酒店回复: Dear Maria,Thank you for sharing your feedback. We are glad you stayed with us and appreciate your comments about the musty smell in the room. A fresh and comfortable environment is important, and your observation helps us focus on improvements needed to enhance the guest experience. We will review this with our team to ensure steps are taken. We hope to welcome you again for a stay that feels fresher and more comfortable.Sincerely, Hotel Manager
2.0分
其他
原文
翻译提供方：Google
房间里有股难闻的气味。
展开
酒店回复: Dear Guest,Thanks for your comments. We regret that we couldn't completely satisfy you because you notice some sort of strange smell in the rooms you booked. We take real pride in our hotel, and we apologize if we let you down in anyway. We want you to have the best possible experience here, and we're working toward the company wallet satisfaction of all guests. Sincerely, Hotel Manager
1.0分
家庭亲子
原文
翻译提供方：Google
我不推荐它
展开
酒店回复: Dear Saul,We are sorry your stay did not meet expectations. We are reviewing room readiness, cleanliness, and service tone to ensure better consistency. Our team is reinforcing checks and coaching staff for a smoother experience. During any stay our front desk can assist with a room move or quick fix. We hope to earn your recommendation in the future.Sincerely, Hotel Manager
5.0分
家庭亲子
原文
翻译提供方：Google
伟大的
展开
酒店回复: Dear jose,Thank you for your wonderful feedback. We are excited that your time with us was so amazing!Our team endeavors to go above and beyond to ensure a great experience for our guests. We look forward to hosting you again soon for another fantastic experience.Sincerely, Hotel Manager
4.0分
其他
原文
翻译提供方：Google
还好
展开
酒店回复: Dear Guest,Thank you for your review! We appreciate your feedback and are glad to hear your stay was okay. We’re always striving to enhance our services and hope to exceed your expectations during your next visit.Sincerely, Hotel Manager
5.0分
商务出差
原文
翻译提供方：Google
很好的服务
1.0分
其他
the room smell bad. it seemed they allowed guest smoked in the room. AC is old and making noisy.
展开
酒店回复: Dear Guest,We regret the inconvenience caused during your stay. Your comments regarding the room odor, air conditioning, and potential smoking have been noted and shared with our housekeeping and maintenance teams for immediate action. We are taking steps to ensure rooms remain fresh, comfortable, and well-maintained for every guest.Sincerely, Hotel Manager
4.0分
其他
展开
I checked in during a shift change. It took longer than usual to check in because the machine stopped working and the lady who left didn’t even bother to help the new front desk attendant with the machine. Other than that I have no issues with the hotel. It was a clean comfy room and my wife liked the hotel as well.
展开
酒店回复: Dear David,Thank you for your feedback. We are glad to know that you and your wife enjoyed a clean and comfortable room, which made your stay pleasant overall. At the same time, we acknowledge the delay you experienced during check-in and the lack of support at shift change. Your observation is important, and our team will be addressing this to ensure smoother transitions and better guest service. We appreciate your comments and look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager
4.0分
商务出差
I'd do back
Clean comfortable, fairly quiet. It could use some work on the soundproofing. Lady at front desk was a sweetheart.
展开
酒店回复: Dear James,Thank you for your feedback! We are glad to hear that you enjoyed the clean, comfortable, and fairly quiet environment, along with the warm service from our front desk team member. We also appreciate your note about soundproofing and will keep it in mind for improvements. Your feedback helps us enhance the guest experience, and we look forward to welcoming you back for another pleasant stay.Sincerely, Hotel Manager
3.0分
其他
展开
Hold your nose and you’ll be good.
The staff was very friendly. The room appeared to be clean, but the smell of mildew knocked you in the face as soon as you opened the door. The carpet felt damp. The ceiling looked like it was either damp or like it had smoke damage what was poorly wiped off.
展开
酒店回复: Dear Margo,We are pleased to hear that our staff made you feel welcome and that the room appeared clean. We also value your observations regarding the smell, carpet, and ceiling condition, which will be reviewed with our team for corrective attention. Guest comfort is very important to us, and feedback like yours helps guide meaningful improvements. We appreciate your visit and the opportunity to learn from your stay.Sincerely, Hotel Manager
还好。就是房间里有一股很重的霉味，呼吸起来很不舒服。
房间里有股难闻的气味。
我不推荐它
伟大的
还好
很好的服务
the room smell bad. it seemed they allowed guest smoked in the room. AC is old and making noisy.
I checked in during a shift change. It took longer than usual to check in because the machine stopped working and the lady who left didn’t even bother to help the new front desk attendant with the machine. Other than that I have no issues with the hotel. It was a clean comfy room and my wife liked the hotel as well.
I'd do back
Clean comfortable, fairly quiet. It could use some work on the soundproofing. Lady at front desk was a sweetheart.
Hold your nose and you’ll be good.
The staff was very friendly. The room appeared to be clean, but the smell of mildew knocked you in the face as soon as you opened the door. The carpet felt damp. The ceiling looked like it was either damp or like it had smoke damage what was poorly wiped off.