酒店回复: Hello linda,Nous apprécions votre retour et regrettons d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes. Vos commentaires concernant la propreté et l'entretien des chambres seront partagés avec l'équipe concernée pour garantir que les normes soient respectées. Nous espérons que vous trouverez une expérience plus satisfaisante lors de votre prochaine visite ailleurs.
3.0分
情侣出游
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the staff are amazing and my stay last year was PHENOMENAL, so i booked again this year. everything was awesome spare our bed, it was broken and at an angle, so the bed hurt us no matter what we did.
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酒店回复: Hello Spence, Thank you for sharing your experience. We're thrilled to hear that you enjoyed our staff and had a phenomenal stay last year. Your feedback regarding the bed will be shared with our management team to ensure that we address such issues promptly. We appreciate your loyalty and hope to welcome you back for another stay where you can enjoy everything to the fullest.
5.0分
情侣出游
Rooms are comfortable and clean. It’s decent place to stay if your passing through Pocomoke and need to rest for the night.
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酒店回复: Hello Michelle,Thank you for your feedback! We're glad to hear you found the rooms comfortable and clean during your stay. It’s always great to know our accommodations meet the needs of travelers passing through Pocomoke. We appreciate your insights and hope you have a pleasant journey ahead.
3.0分
其他
Nothing to write home about
Need ice machines closer to rooms and not just in the lobby. Room was too hot. The hotel was like a hotel in the 70's.
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酒店回复: Hello Carol,Thank you for sharing your feedback regarding your stay. We appreciate your suggestions about ice machine locations and will certainly take these into account as we continually strive to enhance our guest experience. Your comments about room temperature and hotel ambiance are also valuable, and we will share your thoughts with the management team for future improvements. We hope you enjoyed the rest of your stay and that you consider visiting us again in the future.
1.0分
其他
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Poor all the way around. Pulled up to the location and decided not to check in. It felt completely unsafe and dirty. I had my daughter so I didn’t want to take any chances. I lost my money since there were no refunds, but better safe than sorry! Never again….
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酒店回复: Hello Denise,Thank you for sharing your feedback regarding your experience. We understand that feeling safe and comfortable is a top priority for our guests, and we are sorry to hear that your visit did not meet your expectations. Your concerns about safety and cleanliness are noted, as we value all guest insights. We hope you find accommodations that suit your needs better in the future.
1.0分
家庭亲子
We went through 4 rooms and all smelled like some level of mold - morning can’t come fast enough
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酒店回复: Hello Eitan,Thank you for sharing your feedback regarding your recent stay. We take all guest comments seriously and will pass on your concerns about the room conditions to our management team for review. We appreciate you bringing this to our attention, as we strive to maintain a high standard for our accommodations. Your experience is important to us, and we hope future stays meet your expectations.
1.0分
其他
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Bad experience
It was a terrible experience for us. The bathroom was moldy and had a very strong, unpleasant smell. This place clearly needs a full renovation and proper cleaning.
It’s unacceptable to charge people money while offering such poor conditions. They post nice pictures on the booking site, but the reality is completely different—and much worse.
I would never recommend this place to anyone.
We forgot to take a picture. We couldn’t stand there even 1 min. We just walked in and out .
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酒店回复: Hello Munkhtsetseg, Thank you for sharing your experience. We appreciate your feedback regarding the condition of the bathroom and the concerns you raised. It's essential for us to hear from guests about their stay, as this helps us identify areas for improvement. Your comments will be taken into consideration as we continually strive to enhance our guest experience in the future. We hope you will give us another chance when you are in the area again.
1.0分
家庭亲子
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Nothing at all like the pictures. The refrigerator is disgusting and rusted inside, the microwave is old and very stained , the bathtub is stained and the fixtures are corroded and rusty!!!! Ants in the bed . 0/10 Do not recommend!!!!!
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酒店回复: Hello Sherry, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
4.0分
其他
It was good be nice if had Roku tv in the room I was in instead of having to login my phone to watch tv
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酒店回复: Hello Priscilla,Thank you for your feedback about the TV options in your room. We understand the convenience of having streaming services readily available and will pass your suggestion along to our management team for consideration in future upgrades. Guest input is invaluable in enhancing our offerings, and we appreciate you sharing your experience with us. We hope to welcome you back for an even better stay next time.
2.0分
其他
Not for me
The staff were all very nice but unfortunately the property is really in need of a serious renovation!
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酒店回复: Dear Guest,Thank you for your feedback regarding your recent stay with us. We appreciate your compliments on our staff, as they strive to provide excellent service. We continuously evaluate our property and your insights will help guide future improvements. We hope to have the opportunity to welcome you back in the future.
我从未见过如此平庸的房间。没什么好说的。我拍了照片。浴室从未打扫过，墙上的油漆剥落，到处都是锈迹。
the staff are amazing and my stay last year was PHENOMENAL, so i booked again this year. everything was awesome spare our bed, it was broken and at an angle, so the bed hurt us no matter what we did.
Rooms are comfortable and clean. It’s decent place to stay if your passing through Pocomoke and need to rest for the night.
Nothing to write home about
Need ice machines closer to rooms and not just in the lobby. Room was too hot. The hotel was like a hotel in the 70's.
Poor all the way around. Pulled up to the location and decided not to check in. It felt completely unsafe and dirty. I had my daughter so I didn’t want to take any chances. I lost my money since there were no refunds, but better safe than sorry! Never again….
We went through 4 rooms and all smelled like some level of mold - morning can’t come fast enough
Bad experience
It was a terrible experience for us. The bathroom was moldy and had a very strong, unpleasant smell. This place clearly needs a full renovation and proper cleaning.
It’s unacceptable to charge people money while offering such poor conditions. They post nice pictures on the booking site, but the reality is completely different—and much worse.
I would never recommend this place to anyone.
We forgot to take a picture. We couldn’t stand there even 1 min. We just walked in and out .
Nothing at all like the pictures. The refrigerator is disgusting and rusted inside, the microwave is old and very stained , the bathtub is stained and the fixtures are corroded and rusty!!!! Ants in the bed . 0/10 Do not recommend!!!!!
It was good be nice if had Roku tv in the room I was in instead of having to login my phone to watch tv
Not for me
The staff were all very nice but unfortunately the property is really in need of a serious renovation!