Toilet seat was nearly falling off. TV operation was complicated and had no instructions. Desk clerk offered to assist but after long travels we didn’t bother.
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酒店回复: Dear Bradford,Thank you for your feedback. I’m sorry to hear about the issues you encountered with the toilet seat and the TV operation. Your experience is important to us, and we appreciate you bringing this to our attention. We will work on improving our service and ensuring clearer instructions are available for future guests.
4.0分
其他
Only one bath towel in the bathroom. We both used the same towel. Too tired to go get another. The bed was o.k.
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酒店回复: Dear Mary,Thank you for your feedback. We're sorry to hear that you only had one bath towel during your stay. We understand how important it is to have adequate amenities. Your comments will help us improve the experience for future guests. We appreciate you taking the time to share your thoughts.
1.0分
家庭亲子
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The bathroom had mold growing on the bathroom wall the nightstand had roaches the Chair was filthy the desk chair nothing left to it the mattress on the bed was sunken in where people lay
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酒店回复: Dear Ricky,Thank you for sharing your concerns. We sincerely apologize for the cleanliness issues you encountered during your stay. This feedback is important, and we will address these matters with our team to ensure improvements are made. Your comfort and satisfaction are valued.
1.0分
家庭亲子
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This hotel reeks of mold. I have stayed at LaQuinta's before and never had this issue. The minute we walked in it smelled, but when we got to our room the smell of mold was awful. We both left sick. I will be reporting to the BBB and also health department.
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酒店回复: Dear Leonard,Thank you for sharing your experience. We're truly sorry to hear about the unpleasant odor and your discomfort during your stay. Your feedback is important to us, and we will address this issue with the appropriate team to ensure a better experience for our guests in the future. We appreciate you bringing this to our attention.
5.0分
朋友出游
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Our 2 night stay was great. 4 senior ladies travel for fun. We were overwhelme by the history and nature's beauty and wild life. We loved Marshall and Jefferson, TX.
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酒店回复: Dear Ethel,It’s wonderful to hear that you had a great stay and enjoyed the beauty and history of Marshall and Jefferson. Thank you for sharing your experience, and we hope to welcome you back for more adventures in the future!
4.0分
家庭亲子
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Overall it’s not a fancy hotel. It’s older but for one night to get moving it’s good place to stop. Breakfast needs to go to 10 though. We missed it by seconds. It needs a lot of upgrades. Toilets are low baths need caulking.
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酒店回复: Dear Genevieve,Thank you for your feedback. We're glad to hear that you found the hotel suitable for your needs during your stay. We appreciate your suggestions regarding the breakfast hours and the upgrades needed, as they help us improve our services. Your insights are valued, and we will make sure they are shared with the team for consideration.
3.0分
其他
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The staff was friendly but the room smelled, looked like mold on the ceiling, stingy on towels and washcloths, and door had to be pulled with your body weight to open.
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酒店回复: Dear Becky,Thank you for sharing your feedback. It's great to hear that you found the staff friendly. However, we're sorry to learn about the issues you experienced with the room, including the odor, the appearance of mold, and the insufficient towels and washcloths. We also understand that having difficulty with the door is concerning. Your comments will be addressed with the appropriate team to ensure improvements are made. We appreciate your insights and hope to provide a better experience in the future.
1.0分
家庭亲子
This place was not clean at all smelled like smoke and we got bit during the night. I give it a zero out of 10
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酒店回复: Dear Amanda,Thank you for sharing your feedback. We're truly sorry to hear about your experience with cleanliness and discomfort during your stay. Your concerns are important to us, and we will address these issues with our team to ensure better conditions for our guests in the future.
4.0分
情侣出游
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Fairly standard as far as La Quinta’s go. Check-in was easy and painless. The halls and elevator could be kept up a little better but for the price it was more than acceptable.
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酒店回复: Dear Guest,We're glad to hear that your check-in experience was smooth and that you found the value of your stay to be acceptable. Appreciate your feedback regarding the upkeep of the halls and elevator, and we’ll work on addressing these areas to improve the overall experience. We look forward to welcoming you back in the future!
2.0分
家庭亲子
I love the indoor pool areas and the staff but the hotel is all around noisy it seems as if someone on the floor above us is just stomping on the floor
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酒店回复: Hi Terence,Thank you for your feedback! We're so glad to hear you enjoyed the indoor pool and the staff. However, we apologise for the noise disturbance you experienced from the floor above. We understand how disruptive that can be, and we will look into ways to address noise levels to ensure a more peaceful stay for all guests. Hope to offer a more comfortable experience next time.
Toilet seat was nearly falling off. TV operation was complicated and had no instructions. Desk clerk offered to assist but after long travels we didn’t bother.
Only one bath towel in the bathroom. We both used the same towel. Too tired to go get another. The bed was o.k.
The bathroom had mold growing on the bathroom wall the nightstand had roaches the Chair was filthy the desk chair nothing left to it the mattress on the bed was sunken in where people lay
This hotel reeks of mold. I have stayed at LaQuinta's before and never had this issue. The minute we walked in it smelled, but when we got to our room the smell of mold was awful. We both left sick. I will be reporting to the BBB and also health department.
Our 2 night stay was great. 4 senior ladies travel for fun. We were overwhelme by the history and nature's beauty and wild life. We loved Marshall and Jefferson, TX.
Overall it’s not a fancy hotel. It’s older but for one night to get moving it’s good place to stop. Breakfast needs to go to 10 though. We missed it by seconds. It needs a lot of upgrades. Toilets are low baths need caulking.
The staff was friendly but the room smelled, looked like mold on the ceiling, stingy on towels and washcloths, and door had to be pulled with your body weight to open.
This place was not clean at all smelled like smoke and we got bit during the night. I give it a zero out of 10
Fairly standard as far as La Quinta’s go. Check-in was easy and painless. The halls and elevator could be kept up a little better but for the price it was more than acceptable.
I love the indoor pool areas and the staff but the hotel is all around noisy it seems as if someone on the floor above us is just stomping on the floor