Room was nice and clean, bed slept very well. Staff was pleasant, breakfast could've used fresh fruit and maybe turkey bacon or sausage but overall stay was very pleasant 😀
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酒店回复: Thank you, Calandra, for your wonderful 10/10 rating and thoughtful feedback! We’re happy to hear you enjoyed your clean, comfortable room and that our team made your stay pleasant. We also appreciate your suggestions regarding breakfast—fresh fruit and additional turkey options are great ideas, and we’ll certainly review them with our team.We’re glad your overall stay was very pleasant, and we look forward to welcoming you back to Comfort Suites soon! 😊
4.0分
商务出差
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Room was clean, staff was nice. My room was right next to the elevator. I tried to use white noise to keep the elevator mechanical noise and Hallway noise out, but it didn’t help. There was also limited parking available.
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酒店回复: Dear Stephanie,Thank you for sharing your experience with us. I’m glad to hear that you enjoyed our clean rooms and friendly staff. I do apologize for the noise disturbance from the elevator area and for the limited parking you encountered during your stay. Your feedback is valuable, and we’ll work with our team to improve noise mitigation and parking logistics during peak times.We truly appreciate you choosing to stay with us and hope to have the opportunity to provide you with an even more comfortable stay in the future.
2.0分
商务出差
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The front desk lady was very nice and professional. The room was a good size but its smelled like mold, there were water spots everywhere on the ceiling, the shower was leaking water and the refrigerator was leaking as well. It look like they are working on remodeling the hotel.
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酒店回复: Dear Mr. Aleman,Thank you for taking the time to share your feedback. We’re glad to hear that our front desk staff made a positive impression during your stay. However, we sincerely apologize for the issues you encountered with your room. Your comments regarding the odor, ceiling condition, and maintenance concerns have been shared with our housekeeping and maintenance teams to address immediately.You are correct — we are currently in the process of remodeling and upgrading several areas of the hotel to provide a much-improved guest experience. We truly appreciate your patience and understanding during this transition.
4.0分
商务出差
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Air conditioning was weird and would run cold air then heat back and forth all night, and the ac automatically knocks itself up to 74 in the day hence turning the heater on had to knock it back down twice in the same day, also super bright green flashing light, we fixed that with post it notes, for the price less broke things than expected
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酒店回复: Thank you for sharing your feedback. We’re glad to hear you found value in your stay, though we apologize for the inconvenience caused by the air conditioning and the flashing light. We’ll share your comments with our maintenance team to address these issues and ensure a smoother experience for our future guests. We hope to welcome you back and provide an even better stay next time.
1.0分
其他
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I didn’t know about the $50
Service charge on the room vector wasn’t in details when booking. I didn’t have it on my card and I almost didn’t get my room because of it. Bad experience for me and my kids. The man at the front desk was helpful and we were able to stay.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for any confusion regarding the $50 hold. Please note that this is not a charge, but a standard deposit or hold for incidentals, and it is released after checkout if not used.We’re glad our front desk team was able to assist and ensure that you and your kids were able to enjoy your stay. At Comfort Suites, we always strive to do what’s best for our guests and make their experience as smooth as possible.We truly appreciate your understanding and hope to welcome you back in the future for an even better
5.0分
家庭亲子
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So clean, pull out bed was clean and already had a clean bedsheet on it! We usually book a king size bed and pull out bed when traveling, so finding a hotel that already had the pull out bed prepared was a big bonus! Our room had so much space and was so comfortable, so far one of the best rooms and stays we had in Conway!
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酒店回复: Thank you for taking the time to share your wonderful feedback! We’re thrilled to hear that you enjoyed the cleanliness, comfort, and spaciousness of your room, and that having the pull-out bed ready was a helpful bonus.It’s always our goal to make our guests feel at home, and we’re delighted your stay in Conway was one of your best. We look forward to welcoming you back on your next visit!
2.0分
其他
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Breakfast was a nightmare. 8 am and most food items gone, coffee gone, as wrell as condiments. All trash cans overflowing in dining area.
Room 227 refrigerator made a ticking noise all night. Room coffee is not good.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with breakfast and your room during your stay.We have already spoken with our breakfast attendant to ensure that food, coffee, and condiments are consistently replenished and that the dining area remains clean throughout service. Regarding the ticking noise from the refrigerator in your room and the coffee quality, we will have our maintenance and housekeeping teams review these items to prevent future occurrences.We appreciate your feedback as it helps us improve and hope to have the opportunity to provide you with a much better experience in the futur
3.0分
其他
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The shower had hair stuck to the wall in several places. Hotel was under renovation and not in the best part of town. Couldn’t get cold water out of the tap (hot or warm were the only options)
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the cleanliness concern you mentioned and have addressed it with our housekeeping team to ensure this does not happen again.Regarding the water temperature, we will have our maintenance team check the room and verify if there is any issue. We appreciate you bringing it to our attention so we can make sure everything is working properly.We also thank you for your patience and understanding as we continue our renovation to improve the overall guest experience. We hope to have the opportunity to welcome you back for a much better stay in the future.
4.0分
商务出差
Little things
I didn’t like that with a weeks stay they never cleaned my room or gave me clean towels
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酒店回复: Thank you for taking the time to share your feedback and for staying with us for the week. We’re glad to see your overall positive rating, but we apologize for any inconvenience regarding housekeeping service during your stay.Our property follows a Housekeeping Upon Request policy, which means service is provided upon guest request. We will make sure this information is displayed more clearly moving forward. For future stays, please note that if you are staying over, we ask that any housekeeping requests be made prior to 11:00 AM so our team can accommodate them the same day.We truly appreciate your understanding and hope to have the opportunity to serve you even better on your next visit.
酒店有点老旧，而且瓶装水不是免费的，需要注意。另外，如果您的睡眠比较浅，酒店靠州际公路一侧的噪音会非常大。房间很干净，但是热早餐实在太差了，服务结束前一小时就几乎没什么吃的了。
Room was nice and clean, bed slept very well. Staff was pleasant, breakfast could've used fresh fruit and maybe turkey bacon or sausage but overall stay was very pleasant 😀
Room was clean, staff was nice. My room was right next to the elevator. I tried to use white noise to keep the elevator mechanical noise and Hallway noise out, but it didn’t help. There was also limited parking available.
The front desk lady was very nice and professional. The room was a good size but its smelled like mold, there were water spots everywhere on the ceiling, the shower was leaking water and the refrigerator was leaking as well. It look like they are working on remodeling the hotel.
Air conditioning was weird and would run cold air then heat back and forth all night, and the ac automatically knocks itself up to 74 in the day hence turning the heater on had to knock it back down twice in the same day, also super bright green flashing light, we fixed that with post it notes, for the price less broke things than expected
I didn’t know about the $50
Service charge on the room vector wasn’t in details when booking. I didn’t have it on my card and I almost didn’t get my room because of it. Bad experience for me and my kids. The man at the front desk was helpful and we were able to stay.
So clean, pull out bed was clean and already had a clean bedsheet on it! We usually book a king size bed and pull out bed when traveling, so finding a hotel that already had the pull out bed prepared was a big bonus! Our room had so much space and was so comfortable, so far one of the best rooms and stays we had in Conway!
Breakfast was a nightmare. 8 am and most food items gone, coffee gone, as wrell as condiments. All trash cans overflowing in dining area.
Room 227 refrigerator made a ticking noise all night. Room coffee is not good.
The shower had hair stuck to the wall in several places. Hotel was under renovation and not in the best part of town. Couldn’t get cold water out of the tap (hot or warm were the only options)
Little things
I didn’t like that with a weeks stay they never cleaned my room or gave me clean towels