酒店回复: Hello James, Thank you for your positive feedback! We're thrilled to hear that you had an exceptional experience with us. Your satisfaction is our priority, and we hope to welcome you back for another stay soon. Please let us know if there's anything more you would like to share about your visit!
4.0分
其他
Hotel was very decent condition. Breakfast was not great, but most hotel breakfasts are not. Staff was friendly.
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酒店回复: Hello James,Thank you for your feedback. We're glad to hear you found our staff friendly and the hotel's condition decent. We appreciate your comments on the breakfast and will share your insights with the team as we continuously look for ways to enhance our offerings. We hope to have the opportunity to welcome you back in the future for an even better stay.
2.0分
家庭亲子
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Checked in the room smelled, was dirty, and the TV would not work. Daughter tried to take a bath but the water was brown. Have picture if needed. Checked out and went to a different hotel. Will not visit again.
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酒店回复: Hello Bryan,Thank you for sharing your experience with us. We apologize for the issues you encountered during your stay, as we strive to maintain a high standard of cleanliness and functionality in our accommodations. Your feedback regarding the room and bathroom conditions is important, and it will be reviewed by our management team for future improvements. We hope you will consider giving us another chance in the future to provide you with a better experience.
1.0分
其他
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Tub facet is putting out brown water! I showed Thomas the desk clerk, I told him zi want a refund. He said he would have to get with his manager. The room smells musty, bathroom smells sour. After being on the road for 10 hrs all you want to do is get a hot show and rest. Thats not happening !
I also had a live chat about pet policy, charging me per pet and that was not in the listing.
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酒店回复: Hello Patricia,Thank you for sharing your experience with us. We understand how important it is to have a comfortable and clean environment after a long journey. Your feedback regarding the water, room odor, and pet policy has been noted. We take all guest comments seriously to improve our services. For further assistance regarding your concerns, please reach out to management directly, as they are best equipped to address your situation. We appreciate your feedback.
1.0分
其他
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Not worth what we paid!!
Check in took over 30 minutes because the gentleman checking us in couldn't get logged into the key card maker. He was very nice but it took a very long for someone to come help him. The tv in our room was broken alomg with the remote. The air-conditioning did work very well! The bathroom was just gross and puddles of water under the sink. I'm not sure why put we could hear EVERY bit of noise made, whether it was beside or above us!!!! When we took the elevator down, it took us up then back down stopping at all the floors (nobodys was waiting to take the elevator down at the floors it stopped at on the way down) and the ride was ruff!!!! A random door (not our room) had a hole knocked in it. Overall not worth the money went spent, very disappointing for the price we paid. The room was $40 more for the night we stayed vs if it would have been the next week. Don't raise the price and offer that terrible of a stay
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酒店回复: Hello Randy,Thank you for sharing your feedback. We understand that your experience was not what you expected during your stay. Your comments regarding the check-in process, room condition, and noise levels have been noted and will be shared with our team for review. We appreciate your input as it helps us improve our services and facilities. We strive to provide a comfortable and enjoyable stay for all our guests. Thank you once again for your insights and for choosing to stay with us.
5.0分
其他
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It was raining hard and the poor staff was trying to keep up with a leaking awing over the front door. they were trying hard but management needs to fix the awning,.
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酒店回复: Hello Kathleen, Thank you for sharing your feedback regarding your recent stay. We appreciate your recognition of our staff's efforts during challenging weather conditions. We are always looking for ways to improve our facilities, and your comments will certainly be shared with management for future consideration. We hope you had an otherwise pleasant stay and that you'll visit again.
4.0分
其他
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One night stay
When we checked in I asked the man at the front desk if he had a lower floor with a window facing out to the parking lot .. he did and put us in that room that was great !
The room was ok … Beds were just ok ! I wished they were a tad bit more cozy less hard ! Also the air in the room would not turn off ! Room 109 it was late and we were to tired to have anyone come and look at it ! We just put more clothes on ! The breakfast was good, it had a lot of options. ! The hotel does need to invest another luggage cart .. it was totally falling apart ! Melanie the lady at the front desk when I handed my keys back in … was super nice ! I appreciate a hard worker and people that smile !
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酒店回复: Hello Robin, Thank you for sharing your feedback about your recent stay. We’re glad to hear that the front desk staff made a positive impression and that you enjoyed the breakfast options. We appreciate your comments regarding the room comfort and the luggage cart, as they help us identify areas for improvement. Your insights are valuable, and we will take them into consideration as we strive to enhance our guest experience in the future. We hope you consider staying with us again.
3.0分
情侣出游
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After a long drive we just wanted to rest. Bathroom faucet handle was very loose and dripped. Shower wand didnt work. The bathroom door didnt line up properly and would drift half open (you had to slam it to shut it) and you would hear the faucet drip drip drip. TV didnt work and after 30 minutes of jacking with it the night manger came down and messed with until he got it online. By then I didnt want to watch TV and just wanted to sleep but at 10pm someone entered the room directly above and clomped around loudly for an hour. We almost left and went to another place but we were just too tired. Weve stayed in LaQuinta before at different locations when traveling and they are affordable and comfortable...this one was just affordable.
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酒店回复: Hello Stan, Thank you for sharing your experience. We understand how frustrating it can be when things don’t meet expectations, especially after a long journey. Your feedback regarding the bathroom issues and noise disturbances will be shared with the management team for review. We appreciate your loyalty to LaQuinta and hope that your future stays will reflect the high standards we strive to provide for our guests. Your comfort and satisfaction are important to us, and we wish you safe travels ahead.
总的来说，这是一个很棒的住宿地点，除了那位粗鲁的客房服务员。不过老板人真的很好。
入住还可以。就是押金什么的一定要注意。
A++
Hotel was very decent condition. Breakfast was not great, but most hotel breakfasts are not. Staff was friendly.
Checked in the room smelled, was dirty, and the TV would not work. Daughter tried to take a bath but the water was brown. Have picture if needed. Checked out and went to a different hotel. Will not visit again.
Tub facet is putting out brown water! I showed Thomas the desk clerk, I told him zi want a refund. He said he would have to get with his manager. The room smells musty, bathroom smells sour. After being on the road for 10 hrs all you want to do is get a hot show and rest. Thats not happening !
I also had a live chat about pet policy, charging me per pet and that was not in the listing.
Not worth what we paid!!
Check in took over 30 minutes because the gentleman checking us in couldn't get logged into the key card maker. He was very nice but it took a very long for someone to come help him. The tv in our room was broken alomg with the remote. The air-conditioning did work very well! The bathroom was just gross and puddles of water under the sink. I'm not sure why put we could hear EVERY bit of noise made, whether it was beside or above us!!!! When we took the elevator down, it took us up then back down stopping at all the floors (nobodys was waiting to take the elevator down at the floors it stopped at on the way down) and the ride was ruff!!!! A random door (not our room) had a hole knocked in it. Overall not worth the money went spent, very disappointing for the price we paid. The room was $40 more for the night we stayed vs if it would have been the next week. Don't raise the price and offer that terrible of a stay
It was raining hard and the poor staff was trying to keep up with a leaking awing over the front door. they were trying hard but management needs to fix the awning,.
One night stay
When we checked in I asked the man at the front desk if he had a lower floor with a window facing out to the parking lot .. he did and put us in that room that was great !
The room was ok … Beds were just ok ! I wished they were a tad bit more cozy less hard ! Also the air in the room would not turn off ! Room 109 it was late and we were to tired to have anyone come and look at it ! We just put more clothes on ! The breakfast was good, it had a lot of options. ! The hotel does need to invest another luggage cart .. it was totally falling apart ! Melanie the lady at the front desk when I handed my keys back in … was super nice ! I appreciate a hard worker and people that smile !
After a long drive we just wanted to rest. Bathroom faucet handle was very loose and dripped. Shower wand didnt work. The bathroom door didnt line up properly and would drift half open (you had to slam it to shut it) and you would hear the faucet drip drip drip. TV didnt work and after 30 minutes of jacking with it the night manger came down and messed with until he got it online. By then I didnt want to watch TV and just wanted to sleep but at 10pm someone entered the room directly above and clomped around loudly for an hour. We almost left and went to another place but we were just too tired. Weve stayed in LaQuinta before at different locations when traveling and they are affordable and comfortable...this one was just affordable.