酒店回复: Hello Michel,We regret to hear about the issue with the laundry service and the lack of response from our evening staff. Your feedback will be shared with the relevant departments for their awareness and improvement. Should you have any further concerns, please don't hesitate to reach out to our management team. Your satisfaction is important to us.
3.0分
情侣出游
原文
翻译提供方：Google
好的
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酒店回复: Hello almiter,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Your comments have been noted and will be shared with the relevant teams for further review. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.
1.0分
其他
We stayed one night, room smelled of smoke bathroom was dirty, stool was dirty from use.
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酒店回复: Hello Georgia,Thank you for sharing your feedback about your recent stay. We appreciate your comments regarding the room condition and cleanliness, as these aspects are important to us. Your concerns will be shared with the appropriate team to ensure we continue to improve our guest experience. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
3.0分
情侣出游
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The room smelled funny. Think it was whatever they use to spray. There was stuff all over the wall. The bed went down on one side and could feel all the springs.
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酒店回复: Hello Beth, Thank you for sharing your feedback. We take all comments seriously, and your insights regarding the room condition will be shared with our management team for their review. We strive to provide a comfortable experience for all our guests, and we appreciate you bringing these issues to our attention. Your feedback helps us improve our services and ensure a better experience in the future.
3.0分
其他
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Won’t be back
The hotel is nice but the coffee machine still had the old grounds dried out in it from the people before me and the shower didn’t work no vending machines and the best part there was a man who just walked out of the lounge bathroom asking if I was knocking on the door because he was smoking in there trying to start an argument I don’t even thank he was staying at the motel because he started walking down the road and kids running up and down hallway as your trying to sleep needless to say I didn’t get but a couple hrs that night
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酒店回复: Hello Anthony, Thank you for sharing your feedback. We appreciate your comments about the coffee machine and shower issues, as well as your experience with noise and other guests. It’s important for us to know where we can improve for future stays. Your input will be shared with our team for their review, as we strive to provide a pleasant and comfortable environment for all our guests. Thank you again for your insights, and we hope your next travel experience is much more enjoyable.
1.0分
家庭亲子
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First room had a giant cockroach, water damage on floors and walls and ceiling. Got a different room and it had all the same issues minus seeing the cockroach. Beding was stained and had a cigarette burn on one bed. The whole sencond floor stunk.
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酒店回复: Hello Aaron,Thank you for sharing your experience. We take all feedback seriously and are continuously working to improve the quality of our accommodations. Your comments regarding cleanliness and odor have been noted, and we will ensure that they are addressed with the appropriate team. We appreciate you bringing this to our attention as it helps us in our efforts to enhance our guests' experiences in the future.
3.0分
商务出差
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Disappointed for $118
The bed was comfortable and the cable TV was great. The bathroom was gross and old. The walls in my room looked like they were patched together . The carpet has definitely seen better days. My bathroom sink would not stop running all night.
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酒店回复: Hello Tracie,Thank you for your feedback regarding your recent stay. We're glad to hear you enjoyed the comfortable bed and the cable TV. Your comments about the bathroom and room condition will be shared with the appropriate team for review as we continuously strive to enhance our guest experience. We appreciate you bringing these matters to our attention and hope you keep us in mind for future stays.
4.0分
其他
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There were several maintenance things that make the place a lower star facility. There was a big gap in the door of the room. A small animal could come in or out. It was quiet and breakfast was ok.
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酒店回复: Dear Guest,Thank you for your feedback regarding your recent stay. We appreciate your comments about the room's maintenance, as well as the quiet atmosphere and breakfast. Your insights are valuable to us and will be shared with our team for consideration. We continuously strive to enhance the guest experience and take all feedback seriously. We hope you will consider staying with us again in the future to see any improvements we make.
1.0分
家庭亲子
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*READ REVIEWS, I SHOULD HAVE!
The bed covers and sheets were dirty/stained. We had to wash one set of sheets. They would not let us have extra towels. Night host was rude to my great-niece about it. Pool had no chairs to sit in(as shown in pictures). The cold water in bathroom kept running hot. Smoke detector was on the microwave, not attached to power source. The toilet paper was on top of the holder. No treadmill(as shown in pics). Loud music coming from somewhere most of the night. *Whoever answers these reviews will give a standard reply, but obviously no changes will be made!!
DO NOT RECOMMEND!
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酒店回复: Hello Lisa, Thank you for sharing your feedback. We take all comments seriously as they help us understand where we can improve. We regret to hear your experience did not meet your expectations and appreciate your concerns regarding the cleanliness and the amenities. Your observations about the staff interactions and facility issues will be forwarded for review. We aim to provide a better experience for all future guests.
1.0分
其他
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Don't stay there
We Couldn't stay. Had to go to another hotel as the a/c in the room had soaked the floor in less than 4 hours. apparently the drain was plugged up and maint. was never done
Had to be an existing problem that was never fixed. And they had no other rooms
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酒店回复: Hello Gerald,We appreciate your feedback regarding your recent stay. We strive to maintain a comfortable environment for our guests and regret that your experience was not up to expectations. Your comments will be shared with our management team for further review, as we take all concerns seriously. Thank you for bringing this to our attention, and we hope you'll consider staying with us again in the future.
房东的服务有缺陷，晚上的员工甚至没有回应我们
好的
We stayed one night, room smelled of smoke bathroom was dirty, stool was dirty from use.
The room smelled funny. Think it was whatever they use to spray. There was stuff all over the wall. The bed went down on one side and could feel all the springs.
Won’t be back
The hotel is nice but the coffee machine still had the old grounds dried out in it from the people before me and the shower didn’t work no vending machines and the best part there was a man who just walked out of the lounge bathroom asking if I was knocking on the door because he was smoking in there trying to start an argument I don’t even thank he was staying at the motel because he started walking down the road and kids running up and down hallway as your trying to sleep needless to say I didn’t get but a couple hrs that night
First room had a giant cockroach, water damage on floors and walls and ceiling. Got a different room and it had all the same issues minus seeing the cockroach. Beding was stained and had a cigarette burn on one bed. The whole sencond floor stunk.
Disappointed for $118
The bed was comfortable and the cable TV was great. The bathroom was gross and old. The walls in my room looked like they were patched together . The carpet has definitely seen better days. My bathroom sink would not stop running all night.
There were several maintenance things that make the place a lower star facility. There was a big gap in the door of the room. A small animal could come in or out. It was quiet and breakfast was ok.
*READ REVIEWS, I SHOULD HAVE!
The bed covers and sheets were dirty/stained. We had to wash one set of sheets. They would not let us have extra towels. Night host was rude to my great-niece about it. Pool had no chairs to sit in(as shown in pictures). The cold water in bathroom kept running hot. Smoke detector was on the microwave, not attached to power source. The toilet paper was on top of the holder. No treadmill(as shown in pics). Loud music coming from somewhere most of the night. *Whoever answers these reviews will give a standard reply, but obviously no changes will be made!!
DO NOT RECOMMEND!
Don't stay there
We Couldn't stay. Had to go to another hotel as the a/c in the room had soaked the floor in less than 4 hours. apparently the drain was plugged up and maint. was never done
Had to be an existing problem that was never fixed. And they had no other rooms