侣出游
The fridge was big enough and the beds were clean and comfy. Mari was the one who checked us in and he was very sweet.
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酒店回复: Dear Emily,Thank you for your kind feedback! We are glad you enjoyed the clean, comfortable beds and the convenience of a spacious fridge during your stay. Your recognition of Mari at check-in is greatly appreciated, and we will be sure to share your kind words with him. Providing a welcoming and comfortable experience is always our goal, and it is wonderful to know this was reflected in your visit. We look forward to hosting you again for another enjoyable stay.Sincerely, Hotel Manager
Motel标准，早餐很简单（Bacon egg cheese sandwich 每人一个，需向柜台索要才有，需自行微波加热）；此外还有2、3种面包和咖啡。
虽然房间本身很干净，看起来像是新装修的，但也有一些问题。我们几乎无法入住，因为酒店的无线网络断了。此外，酒店还试图复印我的驾照。虽然我理解需要检查身份证，但以前从未有酒店复印过我的身份证。
我们终于成功入住了，但第二天早上我们吃早餐时，警察来到前台要求进入一个房间，这让我们感觉酒店里发生了一些不安全的事情，甚至可能是违法的事情。
我绝对不会再住这家酒店了。
订了一间无烟房，但因为有人在阳台周围抽烟，整个房间都弥漫着烟味。空调也整晚把烟熏到房间里。
我花了那么多钱，只为了在这家汽车旅馆住一晚。再也不来了！
我住在这里是因为我家曾经被盗过。所以我对 Super 8 很熟悉。总之，这里总是很安静，从来没有任何问题。好吧
泳池很脏，有裂缝。房间有异味。预订了连通房，但入住时却无法入住。
外面看起来很干净，但我抓到了大约5只蟑螂。
厕所冲水不好所以我不得不去附近的Panera。
房间很潮湿，虽然我预订了两晚，但感觉像是住了很长时间。
The staff could have been more helpful but the room was clean and comfortable. We had the king room with the lake view and it was beautiful.
Mostly updated rooms. Good hot shower. The “free breakfast” was a couple of English muffins, some pre-made waffles and some tannish gray liquid they were calling coffee.
No bar soap in the room, however they did supply liquid soap and shampoo.
Room was clean and staff did a nice job but there were several issues. Water was coming into the ceiling tiles in our bathroom from the room above. There was no lock on the back door which was especially troubling because I had my wife and 5 month old with me. I made my own sliding door security bar out of playpen parts. The AC unit above our room drains right onto our unit- loud enough to echo into our room while trying to sleep. I diverted some of the water away with the outdoor chair, which helped. And nothing to do with staff or service but the upstairs neighbors yelled and talked on the phone loudly inside and outside their room late into the night while pacing around and stomping up and down the stairs.
The fridge was big enough and the beds were clean and comfy. Mari was the one who checked us in and he was very sweet.