酒店回复: Hello Michel,We regret to hear about the issue with the laundry service and the lack of response from our evening staff. Your feedback will be shared with the relevant departments for their awareness and improvement. Should you have any further concerns, please don't hesitate to reach out to our management team. Your satisfaction is important to us.
3.0分
情侣出游
原文
翻译提供方：Google
好的
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酒店回复: Hello almiter,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Your comments have been noted and will be shared with the relevant teams for further review. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.
2.0分
其他
Unfortunately, my room didn't seem very clean, and it didn't smell very good either. Experience with the desk was fine enough. One table in my room was broken.
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酒店回复: Hello Avery,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the cleanliness and condition of your room, as well as your interactions with our front desk team. Your insights are valuable to us in enhancing the experience for future guests. We hope you will consider staying with us again so we can provide you with a better experience overall. Thank you for bringing these matters to our attention.
1.0分
其他
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This property has went downhill tremendously! Both rooms I had during the weekend had bugs & gnats! The sheets were dirty and fit by. Shower and sink was dirty and had mold throughout. The hotel smelled upon entry, the floor we stayed on had a foul smell as well as the rooms. People walking around with no shoes and shirts. Definitely my last time ever staying there.
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酒店回复: Hello LynLemDa,Thank you for taking the time to share your feedback. We sincerely apologize for the conditions you experienced during your stay, as cleanliness and comfort are of utmost importance to us. Your comments will be shared with our management team to ensure we address these concerns. We appreciate your insights and hope you find a more suitable accommodation for your future travels.
1.0分
其他
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This property has went downhill tremendously! Both rooms I had during the weekend had bugs & gnats! The sheets were dirty and filthy. The tv in the room was leaning sideways off the wall. Shower and sink was dirty and had mold throughout. The hotel smelled upon entry, the floor we stayed on had a foul smell as well as the rooms. People walking around with no shoes and shirts. Definitely my last time ever staying there.
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酒店回复: Hello Jawroski,Thank you for sharing your feedback. We recognize that your recent experience did not meet your expectations, and we appreciate you bringing these issues to our attention. Cleanliness and comfort are priorities for us, and your insights will be shared with the team for consideration. We hope to improve our services and provide a better experience for future guests.
2.0分
情侣出游
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**No ice at all
**Dirty toilet -- gray water marks
**Desk not manned -- had to call out to desk person each time I needed something, in order to get him to leave tv or game he was doing behind door
**Main breakfast items not maintained by staff -- had to tell them both sausage and waffle batter were empty. Gravy was almost like water
** owner/mgt is not PUTTING A DIME INTO BUSINESS
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酒店回复: Hello Daniel,Thank you for sharing your experience. We appreciate your feedback regarding the cleanliness and service aspects you encountered during your stay. Your concerns about the breakfast items and staff availability will be noted as we strive to enhance our guest experience. We value all guest observations, as they help us understand areas for improvement. Your comments will be shared with management for their review. Thank you again for your input, and we hope your future travels go smoothly.
5.0分
商务出差
Thank you for providing an excellent service, everything is excellent, the rooms are super clean
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酒店回复: Hello Yosbierky,We appreciate your positive feedback and are thrilled to hear that you enjoyed your stay and found the rooms to be super clean. Our team works hard to maintain high standards, and it's great to know our efforts contributed to your experience. We hope to have the pleasure of welcoming you back on your next visit to our hotel. Thank you again for sharing your kind words!
1.0分
其他
AC didn't work well, they did not provide enough towels, and the mattress on the bed was dirty.
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酒店回复: Hello Walter,Thank you for sharing your experience. We appreciate your feedback regarding the AC, towels, and mattress cleanliness. Our team prioritizes guest comfort and satisfaction, and this input will be forwarded for review. Your comments are vital as we continually strive to enhance our services and guest experience for future visitors.
1.0分
其他
We stayed one night, room smelled of smoke bathroom was dirty, stool was dirty from use.
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酒店回复: Hello Georgia,Thank you for sharing your feedback about your recent stay. We appreciate your comments regarding the room condition and cleanliness, as these aspects are important to us. Your concerns will be shared with the appropriate team to ensure we continue to improve our guest experience. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
3.0分
情侣出游
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The room smelled funny. Think it was whatever they use to spray. There was stuff all over the wall. The bed went down on one side and could feel all the springs.
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酒店回复: Hello Beth, Thank you for sharing your feedback. We take all comments seriously, and your insights regarding the room condition will be shared with our management team for their review. We strive to provide a comfortable experience for all our guests, and we appreciate you bringing these issues to our attention. Your feedback helps us improve our services and ensure a better experience in the future.
房东的服务有缺陷，晚上的员工甚至没有回应我们
好的
Unfortunately, my room didn't seem very clean, and it didn't smell very good either. Experience with the desk was fine enough. One table in my room was broken.
This property has went downhill tremendously! Both rooms I had during the weekend had bugs & gnats! The sheets were dirty and fit by. Shower and sink was dirty and had mold throughout. The hotel smelled upon entry, the floor we stayed on had a foul smell as well as the rooms. People walking around with no shoes and shirts. Definitely my last time ever staying there.
This property has went downhill tremendously! Both rooms I had during the weekend had bugs & gnats! The sheets were dirty and filthy. The tv in the room was leaning sideways off the wall. Shower and sink was dirty and had mold throughout. The hotel smelled upon entry, the floor we stayed on had a foul smell as well as the rooms. People walking around with no shoes and shirts. Definitely my last time ever staying there.
**No ice at all
**Dirty toilet -- gray water marks
**Desk not manned -- had to call out to desk person each time I needed something, in order to get him to leave tv or game he was doing behind door
**Main breakfast items not maintained by staff -- had to tell them both sausage and waffle batter were empty. Gravy was almost like water
** owner/mgt is not PUTTING A DIME INTO BUSINESS
Thank you for providing an excellent service, everything is excellent, the rooms are super clean
AC didn't work well, they did not provide enough towels, and the mattress on the bed was dirty.
We stayed one night, room smelled of smoke bathroom was dirty, stool was dirty from use.
The room smelled funny. Think it was whatever they use to spray. There was stuff all over the wall. The bed went down on one side and could feel all the springs.