酒店回复: Dear Matilde,Thank you for sharing your experience with us. While we’re glad you found our property to be a quiet place to rest, we sincerely apologize if the cleanliness did not meet your expectations. Your feedback is important, and we will address this with our team to ensure improvements are made. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Management Team

酒店回复: Dear Maria,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you enjoyed and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon!Best Regards,Management Team

酒店回复: Dear Andrew,We sincerely apologize for the condition of your room and the experience you had during your stay. Your concerns about dampness, air quality, and potential health hazards are very serious, and we deeply regret that our response fell short of addressing them appropriately. Please know that your feedback has been shared immediately with our management and maintenance teams to ensure these issues are thoroughly investigated and corrected. We appreciate you bringing this to our attention, as it helps us improve the experience and safety for all our guests.Sincerely,Management Team

酒店回复: Dear Steven,Thank you for bringing these concerns to our attention. While we are glad you found the room clean in appearance, we sincerely apologize for the musty odor you encountered, as well as the communication difficulties you experienced at check-in. This does not reflect the level of comfort and service we strive to provide. Your feedback has been shared with our housekeeping and front desk teams so that improvements can be made. We truly appreciate your comments and hope to have the chance to welcome you back for a more pleasant stay.Sincerely,Management Team

酒店回复: Dear Daniel,Thank you for your feedback. We’re glad you found our staff excellent, though we regret that the area and room did not meet your expectations. We appreciate your comments and will work to improve.Sincerely,Management Team

酒店回复: Dear Cynthia,Thank you for choosing to stay with us and for taking the time to share your experience. We’re pleased to hear that you found the room clean and nice, and that our staff made you feel welcome. Your comfort is important to us, and it’s great to know you'd consider returning. We do, however, sincerely apologize for the issues you encountered. We regret the odor in the room, the spotty WiFi, the beeping smoke detector, and the fact that the Jacuzzi tub wasn’t working. Additionally, we apologize for the inconvenience you experienced when trying to obtain your receipt at checkout. That should have been handled more smoothly, and we will follow up with our front desk team to ensure better service going forward.Best Regards,Management Team

酒店回复: Dear Tiffany,Thank you for taking the time to share your experience. While we’re pleased to hear that you found the property itself to be pleasant, we are truly sorry and concerned about the cleanliness issues you encountered during your stay. Your comments regarding the condition of the linens and bedding are deeply troubling and fall far below our standards. We are especially alarmed to hear about the presence of a spider in your bedding—this is absolutely unacceptable, and we sincerely apologize for the discomfort and frustration it caused.Sincerely,Management Team

酒店回复: Dear Christine,We’re truly sorry to hear about the disturbance you experienced during your stay. Your comfort, safety, and rest are very important to us, and we regret that this incident disrupted your night. Our team takes situations like this seriously, and we are reviewing the circumstances to ensure appropriate steps are taken to prevent similar issues in the future.Sincerely,Management Team