The motel itself is great. It has been recently renovated, and the staff is wonderful. It is next to the highway that run all night and a train that shakes the building. It is great for what it was great for.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Miami, AZ. We're delighted you appreciated our recent renovations and the wonderful service from our staff. We regret to hear that your stay was inconvenienced by the noise you mentioned.We aim to provide you with an exceptional experience at Red Roof. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,HannahRed Roof Management RediResponse Specialist
1.0分
其他
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Worst hotel ever!
There was a dead cockroach on the floor! Only a thin sheet and cover on the bed! The phone was dead! There was no coffee, no juice, no sodas in the machine. I had to get a special card to get ice.
1.0分
商务出差
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Gently renovated so the materials were new, but it’s apparent that the renovations were done on the cheap. Unsanded drywall painted over, trim hanging loose.
Also, Luke warm water in all faucets; they must have the water heaters turned down.
No coffee maker, or microwave, anything; but a counter and sink designed for it.
They advertise breakfast but that amounted to watery coffee and a bowl of apples on the counter.
The owners live in the hotel in a room off the lobby so that’s weird.
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酒店回复: Dear Valued GuestThank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Miami, AZ. We sincerely appreciate your comments and we are very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the possible state of the amenities you mentioned, the drywall, trim, and water temperature. Please accept our apologies we failed to meet your expectations.Your feedback is important to Red Roof, as we strive to continuously improve the quality of our services. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ZinniaRed Roof ManagementRediResponse Specialist
2.0分
其他
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We were excited to stay at the newly renovated hotel. However, we were very disappointed. One main reason we stayed there was for free breakfast. There was nothing available. My room didn’t have any towels, soap, or shampoo. The shower had no pressure nor hot water. Very very disappointed. I know they just renovated and opened but if you are going to open, you need to have the things you are advertising.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Miami, AZ. We sincerely appreciate your comments and we 're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the possible condition of the hotel and the amenities you mentioned. Please accept our apologies we failed to meet your expectations.Your feedback is important to Red Roof, as we strive to continuously improve the quality of our services. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ZyRed Roof ManagementRediResponse Specialist
5.0分
商务出差
Awesome new finished rooms, very comfy, and clean rooms
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Miami, AZ. It's wonderful to hear that you found our newly finished rooms awesome, comfy, and clean! We strive to provide a pleasant and comfortable experience for all our guests, and we are delighted to know we succeeded during your stay. Your feedback truly validates our team's hard work and dedication to maintaining high standards.We hope to continue to provide great experiences for you here at Red Roof. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,ReysheRed Roof Management RediResponse Specialist
4.0分
商务出差
Newly renovated and clean room. Front desk help was great.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Miami, AZ. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially to know that you appreciated the cleanliness and the condition of your room. It’s also fantastic that our front desk team was able to provide you with great help.At Red Roof, we hope to continue to provide great experiences for you. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ZinniaRed Roof ManagementRediResponse Specialist
5.0分
情侣出游
Clean, newly remodeled room.
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酒店回复: Thank you for your review! We appreciate your feedback and hope to see you again in the future.
5.0分
其他
Room was clea
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酒店回复: Thank you for your review! We appreciate your feedback and hope to see you again in the future.
The motel itself is great. It has been recently renovated, and the staff is wonderful. It is next to the highway that run all night and a train that shakes the building. It is great for what it was great for.
Worst hotel ever!
There was a dead cockroach on the floor! Only a thin sheet and cover on the bed! The phone was dead! There was no coffee, no juice, no sodas in the machine. I had to get a special card to get ice.
Gently renovated so the materials were new, but it’s apparent that the renovations were done on the cheap. Unsanded drywall painted over, trim hanging loose.
Also, Luke warm water in all faucets; they must have the water heaters turned down.
No coffee maker, or microwave, anything; but a counter and sink designed for it.
They advertise breakfast but that amounted to watery coffee and a bowl of apples on the counter.
The owners live in the hotel in a room off the lobby so that’s weird.
We were excited to stay at the newly renovated hotel. However, we were very disappointed. One main reason we stayed there was for free breakfast. There was nothing available. My room didn’t have any towels, soap, or shampoo. The shower had no pressure nor hot water. Very very disappointed. I know they just renovated and opened but if you are going to open, you need to have the things you are advertising.
Awesome new finished rooms, very comfy, and clean rooms
Newly renovated and clean room. Front desk help was great.
Clean, newly remodeled room.
Room was clea