Nice clean room but no hair dryer or coffee maker. Fortunately coffee was available in lobby.
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酒店回复: Dear Valued Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Gadsden. We're glad that you found the room clean and comfortable and that you were able to access coffee in the lobby. However, it is unfortunate to learn that the coffee maker you may have fallen short of your expectations.We also understand your concern about the absence of the hair dryer in your room. Please be aware that your booking was for a Deluxe King Non-Smoking room, and unfortunately, this room category doesn't include the mentioned features. If you would like to enjoy these amenities next time, we recommend selecting a Superior King Non-Smoking room for a more satisfying experience.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,DevineRed Roof ManagementRediResponse Specialist
4.0分
商务出差
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Stayed one night had a very nice view of the river top of the river restaurant next door very good Mexican restaurant really good but on the River staff was excellent room is clean
3.0分
家庭亲子
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This is our 4th time staying at this location this year. We have had excellent experience. This time is was a little disappointing. Our room wasn’t stocked, we were short towels, and the room had a smoke odor from people smoking right outside the door. We will stay again, but was kinda disappointed this time.
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酒店回复: Dear Hotel Guest,Thank you for taking the time to share your feedback about your experience at the Red Roof Inn Gadsden. I am very sorry to hear that your fourth stay with us this year was disappointing. I understand your frustration about the room not being properly stocked with towels and the unpleasant air quality. Please know that we strive to provide a consistently excellent experience, and we regret falling short of your expectations this time.Your feedback is crucial to Red Roof, and we genuinely appreciate your comments as we work to improve our customer experience. We sincerely hope you'll give us the opportunity to provide a better experience on your next visit.Sincerely,JMRed Roof Management RediResponse Specialist
1.0分
其他
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Old, run down, smells like smoke
The room smelled like old cigarette smoke. It appeared to have been cleaned, but it was very old, run down, and outdated. They did not have the AC running so the room was very hot when we got there. The woman at the front desk was nice.
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酒店回复: Dear Hotel Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Gadsden. I am sorry to hear about the poor air quality and the outdated condition of your room. I understand how unpleasant that would be, especially arriving to a hot room. I'm glad to hear you found the front desk staff pleasant.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. I understand your concerns, and I want to assure you that we're committed to providing a positive experience for all our guests. We hope you'll give us another chance to show you the Red Roof difference on your next trip.Very truly yours,JMRed Roof Management RediResponse Specialist
3.0分
家庭亲子
Smoke free room smelled like smokers lived there. Room had not been swept. Made reservations last min and room worked for our spur of the moment trip.
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酒店回复: Hello Jennifer,Red Roof Inn Gadsden is sorry to hear about the issues you experienced with the smell in your smoke-free room and the cleanliness of the room. I understand that a clean, fresh-smelling room is essential for a comfortable stay. We appreciate you choosing our hotel for your spontaneous trip, and I regret that we fell short of providing a better experience. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, JonathanRed Roof Management RediResponse Specialist
1.0分
其他
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DON'T DO IT
Bed was like sleeping on a piece of plywood. Said free continental breakfast.....TOTALLY FALSE. Said they had a pool which hasn't been open since last Sunday
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Gadsden. I am so disappointed that you did not enjoy your stay. I am sorry to hear that the bed quality was not up to your satisfaction as well as the issue you had with the pool.We apologize for any disappointment regarding the absence of breakfast offerings, however I fear you might have our location confused with another as our property doesn't have the amenities that you mentioned.Your input is valuable as we continually work to improve. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
4.0分
其他
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Clean and Comfortable in a Convenient Location
The room was clean and the bed was comfortable. The toilet was an amazing upgrade standard height no clog toilet! The place was quiet and right on the river. It is located close to restaurants and shopping centers. The only downside was that the pool was closed! It was the middle of summer and a big disappointment. I’ve stayed here in the past and enjoyed the pool with my nephew!
3.0分
商务出差
Nice hotel for the money, but not the Taj Mahal. The location was very convenient for the reason we were there and the price was reasonable.
3.0分
其他
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Receptionist was wonderful and allowed us to check in early.
The room was stocked as it should be but the bathroom was not cleaned well. My husband had to clean the toilet seat, the floors had a sticky feeling and the white bedspread had three grapefruit size stains.
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酒店回复: Dear Nessa,Thank you for sharing your experience at the Red Roof Inn Gadsden. I am so pleased to hear that our receptionist was able to accommodate your early check-in. I sincerely apologize that the condition of your bathroom did not meet our standards. I understand your disappointment regarding the toilet seat, floors, and bedspread.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thanks again and we would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,MatthewRed Roof Management RediResponse Specialist
4.0分
其他
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Clean and efficient
The check in was super quick, the hotel is located in a good area around lots of restaurants and a grocery store close. It’s set up like a motel where you park and walk to your room door.
The bathroom and vanity was all updated with higher end finishes.
Super clean and was very quiet.
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酒店回复: Hello Stephanie,Red Roof Inn Gadsden thanks you for sharing your positive feedback. We're pleased that you found our check-in process quick and appreciated the convenience of our location near restaurants and a grocery store. It’s wonderful to hear you enjoyed the updated bathroom and vanity, and that the cleanliness and quietness added to your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely, JonathanRed Roof Management RediResponse Specialist
Nice clean room but no hair dryer or coffee maker. Fortunately coffee was available in lobby.
Stayed one night had a very nice view of the river top of the river restaurant next door very good Mexican restaurant really good but on the River staff was excellent room is clean
This is our 4th time staying at this location this year. We have had excellent experience. This time is was a little disappointing. Our room wasn’t stocked, we were short towels, and the room had a smoke odor from people smoking right outside the door. We will stay again, but was kinda disappointed this time.
Old, run down, smells like smoke
The room smelled like old cigarette smoke. It appeared to have been cleaned, but it was very old, run down, and outdated. They did not have the AC running so the room was very hot when we got there. The woman at the front desk was nice.
Smoke free room smelled like smokers lived there. Room had not been swept. Made reservations last min and room worked for our spur of the moment trip.
DON'T DO IT
Bed was like sleeping on a piece of plywood. Said free continental breakfast.....TOTALLY FALSE. Said they had a pool which hasn't been open since last Sunday
Clean and Comfortable in a Convenient Location
The room was clean and the bed was comfortable. The toilet was an amazing upgrade standard height no clog toilet! The place was quiet and right on the river. It is located close to restaurants and shopping centers. The only downside was that the pool was closed! It was the middle of summer and a big disappointment. I’ve stayed here in the past and enjoyed the pool with my nephew!
Nice hotel for the money, but not the Taj Mahal. The location was very convenient for the reason we were there and the price was reasonable.
Receptionist was wonderful and allowed us to check in early.
The room was stocked as it should be but the bathroom was not cleaned well. My husband had to clean the toilet seat, the floors had a sticky feeling and the white bedspread had three grapefruit size stains.
Clean and efficient
The check in was super quick, the hotel is located in a good area around lots of restaurants and a grocery store close. It’s set up like a motel where you park and walk to your room door.
The bathroom and vanity was all updated with higher end finishes.
Super clean and was very quiet.