Got this hotel specifically for the indoor pool. First thing we see when we walk in is a pool out of order taped up on the desk.
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酒店回复: Dear Melissa,Thank you for sharing your feedback. We sincerely apologize for the disappointment caused by the indoor pool being out of order during your stay. We understand how frustrating it must have been, especially since the pool was a key reason for choosing our hotel. Unfortunately, unexpected maintenance issues sometimes arise, and we regret that we were unable to have the pool operational in time for your visit. Please know that our team is working diligently to complete the necessary repairs so our guests can enjoy the facility again as soon as possible.Sincerely,Management Team
3.0分
商务出差
Curtains were missing, air conditioner/ heater inoperable. Was too tired to complain and get stuff packed up to try to get another room.
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酒店回复: Dear Mike,Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced with the missing curtains and the inoperable air conditioner/heater. We completely understand how frustrating that must have been, especially after a long and tiring day. Please know that your comments have been shared with our maintenance and housekeeping teams to ensure these problems are addressed promptly and do not occur again.Best Regards,Management Team
5.0分
商务出差
The air didnt work in my room, but it was still comfortable. Rooms were clean, breakfast was good, check in staff was ok.
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酒店回复: Dear David,Thank you for taking the time to share your experience. We’re glad to hear you found the rooms clean, breakfast enjoyable, and your stay comfortable overall. We do apologize for the issue with the air conditioning in your room and for not exceeding expectations at check-in. Your feedback helps us improve, and we hope to provide you with an even better stay on your next visit.Best Regards,Management Team
3.0分
其他
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Our Stay
Rooms really need updating. Beds good. Tv not your fault but stations ******. Breakfast just ok. But what really was the kicker is we booked there for the indoor pool and couldn’t use it because heater was broke. We would have not stayed there without pool. Don’t know if we will be back there we go to Alton often as we have family living there.
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酒店回复: Dear Debra,Thank you for sharing your experience with us. We’re glad to hear you found the beds comfortable, but we sincerely apologize for the issues you encountered, especially with the indoor pool. We understand how important this amenity is when making travel plans, and we regret that the pool heater was out of service during your stay. Your comments regarding room updates and breakfast have also been noted for improvement. We truly value your feedback and hope we’ll have the chance to provide you with a better experience on a future visit to Alton.Sincerely,Management Team
4.0分
其他
Really enjoyed our stay. Only had one issue. The air conditioner ended up leaking water in the floor and causing the carpet to get soaked.
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酒店回复: Dear Patrick,Thank you for sharing your feedback and for rating us. We’re glad you really enjoyed your stay overall. We sincerely apologize for the inconvenience caused by the air conditioner leak and will have our maintenance team address this immediately. We appreciate your understanding and hope to welcome you back for an even better experience.Sincerely,Management Team
3.0分
家庭亲子
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The good: bed was comfortable, air conditioning worked, shower water pressure and temperature were great, room was clean. The bad: one of two rooms smelled of smoke, water in the bathroom sink trickled out, toggle lock on door was broken, orange juice dispenser in breakfast room squirted water, coffee was luke warm, in general the hotel was very dated.
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酒店回复: Dear Gary,Thank you for taking the time to share your detailed feedback. We’re glad to hear you found comfort in our beds, appreciated the clean room, and enjoyed the shower amenities. However, we’re sorry that other aspects of your stay fell short of expectations. Your comments about the room condition, maintenance issues, and breakfast experience have been noted and will be addressed by our team to ensure improvements.Sincerely,Management Team
5.0分
其他
Room was nice, good for the family trip. Close by the place we were to attend a party at. Staff was friendly.
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酒店回复: Dear Shenna,Thank you for your kind feedback! We’re glad to hear you enjoyed your room and that our location was convenient for your family trip and event. It’s also wonderful to know our staff made you feel welcome. We look forward to hosting you again in the future!Best Regards,Management Team
2.0分
其他
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Won’t be back
Check in was nice, the staff on arrival was very kind. Room was pretty clean but sink was leaking all over the countertop. There were bugs in the juice and the milk was spoiled at breakfast. Very little variety of food options at breakfast. Both nights when we got back to the hotel our key card no longer worked and we had to go all the way back down the the front desk. This was very frustrating with small, tired children. Sometimes front desk staff was outside of hotel socializing and one time she was sleeping in the back at like 8pm. We’ve been a few times before this but this time felt like a different hotel and we won’t be returning.
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酒店回复: Dear Erin,Thank you for taking the time to share your detailed feedback. While we are glad to hear that your check-in experience was pleasant and that you found the staff kind upon arrival, we sincerely apologize for the many frustrations you encountered during your stay. The issues you described with the sink, breakfast quality, and repeated problems with key cards are unacceptable, and we regret the inconvenience they caused, especially while traveling with children. We are also addressing your concerns regarding staff attentiveness, as guest service and professionalism are priorities we take seriously. Your feedback is being reviewed with our management and team members so that corrective action can be taken.Sincerely,Management Team
1.0分
其他
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dont stay here
Booked room cause of pool. Pool out of order. No discount offered. Was advised hotel did not have a manager to talk to. It was just too bad. Was not worth the price. Staff was rude.
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酒店回复: Dear Donna,We sincerely apologize for the issues you encountered during your stay. We understand your frustration regarding the pool being out of service and the lack of management availability to address your concerns. This is not the experience we want for our guests, and we regret that the service you received did not meet expectations. Your feedback regarding staff interaction and overall value has been shared with our team, as we continually work to improve. We appreciate you bringing these matters to our attention and deeply regret the inconvenience caused.Sincerely,Management Team
1.0分
其他
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The latch lock was broken on my door a BIG SECURITY issue
The shower had moldy caulk all around the floor of shower
The elevator was dirty on first day and broken on last day
The pool has been out of service for my last three stays
I do not plan on staying here again
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酒店回复: Dear Ellen,We sincerely apologize for the serious issues you experienced during your stay. The broken door latch, mold in the shower, elevator problems, and pool being out of service are unacceptable, and we understand your concerns regarding safety and comfort. Please know that your feedback has been shared with our management and maintenance teams to ensure these matters are addressed immediately. We deeply regret the inconvenience and disappointment you encountered and understand your decision not to return. Your comments are invaluable as we work to improve our property for future guests.Sincerely,Management Team
Got this hotel specifically for the indoor pool. First thing we see when we walk in is a pool out of order taped up on the desk.
Curtains were missing, air conditioner/ heater inoperable. Was too tired to complain and get stuff packed up to try to get another room.
The air didnt work in my room, but it was still comfortable. Rooms were clean, breakfast was good, check in staff was ok.
Our Stay
Rooms really need updating. Beds good. Tv not your fault but stations ******. Breakfast just ok. But what really was the kicker is we booked there for the indoor pool and couldn’t use it because heater was broke. We would have not stayed there without pool. Don’t know if we will be back there we go to Alton often as we have family living there.
Really enjoyed our stay. Only had one issue. The air conditioner ended up leaking water in the floor and causing the carpet to get soaked.
The good: bed was comfortable, air conditioning worked, shower water pressure and temperature were great, room was clean. The bad: one of two rooms smelled of smoke, water in the bathroom sink trickled out, toggle lock on door was broken, orange juice dispenser in breakfast room squirted water, coffee was luke warm, in general the hotel was very dated.
Room was nice, good for the family trip. Close by the place we were to attend a party at. Staff was friendly.
Won’t be back
Check in was nice, the staff on arrival was very kind. Room was pretty clean but sink was leaking all over the countertop. There were bugs in the juice and the milk was spoiled at breakfast. Very little variety of food options at breakfast. Both nights when we got back to the hotel our key card no longer worked and we had to go all the way back down the the front desk. This was very frustrating with small, tired children. Sometimes front desk staff was outside of hotel socializing and one time she was sleeping in the back at like 8pm. We’ve been a few times before this but this time felt like a different hotel and we won’t be returning.
dont stay here
Booked room cause of pool. Pool out of order. No discount offered. Was advised hotel did not have a manager to talk to. It was just too bad. Was not worth the price. Staff was rude.
The latch lock was broken on my door a BIG SECURITY issue
The shower had moldy caulk all around the floor of shower
The elevator was dirty on first day and broken on last day
The pool has been out of service for my last three stays
I do not plan on staying here again