酒店回复: Mignon, Thank you for choosing Extended Stay America and for sharing your experience! We are thrilled to hear that our front desk staff provided great and accommodating service, ensuring a smooth last-minute booking for you. It’s wonderful to know that our convenient location made your visit to the Truist Center and nearby restaurants even more enjoyable. We truly appreciate your kind words and hope to welcome you again for another fantastic stay in the future!Sincerely,Hotel Management

酒店回复: Dear Monica, Thank you for staying with us and for taking the time to share your experience. We’re glad to hear that you found the room clean and appreciated our convenient location near Truist Park. However, we’re sorry to learn that the limited breakfast options and amenities impacted your stay. We understand how frustrating it can be when expectations don’t align with the experience, and we’re reviewing how we communicate our offerings more clearly during the booking process. Your feedback is truly valuable; it helps us improve and better serve future travelers. We hope you’ll consider giving us another opportunity to provide a more comfortable and complete stay.Sincerely, Hotel Management

酒店回复: Dear Vanessa, Thank you for the feedback regarding your stay in our hotel. We truly regret to learn about your disappointing experience. Your feedback is of the utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management

酒店回复: Dear Hermelinda, We are sorry for the discomfort caused by the front desk team's unavailability during an hour of need. We will discuss this with our staff so that this lapse in service is not repeated. This will assist us in enhancing our service and guest experience. We assure you we are working hard to improve. We would be honored to have you stay with us again.Sincerely,Hotel Management

酒店回复: Dear Gary, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

酒店回复: Dear Dian, Thank you for your feedback. We appreciate you taking the time to share your experience. If there were any specific areas where we could have improved, please don't hesitate to let us know. Your insights are valuable in helping us enhance our services and ensure a more satisfying stay for all our guests. We hope to have the opportunity to welcome you back in the future and provide a better experience.Sincerely,Hotel Management

酒店回复: Dear Guest, Thank you for your wonderful review and for taking the time to share your experience at Extended Stay America. We’re delighted to know that our courteous, helpful, and informative staff made your stay enjoyable. It’s equally rewarding to hear that you found our rooms spacious and clean, as we take great pride in maintaining a comfortable and welcoming environment for all our guests. Your appreciation means a lot to our entire team and motivates us to continue delivering exceptional service. We’re grateful for your kind words and look forward to welcoming you back soon for another pleasant stay.Sincerely,Hotel Management

酒店回复: Dear MaKayla, We regret to hear that the property did not meet your expectations and that the photos did not accurately reflect your perception of the hotel. Providing a comfortable and welcoming environment is very important to us, and we will review our online representation to ensure it is as accurate as possible. Your comments are valuable in helping us improve both the property and the guest experience. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely,Hotel Management