酒店回复: Hello nelly,Merci pour votre retour sur votre séjour. Nous sommes ravis que vous ayez trouvé l'hôtel convenable pour le prix. Nous prenons note de vos commentaires concernant le petit déjeuner et les sommes qui pourraient être améliorées, car nous nous efforçons toujours d'offrir une expérience agréable à nos clients. Vos remarques sont précieuses et nous les partagerons avec l'équipe concernée pour évaluation. Nous espérons que votre prochain séjour sera encore plus satisfaisant.
1.0分
其他
原文
翻译提供方：Google
当我已经预订并付款并附有收据时，这位糟糕的主人还想让我再次付款。
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酒店回复: Hello Jose,Lamentamos que haya tenido una experiencia negativa con el proceso de pago durante su estadía. Su opinión es importante para nosotros y será compartida con el equipo correspondiente para que sea revisada. Agradecemos que nos haya informado sobre esta situación y esperamos que considere regresar en el futuro para tener una mejor experiencia.
5.0分
其他
原文
翻译提供方：Google
舒适，很棒。周围有点烟味，但房间很完美。
5.0分
其他
原文
翻译提供方：Google
非常好
房间干净，床很舒服。
5.0分
其他
原文
翻译提供方：Google
非常适合陈年
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酒店回复: Hello Esaú,Nos alegra saber que tu estancia fue muy agradable. Agradecemos tus comentarios y esperamos que consideres regresar en el futuro para disfrutar de más momentos placenteros. Siempre estamos trabajando para que nuestros huéspedes tengan experiencias memorables. Si tienes más sugerencias o comentarios, no dudes en compartirlos.
3.0分
其他
原文
翻译提供方：Google
同意
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酒店回复: Hello Annette, Thank you for your feedback! We're pleased to hear that you found our location convenient. Your insights are valuable to us, and we strive to make every aspect of your stay a positive experience. We hope to welcome you back in the future for another enjoyable visit.
1.0分
商务出差
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no towels in room, called for towels and i was told to come way to the front desk. tv was not working so when i went to front desk for towels i told staff about tv not working and i was told maintenance would come check out tv. no one never came. no extra lock on door so felt unsafe. price for that kind of room should have been half the price i paid
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酒店回复: Hello charles, Thank you for sharing your feedback regarding your recent stay. We understand that the absence of towels and the issues with the TV were inconvenient, and your feelings about safety are important to us. We always strive for a comfortable experience, and your comments will be reviewed with the team to make improvements. We appreciate you taking the time to communicate your concerns, as they help us enhance our services for future guests.
1.0分
其他
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Not recommended
Hotel was horrible, felt very unsafe, both inside and outside the hotel. Not just me, every day I saw customers complaining to the hotel staff about unclean rooms. To top it off, they collect $50 deposit but never refund it back.
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酒店回复: Hello Prakash,Thank you for sharing your feedback. We take all guest comments seriously and are continuously striving to improve our services and environment. Your observations about cleanliness and security will be addressed with the appropriate teams for further consideration. Regarding the deposit policy, we encourage guests to review our terms or contact management for assistance with any related inquiries. We appreciate your input as it helps us enhance the guest experience moving forward.
1.0分
其他
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Property very unclean. Room and bedding did not appear to have even been cleaned beforehand. Bugs and roaches crawling around in bathroom and surfaces covered in grime. Staff very uncooperative about giving me a refund or even switching my room, blowing me off both times I attempted to get my money back. Breakfast consisted on pieces of bread, half a pitcher of orange juice, and 2 flavors of cereal. Very dissapointed by service and stay.
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酒店回复: Hello Keenan,Thank you for sharing your concerns regarding your recent stay. Cleanliness and guest satisfaction are important to us, and we appreciate your feedback. We will ensure that your comments are shared with the management team for review. It's our goal to continuously improve our services and the overall experience for our guests. Thank you again for your input, as it helps us strive for excellence in our offerings.
1.0分
家庭亲子
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The check in process at the registration desk was unnecessarily complicated. Additionally, I reserved two rooms for two nights each. I told the front desk person from jump that my brother wouldn't be able to make it the first night but he will be there on the second night. I paid in full for both nights for each room. When he got to the hotel, the same front desk person said that since he was a no-show on night one, they gave his room away. Said right off the bat that there would be no refund. Mind you, I had ALREADY PAID for two nights in each reserved room, including the deposit. The front desk attendant then told us that "he is lucky" that they had one room left and it would have to be a smoking room. Needless to say, this was wildly irritating and a terrible way to do business.
My 5 year old child said "this hotel is old and dusty". Kids don't lie. The entire hotel smells like cigarettes and old musty carpet.
The best part of the hotel are the bed bugs. My partner is covered in welts and bites covering her whole body.
Watch out in the morning of checkout (at 11). At 10:00, the cleaning person opened the door without knocking.
How can they improve? In every way.
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酒店回复: Hello Jacqueline,Thank you for your feedback regarding your recent stay. We value your perspective and appreciate your comments concerning the check-in process and room conditions. Your experience with cleanliness and maintenance is important, and we take your observations seriously. The hotel strives to provide a comfortable environment for all guests, and we aim to enhance our services continuously. Your input can help guide future improvements. We hope you'll consider sharing your thoughts directly with management for further discussion.
好
酒店价格合理，没什么可抱怨的，除了早餐。早餐的质量可以更好，份量也可以更丰富。
当我已经预订并付款并附有收据时，这位糟糕的主人还想让我再次付款。
舒适，很棒。周围有点烟味，但房间很完美。
非常好
房间干净，床很舒服。
非常适合陈年
同意
no towels in room, called for towels and i was told to come way to the front desk. tv was not working so when i went to front desk for towels i told staff about tv not working and i was told maintenance would come check out tv. no one never came. no extra lock on door so felt unsafe. price for that kind of room should have been half the price i paid
Not recommended
Hotel was horrible, felt very unsafe, both inside and outside the hotel. Not just me, every day I saw customers complaining to the hotel staff about unclean rooms. To top it off, they collect $50 deposit but never refund it back.
Property very unclean. Room and bedding did not appear to have even been cleaned beforehand. Bugs and roaches crawling around in bathroom and surfaces covered in grime. Staff very uncooperative about giving me a refund or even switching my room, blowing me off both times I attempted to get my money back. Breakfast consisted on pieces of bread, half a pitcher of orange juice, and 2 flavors of cereal. Very dissapointed by service and stay.
The check in process at the registration desk was unnecessarily complicated. Additionally, I reserved two rooms for two nights each. I told the front desk person from jump that my brother wouldn't be able to make it the first night but he will be there on the second night. I paid in full for both nights for each room. When he got to the hotel, the same front desk person said that since he was a no-show on night one, they gave his room away. Said right off the bat that there would be no refund. Mind you, I had ALREADY PAID for two nights in each reserved room, including the deposit. The front desk attendant then told us that "he is lucky" that they had one room left and it would have to be a smoking room. Needless to say, this was wildly irritating and a terrible way to do business.
My 5 year old child said "this hotel is old and dusty". Kids don't lie. The entire hotel smells like cigarettes and old musty carpet.
The best part of the hotel are the bed bugs. My partner is covered in welts and bites covering her whole body.
Watch out in the morning of checkout (at 11). At 10:00, the cleaning person opened the door without knocking.
How can they improve? In every way.