Property units unacceptable. Rate 2 star for over all. units pool grounds out dated. pool not available ever after 5pm when staff goes home. Nothing really available on property. Needed a rental or bus to get to shopping mall. Its built in the early 70s . we had to be moved to different unit. #52 -#48 First unit ant traps animals in side of walls! dirty no laundry available on site!!
3.0分
其他
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I wanted to respond directly to the resort but their survey does not come up when you click on the Begin Survey. We arrived on Saturday and on Monday we had to be moved due to the unit being besieged with flying termites. They were all over the floor, the counters, the refrigerator, the dishes that were drying in the dish rack, in the sink and hundreds on the skylight in the kitchen. Thankfully, that is where they were concentrated and not through the whole unit. Mind you, there were 4 of us and we had just done all our shopping for the week and making that transition was no small feat. They moved us to a smaller unit that lacked the space we had in the first one. You think they would have upgraded us to a better unit but we were not about to move again. The washer and dryer was located in a basement full of cobwebs and looked like no one had been down there in years. The next place we moved to had a washer & dryer across the way from us. My children used it but I did not so I am assuming it was better. The place is very outdated but it was clean with the exception of the termites in the 1st unit. I don't think anything has been replaced in these units in many years. Needs new pots & pans & other kitchen utensils as well as big bowls and things to accommodate you when you cook. We had to go out and buy a skillet that food would not stick to. Had to ask for measuring spoons, corkscrew , & laundry basket, there also was no broom but they had a dustpan. The jacuzzi tub in the 2nd unit was leaking (45) and the maintenance man came over and said it was flooding the basement and we were told we could no longer use it. The pool hours are ridiculous. The indoor and outdoor pools closed at 4:45. Staff was nice and things from housekeeping were brought in a timely manner. If you need anything after 5pm you are out of luck unless it is an emergency. Otherwise, it was quiet but not sure I would stay again. My sister's & I stayed there about 10 years ago in the same unit #38 and everything was still the same. It was like stepping back in time.
4.0分
情侣出游
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We were there during the off season (early May) so it was very quiet with not very many other tenants. The place is older and is in need of some refurbishing and updating (in our unit anyway). Would stay again for the location and quiet.
3.0分
家庭亲子
Not a place to go back to. Location wise close to lots of beaches and things to do. If you don't mind a staying at a so so place give it a try.
4.0分
其他
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Review as renter: Traveled with my adult daughter and her family. Rate was reasonable for off season. Renting a 2 bedroom was more economic than renting 2 separate hotel rooms. The unit smelled very clean. The bathroom could have used a little more detailing. Clear faucet handles are a bad idea and do not stay clean. Location is close to restaurants and stores. Staff was pleasant. Review as Timeshare: I never owned a Timeshare, but my parents owned 2 for 30 years, so I am no stranger to Timeshare ownership. The kitchen and bath cabinets are well past their prime and need updating.
1.0分
家庭亲子
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We visited Southcape with friends and family. We are also owners of the timeshare. The area is nice, however the units are not acceptable. The bathrooms and kitchen cabinets had mold and mildew. These units need to be shut down and inspected throughly. As an owner, this was the worst timeshare I have ever stayed. If the units are mold infested; no one should be allowed to stay here. This is endangering peoples health. We did notify front desk and was moved to another unit which had mold as well. I had to take benadryl in order to stay in the unit. If we could have afforded other accommodations we would have left immediately. This was very disappointing after driving 12 hours to get here. This place need to be SHUT DOWN immediately! A report will be made to the state attorneys general, BBB, FTC and the Department of Real Estate.
Property units unacceptable. Rate 2 star for over all. units pool grounds out dated. pool not available ever after 5pm when staff goes home. Nothing really available on property. Needed a rental or bus to get to shopping mall. Its built in the early 70s . we had to be moved to different unit. #52 -#48 First unit ant traps animals in side of walls! dirty no laundry available on site!!
I wanted to respond directly to the resort but their survey does not come up when you click on the Begin Survey. We arrived on Saturday and on Monday we had to be moved due to the unit being besieged with flying termites. They were all over the floor, the counters, the refrigerator, the dishes that were drying in the dish rack, in the sink and hundreds on the skylight in the kitchen. Thankfully, that is where they were concentrated and not through the whole unit. Mind you, there were 4 of us and we had just done all our shopping for the week and making that transition was no small feat. They moved us to a smaller unit that lacked the space we had in the first one. You think they would have upgraded us to a better unit but we were not about to move again. The washer and dryer was located in a basement full of cobwebs and looked like no one had been down there in years. The next place we moved to had a washer & dryer across the way from us. My children used it but I did not so I am assuming it was better. The place is very outdated but it was clean with the exception of the termites in the 1st unit. I don't think anything has been replaced in these units in many years. Needs new pots & pans & other kitchen utensils as well as big bowls and things to accommodate you when you cook. We had to go out and buy a skillet that food would not stick to. Had to ask for measuring spoons, corkscrew , & laundry basket, there also was no broom but they had a dustpan. The jacuzzi tub in the 2nd unit was leaking (45) and the maintenance man came over and said it was flooding the basement and we were told we could no longer use it. The pool hours are ridiculous. The indoor and outdoor pools closed at 4:45. Staff was nice and things from housekeeping were brought in a timely manner. If you need anything after 5pm you are out of luck unless it is an emergency. Otherwise, it was quiet but not sure I would stay again. My sister's & I stayed there about 10 years ago in the same unit #38 and everything was still the same. It was like stepping back in time.
We were there during the off season (early May) so it was very quiet with not very many other tenants. The place is older and is in need of some refurbishing and updating (in our unit anyway). Would stay again for the location and quiet.
Not a place to go back to. Location wise close to lots of beaches and things to do. If you don't mind a staying at a so so place give it a try.
Review as renter: Traveled with my adult daughter and her family. Rate was reasonable for off season. Renting a 2 bedroom was more economic than renting 2 separate hotel rooms. The unit smelled very clean. The bathroom could have used a little more detailing. Clear faucet handles are a bad idea and do not stay clean. Location is close to restaurants and stores. Staff was pleasant. Review as Timeshare: I never owned a Timeshare, but my parents owned 2 for 30 years, so I am no stranger to Timeshare ownership. The kitchen and bath cabinets are well past their prime and need updating.
We visited Southcape with friends and family. We are also owners of the timeshare. The area is nice, however the units are not acceptable. The bathrooms and kitchen cabinets had mold and mildew. These units need to be shut down and inspected throughly. As an owner, this was the worst timeshare I have ever stayed. If the units are mold infested; no one should be allowed to stay here. This is endangering peoples health. We did notify front desk and was moved to another unit which had mold as well. I had to take benadryl in order to stay in the unit. If we could have afforded other accommodations we would have left immediately. This was very disappointing after driving 12 hours to get here. This place need to be SHUT DOWN immediately! A report will be made to the state attorneys general, BBB, FTC and the Department of Real Estate.