酒店回复: Dear Steve,It's disappointing to hear of your recent experience, as what you describe falls short of our high standards. We sincerely apologize for any lapse in upkeep or cleanliness, and we appreciate you bringing this to our attention so we may implement the necessary improvements. Furthermore, we'd like to assure you that preventative pest control measures are administered regularly, and we will address our procedures to ensure everything is as it should be. Thank you for being our guest and sharing your feedback. We hope to welcome you for a much better stay in the future.
1.0分
家庭亲子
原文
翻译提供方：Google
房间很脏，非吸烟房间里有烟味，到处都是香烟烫伤的痕迹，不推荐
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酒店回复: Dear Jonathan,We're sorry to hear about the experience that you described. Please accept our apologies for any unpleasant odor during your stay. Our team will be sure to look into your concerns further and make any improvements where necessary. It is our hope that you'll consider giving us another chance soon; we're confident that we can impress you.
4.0分
其他
原文
翻译提供方：Google
该地用户众多
1.0分
情侣出游
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Hotel did not have our reservations from ******* and we were turned away. ******* would not reund. We will NEVER EVER use ******* again EVER we had to drive home.
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酒店回复: We're sincerely sorry to hear that you didn't have a good time with us. It's unfortunate to hear about any issues regarding your reservation, and we encourage you to reach out to the third-party site that you booked with for any inquiries regarding this matter, as they will be the best ones to assist you. We hope you'll consider giving our hotel another chance in the future.
1.0分
其他
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staff support very poor- daughter stayed only 2 nights because of the bad people hanging around the hotel - police should have been called daughter was threatened
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酒店回复: Thank you for taking the time to leave us your feedback. We're sincerely sorry to hear that your daughter didn't have a good time with us overall. Please know that the safety of our guests is our top priority, and we always encourage our guests to reach out to the local authorities if they feel threatened. All of your feedback is gratefully received, and should you wish to discuss your experience with us further, we encourage you to reach out to us offline so that we can better assist you. We hope to hear from you soon.
1.0分
情侣出游
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Upon my arrival there were people hanging out the back doors , the police had to be called on the property, to get the group of people of the property, there was trash on the top floor outside the room, I did not stay at that motel, I left and book another facility at 12 am in the morning, Horrible place, the building needs to be renovated, furniture is outdated, Bad experience
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酒店回复: Dear Debra,We're sorry to hear that you didn't have a good time with us during your recent visit. Please know that the safety of our guests and the upkeep of our accommodations are our top priorities. All of your feedback is gratefully received and will be discussed internally so that improvements can be made for the future. Thank you, and we hope to see you again soon.
1.0分
情侣出游
We arrived at the room and immediately booked a different hotel. Most everything in the room was broken and the surroundings felt extremely unsafe.
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酒店回复: Dear Katherine,We appreciate you sharing your concerns and are sorry your room was not as expected. Please know that safety is our top priority, and we ask that guests share any concerns they have with us so they can be properly addressed. In the future, we hope you'll give us another chance to impress you with the comfort and quality we know we can provide.
4.0分
其他
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Pillows meh . But all in all good
Shower was nice. Toliet was new. Worked well. Lighting was kinda dingy in room. Bed frame was noisy and made a kind of metal pop sound when you sit or move on bed. Pillows were flat and not pillows. My neck is killing me. Complete junk sleeping situation but no bedbugs. Saw a few roaches in bathroom first thing in the morning. Place was in walking distance of lots of cool spots. Nice place all in all and staff is friendly.
2.0分
其他
The room was not as pictured. It was very run down and in need of repair. The bathroom door wouldn't close and the sink and tub were stained.
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酒店回复: Dear Sandra,It is disappointing that our accommodations did not meet your expectations. Thank you for letting us know where we fell short, so we can reflect and work together with our team to make improvements. As your travels continue, we wish you well.
1.0分
情侣出游
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The sink needs fixing, cable tv needs more channel. Could have a source for when you don't have a block an need to charge your phone. Disrespectful manager want refund
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酒店回复: Dear Amanda,We're sorry to hear that you didn't have a good time with us during your recent visit. Please accept our apologies for any disappointment in the accommodations, amenities, and service that you received. We gratefully receive all of your feedback and will discuss it internally so that improvements can be made for the future. Thank you, and we hope you'll consider giving us another chance soon.
不卫生
这家酒店的一切都很简陋。蟑螂多得令人发指。总有东西坏掉，要么是灯，要么是梳妆台，要么是门。
房间很脏，非吸烟房间里有烟味，到处都是香烟烫伤的痕迹，不推荐
该地用户众多
Hotel did not have our reservations from ******* and we were turned away. ******* would not reund. We will NEVER EVER use ******* again EVER we had to drive home.
staff support very poor- daughter stayed only 2 nights because of the bad people hanging around the hotel - police should have been called daughter was threatened
Upon my arrival there were people hanging out the back doors , the police had to be called on the property, to get the group of people of the property, there was trash on the top floor outside the room, I did not stay at that motel, I left and book another facility at 12 am in the morning, Horrible place, the building needs to be renovated, furniture is outdated, Bad experience
We arrived at the room and immediately booked a different hotel. Most everything in the room was broken and the surroundings felt extremely unsafe.
Pillows meh . But all in all good
Shower was nice. Toliet was new. Worked well. Lighting was kinda dingy in room. Bed frame was noisy and made a kind of metal pop sound when you sit or move on bed. Pillows were flat and not pillows. My neck is killing me. Complete junk sleeping situation but no bedbugs. Saw a few roaches in bathroom first thing in the morning. Place was in walking distance of lots of cool spots. Nice place all in all and staff is friendly.
The room was not as pictured. It was very run down and in need of repair. The bathroom door wouldn't close and the sink and tub were stained.
The sink needs fixing, cable tv needs more channel. Could have a source for when you don't have a block an need to charge your phone. Disrespectful manager want refund