酒店回复: Dear Sharmaine, We sincerely apologize for the maintenance and cleanliness concerns you encountered. This is not the experience we strive to provide, and we will address these issues with our team to ensure necessary improvements. Guest comfort and satisfaction are our priorities, and we regret falling short during your stay. Your comments are valuable in helping us improve, and we appreciate the opportunity to do better. We hope to provide a much better stay next time. Sincerely,Hotel Management
酒店回复: Dear Roman, Thank you for your feedback! We're delighted that you enjoyed our convenient location near great dining options and that our staff, especially Jenifer and our manager, made a positive impression. We appreciate your comments regarding the furniture and will take them into consideration as we work on improvements. Providing excellent service is our priority, and we’re glad it stood out during your stay. We look forward to welcoming you back to Extended Stay America for another comfortable visit. Sincerely,Hotel Management
3.0分
其他
原文
翻译提供方：Google
部分员工的客户服务很棒。房间需要细心呵护。噪音很大。清洁工作需要改进。浴室里有蟑螂和烟味。
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酒店回复: Dear Isis, Thank you for your feedback. We appreciate your kind words about our customer service and are pleased to know that some of our team members made a positive impact. We apologize for the issues you experienced with noise, cleanliness, and odors. These concerns are being addressed with our housekeeping and maintenance teams to ensure improvements. We are committed to providing a better experience moving forward. We look forward to welcoming you back.Sincerely,Hotel Management
5.0分
家庭亲子
原文
翻译提供方：Google
一切都很棒
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酒店回复: Dear Akmal, Thank you for your positive feedback! We are delighted to hear that you had a great experience during your stay with us at Extended Stay America. Our team works hard to provide excellent service and a comfortable environment for all our guests. We look forward to welcoming you back for another enjoyable stay. Sincerely,Hotel Management
5.0分
其他
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This property needs a serious makeover. The furniture is very old, with some moisture issues. I had to remove 2 dead roaches near the entry area. The carpet has not been cleaned in a long while and really needs to be replaced. My refrigerator is quite old with signs of mildew. As a former Federal Government Building Inspector, I would close this place down and do a remodel ASAP. It also still smells of cigarette smoke. I was going to stay for 2 nights, but I've decided not to. Sorry for the lengthy report.
R. K. Lanier - Room 313
3.0分
其他
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I got there more than an hour after checking time and my room wasn't ready. The front lobby look like a prison with all the barriers and plexiglass. They also charge $100 security fee which most hotels don't. The room is okay but a little dirty, and not in the best of shape but pretty good.
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酒店回复: Dear Theodore,Thank you for sharing your feedback. We understand how delays at arrival and the appearance of our front desk area can impact your first impression, and we regret that this affected your stay. While certain security measures and deposit policies are in place to ensure guest safety and property care, we recognize the importance of balancing these with comfort and presentation. Your comments on cleanliness and upkeep will be addressed with our team. We hope you’ll consider giving us another opportunity to provide a smoother and more welcoming experience in the future.Sincerely,Hotel Management
1.0分
其他
They have literal cockroaches everywhere. This place is disgusting and needs to be shutdown
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酒店回复: Dear Syreeta, We are genuinely sorry for the unacceptable experience you had during your stay. The concerns you shared regarding cleanliness and pests fall far below the standards we aim to uphold, and we sincerely apologize for the distress this caused. Your feedback is invaluable and is being reviewed carefully as we take steps to address these issues and enhance our procedures. We hope you might consider giving us another opportunity in the future to provide a cleaner, safer, and more comfortable stay that better reflects the quality we strive to deliver.Sincerely,Hotel Management
1.0分
其他
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Checked into the hotel and immediately upon walking into the room there was a strong stench of urine in the room. There were multiple stains on the sheets. Immediately left the hotel and would not recommend.
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酒店回复: Dear Justin, We sincerely apologize for the unacceptable condition of your room, including the strong odor and stained sheets. This is far below the standards we hold ourselves to, and we understand how disappointing and unpleasant this must have been. Your feedback has been immediately shared with our housekeeping team for thorough review and corrective action. We truly regret that your stay was cut short and that we did not meet your expectations. Your comments are valuable in helping us improve, and we hope to earn the opportunity to serve you better. Sincerely,Hotel Management
1.0分
商务出差
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This establishment was in such a run down condition that requested to see the room before check in. The rooms are out dated, dirty carpets, beds just about in the floor. I would sleep in my vehicle before staying at this hotel. It was worse than a motel. You’re wasting your money if you book here.
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酒店回复: Dear Cheryl, We’re truly sorry to hear that your experience did not meet expectations. We understand your concerns regarding the condition of the room and sincerely apologize for any discomfort caused. Maintaining clean, comfortable accommodations is a priority, and your comments have been shared with our team for immediate review and improvement. While this experience was not reflective of the standards we aim to provide, we appreciate you bringing it to our attention. Your feedback helps us do better, and we hope you’ll consider giving us another chance in the future. Sincerely,Hotel Management
1.0分
家庭亲子
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I stayed there from the 6th to the 8th, but I wanted to make sure I took the time to let anyone know what a dismal experience we had. My father worked at extended stay when I was a teenager. That's how I was introduced. Funny, that's how we met Beyoncé the first time. I have stayed at extended stay across the country since then. Always been an amazing experience. I was in town to see Beyoncé which is the ONLY reason I suffered through this horrible experience and didn't change hotels. The smell was musty and moldy and stale like old fast food. It was dirty and the ONLY thing in the room was an ice tray. The "breakfast" bar was subpar and the staff was unbelievably rude. There was a Caribbean lady there that was pretty nice and helpful. She was the only one though. Like I'm sorry you didn't get tickets, but that's not my fault. I made two separate reservations so I had to check in twice. And I was refunded then charged a security deposit again. What sense does that make? I will never stay here again. 0 out of 10 stars would not recommend. The grounds and lobby are clean and well kept though
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酒店回复: Dear Kristen, We sincerely apologize for the discomfort and service issues you encountered during your stay. Your feedback regarding the room condition, odors, lack of amenities, and inconsistent service is deeply concerning and has been shared with our team for immediate attention. We’re especially sorry this impacted what should have been a memorable trip. While we’re glad to hear one of our staff members was helpful, we regret the overall experience did not reflect our usual standards. Your input is valuable, and we hope to welcome you back under improved conditions.Sincerely,Hotel Management
过时且肮脏 不要浪费你的钱
有一部电梯坏了。前台告诉我电梯故障是正常的！房间很脏，厨房和浴室地板上有烟熏痕迹。电灯开关很脏，地面上满是泥土。绝对没有一次或一次进行过 Covid 卫生处理。灯光极差（旧），内部阴暗压抑。冰箱门坏了，厨房严重损坏。不要浪费你的钱！
酒店附近有很多美食场所，例如 Outback、TGIF、Longhorn 和 Applebee's。工作人员非常友好，尤其是 Jenifer 和经理。家具不是最好看的，但服务和位置都很棒。
部分员工的客户服务很棒。房间需要细心呵护。噪音很大。清洁工作需要改进。浴室里有蟑螂和烟味。
一切都很棒
This property needs a serious makeover. The furniture is very old, with some moisture issues. I had to remove 2 dead roaches near the entry area. The carpet has not been cleaned in a long while and really needs to be replaced. My refrigerator is quite old with signs of mildew. As a former Federal Government Building Inspector, I would close this place down and do a remodel ASAP. It also still smells of cigarette smoke. I was going to stay for 2 nights, but I've decided not to. Sorry for the lengthy report.
R. K. Lanier - Room 313
I got there more than an hour after checking time and my room wasn't ready. The front lobby look like a prison with all the barriers and plexiglass. They also charge $100 security fee which most hotels don't. The room is okay but a little dirty, and not in the best of shape but pretty good.
They have literal cockroaches everywhere. This place is disgusting and needs to be shutdown
Checked into the hotel and immediately upon walking into the room there was a strong stench of urine in the room. There were multiple stains on the sheets. Immediately left the hotel and would not recommend.
This establishment was in such a run down condition that requested to see the room before check in. The rooms are out dated, dirty carpets, beds just about in the floor. I would sleep in my vehicle before staying at this hotel. It was worse than a motel. You’re wasting your money if you book here.
I stayed there from the 6th to the 8th, but I wanted to make sure I took the time to let anyone know what a dismal experience we had. My father worked at extended stay when I was a teenager. That's how I was introduced. Funny, that's how we met Beyoncé the first time. I have stayed at extended stay across the country since then. Always been an amazing experience. I was in town to see Beyoncé which is the ONLY reason I suffered through this horrible experience and didn't change hotels. The smell was musty and moldy and stale like old fast food. It was dirty and the ONLY thing in the room was an ice tray. The "breakfast" bar was subpar and the staff was unbelievably rude. There was a Caribbean lady there that was pretty nice and helpful. She was the only one though. Like I'm sorry you didn't get tickets, but that's not my fault. I made two separate reservations so I had to check in twice. And I was refunded then charged a security deposit again. What sense does that make? I will never stay here again. 0 out of 10 stars would not recommend. The grounds and lobby are clean and well kept though