酒店回复: Dear valued guest,Thank you for taking the time to share your feedback following your recent stay with us. We greatly appreciate your review and your overall positive rating of 4 out of 5.Your insights are invaluable to us in our ongoing efforts to enhance our guests' experiences. If there are specific areas where we could improve to earn that extra star in the future, we'd love to hear your thoughts.Thank you for choosing to stay at Comfort Inn & Suites Conway. We hope to have the opportunity to welcome you back for an even better experience during your next visit.Warm regards,Team Comfort Inn & Suites Conway
5.0分
其他
原文
翻译提供方：Google
伟大的
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酒店回复: Hello Lorenzo,We are pleased to hear that you enjoyed your stay with us. We value your feedback and look forward to welcoming you back in the future.
1.0分
其他
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Very disappointed. Smells of sewage and the staff are not friendly. House keeping was hard to communicate with and annoyed I spoke to them. Never staying in this particular hotel again.
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酒店回复: Hello Karlo,Thank you for sharing your feedback. We regret to hear that your experience did not meet your expectations, particularly regarding communication and staff interactions. Your comments will be shared with the appropriate team to enhance our guest experience moving forward. We hope you consider other options within our brand for a more enjoyable stay in the future.
3.0分
其他
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The rooms were older, but clean. None of the vending machines in the whole hotel worked. The lady behind the desk was not disc, courteous, but was quite disinterested. had to ask them to come and request a neighboring room to turn their television down, and they took care of that in short order. no major complaints, but no major compliments either.
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酒店回复: Hello Jim,Thank you for your feedback regarding your recent stay. We're glad to hear that the rooms were clean, though we note your concerns about the vending machines and staff engagement. Your comments are valuable and will be shared with the management team to foster improvements. We appreciate you bringing the noise issue to our attention, and we’re glad it was addressed promptly. We hope you consider staying with us again in the future for a better experience.
1.0分
商务出差
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We got to the hotel at midnight, there was one very unprofessional looking man behind the desk. He seemed irritated to have to be doing his jon. The elevator smelled like cigarette smoke. When wegot to the 3rd floor and opened the door to our room the FIRST thing was saw was multiple roaches on the counter. We didnt even finish walking in the room. We left immediately. The next day I called to speak to a manager and they refused to let me speak to one and told me to “take it up with *******”… one of the worst hotels ive ever been in.
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酒店回复: Hello Kailey,Thank you for sharing your experience with us. We take all feedback seriously as it helps us evaluate our service standards. Your comments regarding the front desk service and room cleanliness have been noted for further review. We always aim to provide a welcoming environment for our guests, and we regret that your experience did not reflect that. Please feel free to reach out to management directly to discuss your concerns further, as they are best positioned to address them.
4.0分
其他
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Good breakfast for the type. Nice lobby. Could use a cleaning in the elevator, especially the chrome on push button panel and hallway walls by the elevator. Maybe some paint and some decor. It would feel more welcoming.
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酒店回复: Hello Janice, Thank you for sharing your thoughts about your stay. We're pleased to hear you enjoyed the breakfast and the lobby atmosphere. Your feedback regarding the cleanliness of the elevator and the hallway decor is appreciated and will be noted for our ongoing improvement efforts. We hope you consider staying with us again, as we continually strive to enhance our guests' experience.
2.0分
其他
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The room check-in was redundant. I had to provide information 3 times - on line to book, e-check-in, and in person. the TV did not work and had to wait for staff to reset. The phone did not work because the box to connect was gone and hole in the wall. The bed was hard My room card stopped working the second day and I had to go request it reset. The cleaner they use is so overpowering it was hard to breathe.(I have COPD) By the evening it was better. The staff was not friendly at all.
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酒店回复: Hello Vivian,Thank you for sharing your feedback. We appreciate your insights about the check-in process and your room's condition. I sincerely regret that your experience did not meet your expectations, and we'll ensure your comments are noted for further improvement. We strive for a positive atmosphere for all our guests, and your input will help us achieve that. Thank you for your stay, and we hope to provide a better experience in the future.
5.0分
其他
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Parking was easy, could see my car from my room.
The elevator was VERY slow. Had to wait for it to arrive then slow to move. The shampoo, conditioner and lotion bottles were hard for my old hands to squeeze. There was no body soap except a tiny little bar.
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酒店回复: Hello Vickie,Thank you for sharing your feedback on your recent stay. We're pleased to hear that you found parking convenient and had a view of your car. Your comments regarding the elevator and the bathroom amenities are appreciated; they will be taken into consideration for future improvements. We value your insights and hope you had a pleasant overall experience during your visit to our hotel.
1.0分
其他
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Double queen-both bed sheets had something all over them. Lady was annoyed I ask for clean ones. Elevator was messed up. Bathroom was dirty, floor needed swept.
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酒店回复: Hello Jessica,Thank you for sharing your experience. We appreciate your feedback regarding the cleanliness of your room and the elevator issues you encountered. Maintaining high standards is important to us, and we will ensure these concerns are addressed with our team. Your comments will help us improve our services for future guests, and we hope you’ll consider staying with us again to experience our commitment to guest satisfaction.
2.0分
其他
The floor creak and are very thin, or either a 400 lb person was in the unit above us. It was bad enough for us to lose sleep over it.
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酒店回复: Hello Dinah, Thank you for sharing your feedback regarding your recent stay. We understand that noise can impact the comfort of your experience. Our goal is to provide a relaxing environment for all guests, and we appreciate your comments, which help us in assessing ways to enhance our accommodations. If you have further concerns or suggestions, we encourage you to reach out to our management team directly, as they value guest insights.
忘了留下一些服务费。酒店是很不错的
伟大的
Very disappointed. Smells of sewage and the staff are not friendly. House keeping was hard to communicate with and annoyed I spoke to them. Never staying in this particular hotel again.
The rooms were older, but clean. None of the vending machines in the whole hotel worked. The lady behind the desk was not disc, courteous, but was quite disinterested. had to ask them to come and request a neighboring room to turn their television down, and they took care of that in short order. no major complaints, but no major compliments either.
We got to the hotel at midnight, there was one very unprofessional looking man behind the desk. He seemed irritated to have to be doing his jon. The elevator smelled like cigarette smoke. When wegot to the 3rd floor and opened the door to our room the FIRST thing was saw was multiple roaches on the counter. We didnt even finish walking in the room. We left immediately. The next day I called to speak to a manager and they refused to let me speak to one and told me to “take it up with *******”… one of the worst hotels ive ever been in.
Good breakfast for the type. Nice lobby. Could use a cleaning in the elevator, especially the chrome on push button panel and hallway walls by the elevator. Maybe some paint and some decor. It would feel more welcoming.
The room check-in was redundant. I had to provide information 3 times - on line to book, e-check-in, and in person. the TV did not work and had to wait for staff to reset. The phone did not work because the box to connect was gone and hole in the wall. The bed was hard My room card stopped working the second day and I had to go request it reset. The cleaner they use is so overpowering it was hard to breathe.(I have COPD) By the evening it was better. The staff was not friendly at all.
Parking was easy, could see my car from my room.
The elevator was VERY slow. Had to wait for it to arrive then slow to move. The shampoo, conditioner and lotion bottles were hard for my old hands to squeeze. There was no body soap except a tiny little bar.
Double queen-both bed sheets had something all over them. Lady was annoyed I ask for clean ones. Elevator was messed up. Bathroom was dirty, floor needed swept.
The floor creak and are very thin, or either a 400 lb person was in the unit above us. It was bad enough for us to lose sleep over it.