我们被安排在一间轮椅可通行的房间，房间里有一块黑色、臭气熏天的橡胶垫，淋浴间和垫子下面都有黑头发！房间里的“剪”窗帘简直被撕碎了！我们去前台告诉他们情况如何，我们不对窗帘被撕碎负责，最好不要收费。我们再也不会住在 Comfort Inn 了！你得到的东西太贵了！！！！！
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酒店回复: Hello Debra L,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.
酒店回复: Hi Michael,Thank you for sharing it is extremely rewarding to know our efforts in providing the best service to our guests are seen and felt. It is our pleasure in providing a clean, comfortable experience for our guests. Thank you for the amazing review and we look forward to serving you again soon.
5.0分
其他
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Bed was very comfort. Hotel was nice. Only bad thing was the breakfast.
The bacon at breakfast is a waste of space. It’s so thin you can actually see through it
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酒店回复: Hello Enrico,Thank you for sharing your feedback about your recent stay. We're glad to hear you found the bed comfortable and enjoyed the hotel ambiance. Your comments regarding the breakfast bacon have been noted and will be shared with the culinary team for consideration. We strive to provide a great experience for our guests and appreciate your insights. We hope to welcome you back for your next visit, where we can exceed your expectations.
5.0分
其他
The welcoming feel when walking in. Also warm and cozy. Clean and quiet and friendly employees.
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酒店回复: Hello Debra,Thank you for sharing your positive feedback about our welcoming atmosphere and the friendliness of our staff. We're delighted to hear that you found the hotel clean and cozy during your stay. Your experience reflects the commitment of our team to provide a comfortable and enjoyable environment for all our guests. We appreciate your comments and hope to welcome you back in the future.
3.0分
其他
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The room looked trashed like a party had been there the night before. The 2 lampshades were stained and broken, upholstered chair was stained, the bathroom sink was badly cracked. The bathroom also had poor lighting, maybe some bulbs missing??
Plus side: the beds were comfortable and there were enough outlets for charging electronics
Cindy S.
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酒店回复: Hello Cynthia,Thank you for sharing your feedback, Cindy. We appreciate you bringing these concerns to our attention regarding the room's condition and lighting. It's great to hear that you found the beds comfortable and the outlets convenient. Your comments will be noted for review as we strive to enhance our guest experience in the future. We hope you will consider staying with us again.
5.0分
其他
Clean. Hot water. Safe. Checks all the important boxes. Not an updated place but good value for the money. Friendly staff.
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酒店回复: Hello Amy,Thank you for your feedback! We're glad to hear you appreciated our cleanliness, safety, and friendly staff. We strive to provide good value while offering a comfortable experience. Your comments about the need for updates will be noted for future considerations. We hope to welcome you back again soon for another enjoyable stay.
1.0分
其他
Don’t stay at Comfort Inn Fortuna
Rattling pipes required two room changes for theee night stay. Staff did not help with any room change.
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酒店回复: Hello Dale, Thank you for your feedback. We apologize for the inconvenience you experienced with the room changes during your stay. Our team strives to provide exceptional service, and we appreciate your comments, as they help us improve. We hope you will consider staying with us again in the future and have a more enjoyable experience.
5.0分
其他
The room was clean, comfortable, no issues. Didn't use the gym or Hot Tub or Pool, but it looked inviting. Everyone on the crew were very efficient & friendly.
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酒店回复: Hello Tom,Thank you for your positive feedback regarding the cleanliness and comfort of your room, as well as the friendly service you received from our team. We're glad to hear that you found our amenities inviting, even if you didn't get the chance to use them during your stay. We appreciate your comments and hope to welcome you back in the future to experience all that our hotel has to offer.
3.0分
朋友出游
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We had a 2 night stay. Overall the property and location was ok. The path along the Eel River was just across the street and wonderful to walk .. head to the left for dairy farms and beautiful scenery. There are good 2 restaurants and a gas station within walking distance. Breakfast was as expected. The location was close to Ferndale, which was our main reason for our visit.
We did have some issues with our room, however. The first thing we noticed upon entry was an awful odor which we determined was coming from the a/c unit. Thankfully we were able to leave the window open the entire time of our stay to combat that. The windows look as if they haven't been washed in years. Most of the outlets in the room didn't work and the ones on the bedside lamp were so wobbly that our phones weren't able to charge. The hair dryer was screwed to the wall in the bathroom and that outlet didn't work as well. We provided the front desk with a maintenance upon departure so hopefully they fix those and other items before they hand the keys to that room to anyone else.
We won't stay here again, but it was fine for our short getaway.
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酒店回复: Hello DEBORAH,Thank you for sharing your experience with us. We’re glad to hear you enjoyed the location and scenic walks along the Eel River. Your feedback regarding the room condition and issues experienced is important to us, and it will be shared with the appropriate departments for review. We appreciate your comments, as they help us ensure a better experience for future guests. Thank you again for your input, and we wish you all the best on your future travels.
房间非常宽敞，浴室水压很足，用起来很方便。可能因为酒店位置不在旅游区，周边配套设施和早餐都差强人意。
我们被安排在一间轮椅可通行的房间，房间里有一块黑色、臭气熏天的橡胶垫，淋浴间和垫子下面都有黑头发！房间里的“剪”窗帘简直被撕碎了！我们去前台告诉他们情况如何，我们不对窗帘被撕碎负责，最好不要收费。我们再也不会住在 Comfort Inn 了！你得到的东西太贵了！！！！！
房间非常舒适，但房间和走廊可以装饰一些触感画。泳池和水疗中心非常漂亮、干净。我们一定会再次入住这里。
Bed was very comfort. Hotel was nice. Only bad thing was the breakfast.
The bacon at breakfast is a waste of space. It’s so thin you can actually see through it
The welcoming feel when walking in. Also warm and cozy. Clean and quiet and friendly employees.
The room looked trashed like a party had been there the night before. The 2 lampshades were stained and broken, upholstered chair was stained, the bathroom sink was badly cracked. The bathroom also had poor lighting, maybe some bulbs missing??
Plus side: the beds were comfortable and there were enough outlets for charging electronics
Cindy S.
Clean. Hot water. Safe. Checks all the important boxes. Not an updated place but good value for the money. Friendly staff.
Don’t stay at Comfort Inn Fortuna
Rattling pipes required two room changes for theee night stay. Staff did not help with any room change.
The room was clean, comfortable, no issues. Didn't use the gym or Hot Tub or Pool, but it looked inviting. Everyone on the crew were very efficient & friendly.
We had a 2 night stay. Overall the property and location was ok. The path along the Eel River was just across the street and wonderful to walk .. head to the left for dairy farms and beautiful scenery. There are good 2 restaurants and a gas station within walking distance. Breakfast was as expected. The location was close to Ferndale, which was our main reason for our visit.
We did have some issues with our room, however. The first thing we noticed upon entry was an awful odor which we determined was coming from the a/c unit. Thankfully we were able to leave the window open the entire time of our stay to combat that. The windows look as if they haven't been washed in years. Most of the outlets in the room didn't work and the ones on the bedside lamp were so wobbly that our phones weren't able to charge. The hair dryer was screwed to the wall in the bathroom and that outlet didn't work as well. We provided the front desk with a maintenance upon departure so hopefully they fix those and other items before they hand the keys to that room to anyone else.
We won't stay here again, but it was fine for our short getaway.