Our recent stay was unsatisfactory due to several issues. The bedding lacked basic hygiene measures; neither the mattress nor the pillows had bed bug protective covers. The pullout sofa's mattress was stained and extremely thin (approximately two inches thick), forcing my son to sleep on the unfolded couch structure instead. Furthermore, the stairwells carpet was stained and had a noticeable odor, raising concerns about general cleanliness.
Customer service was equally poor. When inquiring about the government rate, the representative stated it was only for 'government business trips only' and hung up on me mid-explanation, despite my husband and I being government employees with valid ID. Upon check-in, I witnessed the same employee handle another guest's reasonable request for pullout couch bedding with apparent irritation, instructing the elderly man to return later after he’s settled into the room. The employee's unprofessional appearance (unkempt hair, sloppy clothing, and visible dental issues) contributed to a negative first impression. We will not be considering this hotel brand for future stays.
4.0分
情侣出游
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Good assortment for breakfast. Safe area and good parking. Property is kept up. We came with a pet so we were put in a “pet” room which smelled like a large dogs bad breath. But room was clean as well as bathroom. Will stay again.
5.0分
家庭亲子
Clean room but bathroom could have been cleaner. All in all a good experience, would stay here again.
3.0分
其他
Staff was kind but there was limited staffing in general for assistance. Property was clean but outdated.
5.0分
其他
Visiting Nocolula Falls and Bama Bucks this weekend. Great Motel for family. Breakfast was really nice as well.
4.0分
情侣出游
Check in staff was not friendly. Had to ask where a cart was and about breakfast.
3.0分
其他
This hotel needs to be refresh (cracks on the bathroom floor and cracks on the ceiling, blackout curtains were dirty and couldn’t shut them completely.
2.0分
家庭亲子
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Check in was quick, clerk was friendly. The hallways and stairwells were very dirty, and outside doors propped open. The room looked cleaner, but pillows were obviously old and had a strange smell. There were no mirrors in the room, only in the bathroom. Water pressure was awful, it was hard to rinse soap or shampoo out. Morning coffee was like muddy water, and breakfast was a joke. We booked for 2 nights but decided to leave before spending the 2nd night.
请清洁房间，特别是地毯和浴室。
伟大的
Our recent stay was unsatisfactory due to several issues. The bedding lacked basic hygiene measures; neither the mattress nor the pillows had bed bug protective covers. The pullout sofa's mattress was stained and extremely thin (approximately two inches thick), forcing my son to sleep on the unfolded couch structure instead. Furthermore, the stairwells carpet was stained and had a noticeable odor, raising concerns about general cleanliness.
Customer service was equally poor. When inquiring about the government rate, the representative stated it was only for 'government business trips only' and hung up on me mid-explanation, despite my husband and I being government employees with valid ID. Upon check-in, I witnessed the same employee handle another guest's reasonable request for pullout couch bedding with apparent irritation, instructing the elderly man to return later after he’s settled into the room. The employee's unprofessional appearance (unkempt hair, sloppy clothing, and visible dental issues) contributed to a negative first impression. We will not be considering this hotel brand for future stays.
Good assortment for breakfast. Safe area and good parking. Property is kept up. We came with a pet so we were put in a “pet” room which smelled like a large dogs bad breath. But room was clean as well as bathroom. Will stay again.
Clean room but bathroom could have been cleaner. All in all a good experience, would stay here again.
Staff was kind but there was limited staffing in general for assistance. Property was clean but outdated.
Visiting Nocolula Falls and Bama Bucks this weekend. Great Motel for family. Breakfast was really nice as well.
Check in staff was not friendly. Had to ask where a cart was and about breakfast.
This hotel needs to be refresh (cracks on the bathroom floor and cracks on the ceiling, blackout curtains were dirty and couldn’t shut them completely.
Check in was quick, clerk was friendly. The hallways and stairwells were very dirty, and outside doors propped open. The room looked cleaner, but pillows were obviously old and had a strange smell. There were no mirrors in the room, only in the bathroom. Water pressure was awful, it was hard to rinse soap or shampoo out. Morning coffee was like muddy water, and breakfast was a joke. We booked for 2 nights but decided to leave before spending the 2nd night.