酒店回复: Dear Denise,Thank you for your feedback and for recognizing our quick service and breakfast variety. We’re sorry to hear about the dust on the bed and the discomfort it caused during your stay. This is not up to our housekeeping standards, and we will address it immediately to ensure a better experience for future guests. We appreciate you bringing this to our attention.Sincerely,Management Team
1.0分
情侣出游
原文
翻译提供方：Google
这个地方的清洁度值得怀疑，但这是一个安静的过夜场所
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酒店回复: Dear Matilde,Thank you for sharing your experience with us. While we’re glad you found our property to be a quiet place to rest, we sincerely apologize if the cleanliness did not meet your expectations. Your feedback is important, and we will address this with our team to ensure improvements are made. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Management Team
5.0分
家庭亲子
原文
翻译提供方：Google
我喜欢它
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酒店回复: Dear Maria,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you enjoyed and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon!Best Regards,Management Team
3.0分
其他
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The price was good and the Staff were friendly at check in and out. The room was clean except a little mold beginning to grow on the ceiling of the shower. Shower pressure was a bit weak and there was no conditioner in the room. Refrigerator and freezer were cold, bed and pillows were comfortable. Breakfast was good for my husband, but since I am gluten intolerant-it was just “Ok.” My choices were oatmeal, hard boiled egg, apple and yogurt. Only “cold” water available was out of a tap. Breakfast could be improved by providing a gluten free cereal such as rice Chex or Cheerios, Hot Chocolate and tea, more fruit besides apples, some peanut butter and/or Nutella.
There was one other issue, but I’m waiting to see the results before I post anything.
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酒店回复: Dear Karen,Thank you for sharing such detailed feedback. We’re glad to hear you found our staff friendly, the room mostly clean, and the bed comfortable. We appreciate your suggestions regarding gluten-free options and will review them with our team as we aim to accommodate all dietary needs whenever possible. We also apologize for the shower concerns and lack of conditioner, which we will address to improve our guest experience. Thank you again for your thoughtful comments.Sincerely,Management Team
3.0分
其他
Room was in ok condition a bit outdated. Bathroom was big for the handicap room but wasn't cleaned very good.
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酒店回复: Dear Jennifer,Thank you for your feedback. We’re glad you found the room comfortable and spacious, though we regret the cleanliness did not meet expectations. Your comments will be shared with our housekeeping team to ensure closer attention to detail in the future.Sincerely,Management Team
5.0分
其他
Very clean and comfortable place at a very reasonable price. Check-in was quick and seamless. Breakfast it's good also. Will definitely stay again
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酒店回复: Dear Mason,Thank you for your wonderful feedback! We’re thrilled to know you enjoyed a clean, comfortable stay, appreciated the smooth check-in, and liked the breakfast. We look forward to welcoming you again soon.Best regards,Management Team
1.0分
其他
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Don’t stay here.
Just stayed the night. In town for a concert. The furniture was old and worn out. We didn’t trust the floor or the bed coverings. We showered wore our shoes to the bed and climbed in. Large gap so much light was coming through the door. The room smelt stale. The sheets were wrinkled. The microwave had outlets attached to it to plug even more things into it. Once the lights went out, a few roach bugs came to check us out. They were about an inch long. It was after close to midnight once we got to bed and too late to try to move rooms or leave altogether. I told the front desk person and he was apologetic. But recommended us to enjoy breakfast, we declined. I did suggest that they remove the microwaves as they will and do attract bugs like that. I will not stay there nor will I recommend anyone staying there. It’s no wonder why they are cheaper than all the ones next door. I should have spent the extra money and stayed elsewhere. You get what you pay for.
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酒店回复: Dear Paul,We sincerely apologize for the issues you experienced during your stay. The concerns you raised regarding cleanliness, furniture condition, pests, and room amenities are unacceptable and have been shared with our housekeeping and maintenance teams for immediate review. We’re glad our front desk staff attempted to assist, but we regret that your experience fell far short of expectations. Guest comfort and satisfaction are our top priorities, and we appreciate your feedback as we work to make necessary improvements.Sincerely,Management Team
1.0分
其他
Damp room with mouldy air quality - room was a health hazard - Property manager suggest an air freshener may help!!!!!
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酒店回复: Dear Andrew,We sincerely apologize for the condition of your room and the experience you had during your stay. Your concerns about dampness, air quality, and potential health hazards are very serious, and we deeply regret that our response fell short of addressing them appropriately. Please know that your feedback has been shared immediately with our management and maintenance teams to ensure these issues are thoroughly investigated and corrected. We appreciate you bringing this to our attention, as it helps us improve the experience and safety for all our guests.Sincerely,Management Team
1.0分
商务出差
Although outward appearance was clean, the room had an extreme musty smell.
The clerk at check-in was extremely difficult to understand when he spoke.
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酒店回复: Dear Steven,Thank you for bringing these concerns to our attention. While we are glad you found the room clean in appearance, we sincerely apologize for the musty odor you encountered, as well as the communication difficulties you experienced at check-in. This does not reflect the level of comfort and service we strive to provide. Your feedback has been shared with our housekeeping and front desk teams so that improvements can be made. We truly appreciate your comments and hope to have the chance to welcome you back for a more pleasant stay.Sincerely,Management Team
有礼貌且干净
服务非常好，我很快就得到了照顾，早餐种类也很丰富，但是床铺上有灰尘，我连续两晚都喉咙痛。
这个地方的清洁度值得怀疑，但这是一个安静的过夜场所
我喜欢它
The price was good and the Staff were friendly at check in and out. The room was clean except a little mold beginning to grow on the ceiling of the shower. Shower pressure was a bit weak and there was no conditioner in the room. Refrigerator and freezer were cold, bed and pillows were comfortable. Breakfast was good for my husband, but since I am gluten intolerant-it was just “Ok.” My choices were oatmeal, hard boiled egg, apple and yogurt. Only “cold” water available was out of a tap. Breakfast could be improved by providing a gluten free cereal such as rice Chex or Cheerios, Hot Chocolate and tea, more fruit besides apples, some peanut butter and/or Nutella.
There was one other issue, but I’m waiting to see the results before I post anything.
Room was in ok condition a bit outdated. Bathroom was big for the handicap room but wasn't cleaned very good.
Very clean and comfortable place at a very reasonable price. Check-in was quick and seamless. Breakfast it's good also. Will definitely stay again
Don’t stay here.
Just stayed the night. In town for a concert. The furniture was old and worn out. We didn’t trust the floor or the bed coverings. We showered wore our shoes to the bed and climbed in. Large gap so much light was coming through the door. The room smelt stale. The sheets were wrinkled. The microwave had outlets attached to it to plug even more things into it. Once the lights went out, a few roach bugs came to check us out. They were about an inch long. It was after close to midnight once we got to bed and too late to try to move rooms or leave altogether. I told the front desk person and he was apologetic. But recommended us to enjoy breakfast, we declined. I did suggest that they remove the microwaves as they will and do attract bugs like that. I will not stay there nor will I recommend anyone staying there. It’s no wonder why they are cheaper than all the ones next door. I should have spent the extra money and stayed elsewhere. You get what you pay for.
Damp room with mouldy air quality - room was a health hazard - Property manager suggest an air freshener may help!!!!!
Although outward appearance was clean, the room had an extreme musty smell.
The clerk at check-in was extremely difficult to understand when he spoke.