酒店回复: Thank you for your kind 8/10 rating and for sharing your experience with us. We’re glad to hear that our attentive staff and the variety offered at breakfast made a positive impression during your stay.We also appreciate your helpful note regarding the bathroom cleanliness. Your feedback is important, and we will address this with our housekeeping team to ensure every detail meets the high standards our guests deserve.We hope to have the pleasure of welcoming you back for an even smoother and more enjoyable stay.
4.0分
其他
原文
翻译提供方：Google
还不错
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酒店回复: Thank you for the great rating. We hope to welcome you back again for an even more enjoyable experience!
3.0分
其他
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We were disappointed in this hotel. It was rated 8 and was nowhere near that. The area had garbage, piles of dirty towels. The shower was barely lukewarm. The nightlight next to the bed did not work.
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酒店回复: Thank you for sharing your feedback with us. I’m truly sorry to hear that your stay did not meet expectations, especially regarding the cleanliness of the surrounding area, the lukewarm shower, and the non-working nightlight. This is far from the experience we aim to provide, and I sincerely apologize for the inconvenience you encountered.Please know that we are addressing these concerns with our housekeeping and maintenance teams to ensure they are resolved promptly. Your comments help us identify where immediate improvements are needed.We appreciate you giving us the opportunity to learn from this, and we hope you will consider staying with us again so we can provide the comfortable and reliable experience you deserve.
3.0分
其他
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Eat at their restaurant. Excellent. Wished they served their breakfast. Expecting a buffet with hot foods like eggs,bacon, sauage, pancakes, etc. Got microwave jimmy dean biscuits, packaged oatmeal, fruit. Choose because they advertised as hot buffet breakfast. Technically they fit but just barely. So disappointed especially after eating in their excellent restaurant the night before.
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酒店回复: Thank you for sharing your feedback. We’re glad you enjoyed dining at our restaurant, but we’re sorry the breakfast did not meet your expectations. Your comments have been passed to our management team to help us improve and provide a much better experience.We hope you’ll consider staying with us again so we can make your next visit more enjoyable.
1.0分
情侣出游
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I tried to cancel this reservation over a year ago when our plans changed. The only hotel chain we have ever booked with which denied a refund with that much notice. Speaks very poorly of Wyndham and this property’s management in particular.
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酒店回复: Thank you for taking the time to share your experience. I’m very sorry to hear about the frustration surrounding your cancellation request. I understand how disappointing it must feel to plan well in advance, only to face difficulties with a refund—and I sincerely apologize for the inconvenience this caused.While some reservations are tied to the specific terms and conditions selected at booking, your feedback is important, and I will ensure it is shared with the appropriate team so we can continue improving how such situations are communicated and handled.We truly appreciate you bringing this to our attention, and I hope we may have the opportunity in the future to provide you with a smoother and more positive experience.
5.0分
商务出差
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The rooms were spotless and the breakfast was the best ever! But the customer service and hospitality was top notch! Thanks and I will be back again and tell all my friends.
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酒店回复: Thank you for your fantastic 10/10 rating and for sharing such wonderful feedback! We’re thrilled to hear that you found the rooms spotless, enjoyed our breakfast, and experienced top-notch customer service. Your kind words are a great encouragement to our entire team.We look forward to welcoming you back soon and are excited to provide another exceptional stay for you and your friends.
这家酒店交通便利，从高速公路下来很容易就找到了。
我的房间非常干净，床单被罩也很整洁，枕头更是舒服得让人想一直睡下去。
早餐选择够多，能让你吃饱喝足再出发。
我下次还会选择住在这里。
房间很干净，床也很舒服。每张床都配有三件不错的枕头，淋浴水压很足，水也够热。没有虫子。
优点：水压很大，淋浴很舒服。没有臭虫。空调效果好，提前就开好了。价格也很合理。
缺点：Wi-Fi比拨号上网还慢。早餐简直是开玩笑。
我们把这里当作去奥兰多的中转站。感觉有点阴森森的，也不太干净，但作为中转站还可以接受。
员工非常热情周到，早餐种类也很丰富。只是浴室的清洁方面可以再细致一些。
还不错
We were disappointed in this hotel. It was rated 8 and was nowhere near that. The area had garbage, piles of dirty towels. The shower was barely lukewarm. The nightlight next to the bed did not work.
Eat at their restaurant. Excellent. Wished they served their breakfast. Expecting a buffet with hot foods like eggs,bacon, sauage, pancakes, etc. Got microwave jimmy dean biscuits, packaged oatmeal, fruit. Choose because they advertised as hot buffet breakfast. Technically they fit but just barely. So disappointed especially after eating in their excellent restaurant the night before.
I tried to cancel this reservation over a year ago when our plans changed. The only hotel chain we have ever booked with which denied a refund with that much notice. Speaks very poorly of Wyndham and this property’s management in particular.
The rooms were spotless and the breakfast was the best ever! But the customer service and hospitality was top notch! Thanks and I will be back again and tell all my friends.