酒店回复: Mignon, Thank you for choosing Extended Stay America and for sharing your experience! We are thrilled to hear that our front desk staff provided great and accommodating service, ensuring a smooth last-minute booking for you. It’s wonderful to know that our convenient location made your visit to the Truist Center and nearby restaurants even more enjoyable. We truly appreciate your kind words and hope to welcome you again for another fantastic stay in the future!Sincerely,Hotel Management
酒店回复: Dear Monica, Thank you for staying with us and for taking the time to share your experience. We’re glad to hear that you found the room clean and appreciated our convenient location near Truist Park. However, we’re sorry to learn that the limited breakfast options and amenities impacted your stay. We understand how frustrating it can be when expectations don’t align with the experience, and we’re reviewing how we communicate our offerings more clearly during the booking process. Your feedback is truly valuable; it helps us improve and better serve future travelers. We hope you’ll consider giving us another opportunity to provide a more comfortable and complete stay.Sincerely, Hotel Management
酒店回复: Dear Vanessa, Thank you for the feedback regarding your stay in our hotel. We truly regret to learn about your disappointing experience. Your feedback is of the utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management
酒店回复: Dear Gregory, Thank you for reviewing our hotel. Please accept our apologies for the issues in your room and the inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we assure you we will look into the situation further. Please note that refunds over 100.00 will be mailed by check within 14 days of departure, and we apologize if there was any miscommunication on our part regarding this. Please feel free to reach out to us at the hotel for any further queries. Thank you again, we hope you will choose us the next time you visit the area.Sincerely,Hotel Management
2.0分
其他
原文
翻译提供方：Google
该地区感觉不安全。建筑看起来非常老旧过时。噪音很大。其他房间的门整晚都砰地关着。电梯似乎很旧。
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酒店回复: Dear Angela, We're sorry to read that your stay at our hotel did not meet your expectations. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
工作人员没有回答，他们不在办公室，他们在四处走动
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酒店回复: Dear Hermelinda, We are sorry for the discomfort caused by the front desk team's unavailability during an hour of need. We will discuss this with our staff so that this lapse in service is not repeated. This will assist us in enhancing our service and guest experience. We assure you we are working hard to improve. We would be honored to have you stay with us again.Sincerely,Hotel Management
1.0分
情侣出游
原文
翻译提供方：Google
房间出租给工人及其家人，房间里有叫喊的狗。没有热水等。
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酒店回复: Dear Gary, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
3.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Dian, Thank you for your feedback. We appreciate you taking the time to share your experience. If there were any specific areas where we could have improved, please don't hesitate to let us know. Your insights are valuable in helping us enhance our services and ensure a more satisfying stay for all our guests. We hope to have the opportunity to welcome you back in the future and provide a better experience.Sincerely,Hotel Management
我们在最后一刻通过*******订到了房间。前台工作人员很棒，也很热情。酒店位置便利，去餐厅和Truist中心都很方便，所以我们来这里是为了看音乐会。
设施很少。早餐不提供，而且很多东西都要额外收费。房间边缘略显粗糙，但还算干净。床对我来说太硬了。价格合适，步行即可到达Truist公园。
这个地方不让我进房间，我已经付了钱，我想在车里睡 2 个小时值得 128 美元。
完全不推荐。我们预订了4人，他们只给我们2条毛巾。根本没人提供服务。
最糟糕的是，我们没有得到我们预订的房间，房间里有异味，橱柜没有毯子，前台从来没有工作人员，当我们从房间电话拨打前台时，接电话的人不是酒店的人，所以我们的请求从未收到。
我永远不会
房间没有打扫，他们不得不把我安排在另一个房间。还向我收取了 100 美元押金，并表示要在退房 34 天后才能退还。永远不会再呆在这里！
该地区感觉不安全。建筑看起来非常老旧过时。噪音很大。其他房间的门整晚都砰地关着。电梯似乎很旧。
工作人员没有回答，他们不在办公室，他们在四处走动
房间出租给工人及其家人，房间里有叫喊的狗。没有热水等。
好的