酒店回复: Dear Maria,Thank you for sharing your feedback. We are glad you stayed with us and appreciate your comments about the musty smell in the room. A fresh and comfortable environment is important, and your observation helps us focus on improvements needed to enhance the guest experience. We will review this with our team to ensure steps are taken. We hope to welcome you again for a stay that feels fresher and more comfortable.Sincerely, Hotel Manager

酒店回复: Dear Guest,Thanks for your comments. We regret that we couldn't completely satisfy you because you notice some sort of strange smell in the rooms you booked. We take real pride in our hotel, and we apologize if we let you down in anyway. We want you to have the best possible experience here, and we're working toward the company wallet satisfaction of all guests. Sincerely, Hotel Manager

酒店回复: Dear Saul,We are sorry your stay did not meet expectations. We are reviewing room readiness, cleanliness, and service tone to ensure better consistency. Our team is reinforcing checks and coaching staff for a smoother experience. During any stay our front desk can assist with a room move or quick fix. We hope to earn your recommendation in the future.Sincerely, Hotel Manager

酒店回复: Dear jose,Thank you for your wonderful feedback. We are excited that your time with us was so amazing!Our team endeavors to go above and beyond to ensure a great experience for our guests. We look forward to hosting you again soon for another fantastic experience.Sincerely, Hotel Manager

酒店回复: Dear Guest,Thank you for your review! We appreciate your feedback and are glad to hear your stay was okay. We’re always striving to enhance our services and hope to exceed your expectations during your next visit.Sincerely, Hotel Manager

酒店回复: Dear Marcet,Thank you for sharing your experience. We are glad to know you liked the room and its location, which added comfort to your stay. We have noted your comments regarding the open space and the refrigerator not cooling properly. Our team will review these points with maintenance as we continue enhancing room setup and reliability. We remain committed to providing an even more comfortable and well arranged stay on your next visit.Sincerely, Hotel Manager

酒店回复: Dear Carol,Thank you for sharing your experience. We are pleased to hear that the room was clean, the beds were comfortable, and the staff was pleasant. We regret the inconvenience caused by the musty smell and the breakfast items being empty during your visits. Your comments have been noted and will be addressed with our housekeeping and breakfast teams to strengthen preparation and consistency. We remain committed to improving comfort and ensuring a more reliable experience during future stays.Sincerely, Hotel Manager

酒店回复: Dear Guest,Thank you for sharing your kind words. We are delighted to know that the clean room encouraged you to return for another stay on November twelve. It is wonderful to hear that you are already planning to visit again around Thanksgiving. Our team is committed to providing a welcoming and well maintained environment, and your continued trust means a lot to us. We look forward to welcoming you back for another comfortable and enjoyable stay.Sincerely, Hotel Manager

酒店回复: Dear Carl,Thank you for sharing your experience. We are glad to know that the clean room, ample parking, and wonderful staff made your stay comfortable. We appreciate your comment about the bed and will review this with our team to enhance guest comfort. Our goal is to provide a relaxing and well cared for environment, and your feedback helps us continue improving. We look forward to welcoming you again for an even more pleasant stay.Sincerely, Hotel Manager