酒店回复: Dear Ronald,Thank you for taking the time to tell us about your experience at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY. I am sorry that your experience did not meet your expectations prompting your 1/5 score. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist
1.0分
家庭亲子
原文
翻译提供方：Google
不是每天打扫的，你得要求前台有人来打扫
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酒店回复: Hello Ana, Thank you for telling us about your stay at the Red Roof Inn Philadelphia - Oxford Valley. I am disappointed that your experience was less than ideal due to the lack of cleanliness you encountered. Please accept our apologies for any inconvenience this may have caused. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
1.0分
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We had one towel and wash cloth for two adults and the front desk said they have none to give us. Also had to use two hands to work the remote control. Front desk showed us how to push the bottom at the same time you change channels. If a hotel can’t supply basic needs what good is it. Over all failure, and I will never stay there again . we checked out after 1st night and went to holiday in express
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Philadelphia - Oxford Valley. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the concern you had with the towels and the condition of the remote control. I am sharing your feedback with management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,IshiRed Roof Management RediResponse Specialist
2.0分
家庭亲子
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No towers available only 2 and we were 4 I had to wait until next day to get more beds were uncomfortable and not queen it was full size but almost like a tween room smell like if there was animals inside before and smoke it’s was just not good only good was that everything it’s close to it.
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酒店回复: Dear Valued Guest,I am very sorry to hear about the issues you experienced during your stay at the Red Roof Inn Philadelphia - Oxford Valley. I understand your frustration with the room size and bed arrangements, and that the room did not meet your expectations, especially regarding cleanliness and comfort. Please accept my sincerest apologies for failing to provide the standard of accommodation you deserved here at Red Roof. Please note that we value you as our guest very much and appreciate your patronage. Thank you for sharing your concerns. We would greatly appreciate the opportunity to amend your impression of our property. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
1.0分
家庭亲子
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This place was loud. They did not give us enough towels the first night. And it said 100% smoke free but all night we kept smelling smoke through the vents and it was the most unpleasant smell specifically because I was with my two young children. The next day we went outside and there it was two staff members smoking right in front of the No Smoking Sign. I'm done booking any red roof chain.
还不错，下次还会住
喜欢住在这里，因为地方很好，员工也很棒。唯一的问题是，如果房间里没有电话，就没法打电话了。
价格比较便宜，适宜短住或不带老人孩子的出行
一晚后我们就离开了。唯一的好处是可以轻松取消剩余的夜晚。
房间甚至开放的走廊都散发着恶臭。动物们在假天花板上奔跑。太可怕了。
据说是“无烟”的。但每次进入房间后，你都会被烟味呛到，而且房间很脏。再也不来了。
再也不会住在这里了，房间太恶心了，如果其他酒店有空房间的话我就不会住了。
不是每天打扫的，你得要求前台有人来打扫
We had one towel and wash cloth for two adults and the front desk said they have none to give us. Also had to use two hands to work the remote control. Front desk showed us how to push the bottom at the same time you change channels. If a hotel can’t supply basic needs what good is it. Over all failure, and I will never stay there again . we checked out after 1st night and went to holiday in express
No towers available only 2 and we were 4 I had to wait until next day to get more beds were uncomfortable and not queen it was full size but almost like a tween room smell like if there was animals inside before and smoke it’s was just not good only good was that everything it’s close to it.
This place was loud. They did not give us enough towels the first night. And it said 100% smoke free but all night we kept smelling smoke through the vents and it was the most unpleasant smell specifically because I was with my two young children. The next day we went outside and there it was two staff members smoking right in front of the No Smoking Sign. I'm done booking any red roof chain.