酒店回复: Dear Aaron, We're pleased to hear that you enjoyed your stay with us at our nice motel! Your feedback means the world to us, and we're so grateful you took the time to share your experience. We're dedicated to providing top-notch service and accommodations, so it's fantastic to hear that we hit the mark for you. If there's anything else we can do to make your next stay even better, just let us know! We can't wait to welcome you back for another wonderful stay in the future.
4.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Hi Eloim!Thank you for your review! We're delighted to hear that you had a good experience with us. Our team strives to provide exceptional service and create a welcoming environment for all our guests. Your positive feedback is greatly appreciated and serves as a motivation for us to continue improving. We hope to have the pleasure of welcoming you back in the near future and making your next stay even more enjoyable!
1.0分
其他
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The worker that was there the night my friend and I stayed there didn’t treat us right! We had called to changed the room twice because we saw roaches crawling everywhere in and he didn’t believe us! We tried to tell him that we killed the roaches instead of letting them crawl everywhere but he said that we were lying! We even asked if we could get a refund but he said he couldn’t do it just because we saw a couple of roaches! It was horrible service!
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酒店回复: Dear Mia,We’re very sorry to hear about your experience with roaches in the room and the service you received from our night staff. This is not the level of service or cleanliness we aim to provide. Your feedback will be shared with our team to address both the pest control and customer service concerns to prevent similar situations in the future.Sincerely,Management Team
4.0分
家庭亲子
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Room was nothing fancy, but felt safe while staying for the night. There were some loud neighbors, and the bathroom was taking in the scent of ********* from another room when we arrived. We kept the bathroom door shut and thankfully, it all resolved itself and smelled like air freshener in the morning.
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酒店回复: Dear Sarah,Thank you for taking the time to share your experience. We’re glad to hear that you felt safe and comfortable during your stay, though we regret the inconvenience caused by other guests. We work hard to maintain a clean, secure, and pleasant environment for everyone, and your feedback will help us continue improving.Sincerely,Management Team
5.0分
情侣出游
Stayed one night on the way to Orlando. Clean and convenient. I liked it because there was no carpet.
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酒店回复: Dear Starlena,Thank you for your feedback! We’re glad to hear that you found your stay clean and convenient, and that you appreciated the flooring in the room. We’re happy you had a comfortable visit and hope to welcome you again soon.Best regards,Management Team
1.0分
商务出差
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They have roaches! The 10/10 ratings are all lies. The rooms are nasty and dirty! Don’t stay here. The one lady at front desk was nice, other than that beware! The roaches fly. I found one in my truck most likely got into my stuff. I will never stay here again!
The blankets on top are filthy don’t you sleep on it. They don’t wash them either. Stay away! It was not worth 150 for 2 nights! A rip off!! I believed the 10/10 ratings most likely came from staff members.
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酒店回复: Hello LAUREEN,Thank you for sharing your feedback. We take cleanliness seriously and your concerns have been noted. We appreciate your mention of our front desk staff member's service. Guest experiences are invaluable for our improvement, and we encourage you to reach out to management directly to discuss your stay in detail. Your input is important to us for future enhancements.
1.0分
商务出差
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Dirty, filthy, filthy blankets, flying roaches. One got in my car most likely was in my stuff. The top blankets are filthy! The flying roaches almost gave me a heart attack.
Not worth 150 for 2 days! Roach motel
The 10/10 reviews all lies. The owner is awful! Very nasty person. Only one lady was nice.
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酒店回复: Hello LAUREEN,We appreciate your feedback and are sorry to hear about your experience during your stay. Cleanliness and guest satisfaction are important to us, and your comments have been noted for improvement. We encourage all our guests to reach out to management directly to discuss any concerns or feedback for future stays. Thank you for taking the time to share your thoughts.
3.0分
商务出差
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Never again
The house keeper was pleasant. Room OK but there is a gas station so close to bldg it is ridiculous & unsafe.
My big complaint is the owner / manager who is rude & obnoxious!
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酒店回复: Hello maureen,Thank you for sharing your feedback. We're glad to hear that you found the housekeeping staff pleasant, as they strive to provide a welcoming experience. We take guest concerns seriously and appreciate your perspective regarding the management. Ensuring a positive environment for our guests is important to us, and your comments will be noted for future consideration. We hope you might consider staying with us again to experience the improvements we aim to make.
1.0分
其他
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I also didn’t like how he accused me of taking towels and then charged me for something I didn’t get for that night stay. Me and my daughter dried off with t shirts!
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酒店回复: Dear Erica,Thank you for bringing this to our attention. While we are glad to hear that you enjoyed parts of your stay, we sincerely regret the experience you had regarding towels and the charges on your account. We want to apologize for both the inconvenience and for any misunderstanding that led to you feeling accused or disrespected. That is not the type of service or hospitality we strive to provide. Please know your comments will be reviewed with our management team to ensure this matter is properly addressed and does not happen again. Your feedback is very important to us, and we truly hope you might consider giving us another opportunity in the future to provide you with a more comfortable and positive experience.Sincerely,Management Team
4.0分
商务出差
Front desk guy chased me down to tell me i cant take any breakfast products out of thr building i had a cup of coffee and 1 piece of bacon..that was ridiculous
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酒店回复: Dear Guest,Thank you for sharing your experience regarding our breakfast policy. We strive to maintain certain standards for the safety and quality of our food services. We appreciate your feedback and will ensure the front desk staff is reminded of our policies and how to communicate them effectively to guests. Your input is valuable in helping us improve our guest experience in the future.
不错的汽车旅馆
好的
The worker that was there the night my friend and I stayed there didn’t treat us right! We had called to changed the room twice because we saw roaches crawling everywhere in and he didn’t believe us! We tried to tell him that we killed the roaches instead of letting them crawl everywhere but he said that we were lying! We even asked if we could get a refund but he said he couldn’t do it just because we saw a couple of roaches! It was horrible service!
Room was nothing fancy, but felt safe while staying for the night. There were some loud neighbors, and the bathroom was taking in the scent of ********* from another room when we arrived. We kept the bathroom door shut and thankfully, it all resolved itself and smelled like air freshener in the morning.
Stayed one night on the way to Orlando. Clean and convenient. I liked it because there was no carpet.
They have roaches! The 10/10 ratings are all lies. The rooms are nasty and dirty! Don’t stay here. The one lady at front desk was nice, other than that beware! The roaches fly. I found one in my truck most likely got into my stuff. I will never stay here again!
The blankets on top are filthy don’t you sleep on it. They don’t wash them either. Stay away! It was not worth 150 for 2 nights! A rip off!! I believed the 10/10 ratings most likely came from staff members.
Dirty, filthy, filthy blankets, flying roaches. One got in my car most likely was in my stuff. The top blankets are filthy! The flying roaches almost gave me a heart attack.
Not worth 150 for 2 days! Roach motel
The 10/10 reviews all lies. The owner is awful! Very nasty person. Only one lady was nice.
Never again
The house keeper was pleasant. Room OK but there is a gas station so close to bldg it is ridiculous & unsafe.
My big complaint is the owner / manager who is rude & obnoxious!
I also didn’t like how he accused me of taking towels and then charged me for something I didn’t get for that night stay. Me and my daughter dried off with t shirts!
Front desk guy chased me down to tell me i cant take any breakfast products out of thr building i had a cup of coffee and 1 piece of bacon..that was ridiculous