酒店回复: Hello Cesar, Agradecemos su comentario sobre el olor en la habitación. Su retroalimentación es valiosa para nosotros y será compartida con el equipo de gestión para que se tomen las medidas necesarias. Esperamos que, a pesar de esta experiencia, haya disfrutado su estancia y que considere volver en el futuro para disfrutar de una experiencia mejorada.
5.0分
情侣出游
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Very clean hotel. Great staff. We didn’t have breakfast but everything else was just as we expected. It’s in a very convenient area with restaurants, shopping etc.
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酒店回复: Hello Holly,Thank you for sharing your positive experience with us! We're glad to hear you found the hotel clean and our staff helpful, as well as appreciating the convenient location. We hope you have the opportunity to stay with us again and perhaps try our breakfast offerings during your next visit. Your feedback is valued and helps us enhance the overall guest experience.
1.0分
其他
Room had very visible mold around the door. There must have been a leak because the metal door frame had rust on it.
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酒店回复: Hello James, Thank you for your feedback regarding the condition of your room. We take guest concerns seriously and appreciate your insights on the mold and rust issues. Your comments will be noted for future improvements in our maintenance protocols. We strive to provide a comfortable environment for all our guests and hope to welcome you back in the future to experience our commitment to quality.
4.0分
其他
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Clean. The staff is real nice. Wish there was a way to turn down the a/c fan from high. Seems like a good place. There is only one regular coffee in the room and you have 2 coffee drinkers!
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酒店回复: Hello Barbara, Thank you for taking the time to share your feedback about your recent stay. We're glad to hear you found the hotel clean and our staff friendly. We appreciate your suggestions regarding the A/C fan settings and coffee provisions, as guest comfort is important to us. Your comments will be noted for future improvements to enhance the overall experience. We hope you consider staying with us again during your next visit.
5.0分
其他
We loved that there was an actual suite with a closing door. Front desk folks were very kind and helpful.
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酒店回复: Hello Amanda, Thank you for your positive feedback about your stay! We're delighted to hear that you enjoyed the suite layout and the service from our front desk team. Guest satisfaction is our priority, and we appreciate your comments. We hope you choose to stay with us again in the future to experience more of what we have to offer.
4.0分
其他
The breakfast could have been better. The employee didn’t have things filled and it wasn’t even 8am. No fruit. They were out. And items were empty.
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酒店回复: Hello Noreen,Thank you for sharing your feedback regarding your breakfast experience. We strive for a high standard in our dining options, and your comments about item availability will be noted for future improvements. We appreciate you bringing this to our attention, as it helps us enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future for an improved stay.
1.0分
家庭亲子
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Not clean. Bathroom floor dirty. Room smelled. Door wouldn’t unlock. Got that taken care of and pizza waa on floor in our door and not sure why or where it came from. Roach on floor. Killed it and it’s now in trash if they don’t believe me.
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酒店回复: Hello Joyce,Thank you for sharing your feedback about your recent stay. Cleanliness and maintenance are critical to us, and we take all concerns seriously. While we appreciate your report on the room issues you encountered, please be assured that our management is committed to ensuring the highest standards for all our guests. Your observations will be taken into consideration to improve future experiences. We strive for our guests to have a comfortable stay, and your feedback assists in making sure we achieve that.
2.0分
其他
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Not even worth what you paid for
There was no Wi-Fi working in the hotel, even though they tried to reset it it did not work. The breakfast was disgusting and in short supply, and the staff for the breakfast came in late.
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酒店回复: Hello Ray,Thank you for sharing your feedback. We understand how important reliable Wi-Fi and a satisfying breakfast are to our guests. Your comments regarding the breakfast service and food quality have been noted for consideration in our ongoing efforts to enhance the guest experience. We appreciate your input and hope to better meet your expectations in the future.
3.0分
其他
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Nice people - facility needs a “face lift”
Needs “face lift” in bedrooms and bathrooms. Breakfast is OK - but nothing special. Breakfast area really needed “continuing” cleaning - I didn’t even want to touch the trash box door.
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酒店回复: Hello Margaret,Thank you for your feedback regarding your recent stay. We appreciate your insights on the bedrooms, bathrooms, and breakfast area, as we continuously look to enhance our guest experience. Your observations will be shared with our team for consideration in our ongoing efforts to improve. We hope you will consider staying with us again in the future to see the positive changes being made.
3.0分
其他
It was 90° outside and the thermostat wouldn’t go down below 74° kept on pushing it down and down and down
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酒店回复: Hello Linda,We appreciate your feedback regarding the thermostat during your stay. Temperature control can be central to comfort, and it's unfortunate you encountered this issue. We encourage guests to reach out directly during their stay to address any concerns promptly. Your insights help us improve, and we're glad you took the time to share your experience.
我不喜欢房间里的气味，闻起来很潮湿。
Very clean hotel. Great staff. We didn’t have breakfast but everything else was just as we expected. It’s in a very convenient area with restaurants, shopping etc.
Room had very visible mold around the door. There must have been a leak because the metal door frame had rust on it.
Clean. The staff is real nice. Wish there was a way to turn down the a/c fan from high. Seems like a good place. There is only one regular coffee in the room and you have 2 coffee drinkers!
We loved that there was an actual suite with a closing door. Front desk folks were very kind and helpful.
The breakfast could have been better. The employee didn’t have things filled and it wasn’t even 8am. No fruit. They were out. And items were empty.
Not clean. Bathroom floor dirty. Room smelled. Door wouldn’t unlock. Got that taken care of and pizza waa on floor in our door and not sure why or where it came from. Roach on floor. Killed it and it’s now in trash if they don’t believe me.
Not even worth what you paid for
There was no Wi-Fi working in the hotel, even though they tried to reset it it did not work. The breakfast was disgusting and in short supply, and the staff for the breakfast came in late.
Nice people - facility needs a “face lift”
Needs “face lift” in bedrooms and bathrooms. Breakfast is OK - but nothing special. Breakfast area really needed “continuing” cleaning - I didn’t even want to touch the trash box door.
It was 90° outside and the thermostat wouldn’t go down below 74° kept on pushing it down and down and down