酒店回复: Dear Chirley,Thank you so much for the feedback. While our clean accommodations impressed you during your visit, we apologize for any upkeep concerns or disappointment in our breakfast options. All of your feedback is gratefully received, and will be discussed internally, as our team is always striving to improve for the future. Please consider coming back to join us again soon.
5.0分
其他
Clean room. Very cozy. Close to the track. Had a wonderful time there. DeltaRC close by. Had a coffee device, fridge and microwave. Big tv and free wifi.
4.0分
商务出差
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TV didn't work
The rooms look upgraded. Check - in was quick and friendly, but we couldn't change the channel on the TV. Only 3 small pillows for a King-Size bed and only 2 cheap towels. We didn't settel in till after 10 pm so I never contacted the front desk about the TV issue unfortunately. We stayed in room 123.
2.0分
商务出差
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We have stayed at this property multiple times overall it has always been clean and felt well kept but on this visit, there was hair in the shower and on every visit there has never been soap or conditioner in the shower dispensers or hand soap except for the bar soap Also, I’ve pointed out on my last review that if we have a closet, it would be nice to have hangers as most of us do not travel with our own hanger. Our coffee maker was dirty and had an old cake cup still in it.
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酒店回复: Dear Diane,We thank you for your continued loyalty and for taking a moment to share your insights. Though we do our best to maintain a high level of comfort, we will use your constructive feedback to help us refocus on areas that need improvement. We'd be grateful if you came back to see us; we look forward to changing your perceptions of us.
2.0分
家庭亲子
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The young man at the check in window was kind. No problems at all.
As I was making my way back in to the property, I almost had a head on collision with a car that was speeding and going the wrong direction.
Secondly, I pulled up to the front of my hotel room door and to my left a couple was arguing outside on the pavement. I felt very uncomfortable.
I took a few minutes to decide if I even felt safe enough to stay at this establishment. I got a gut feeling that this was not a place I would feel safe. I turned around, checked out and left the area.
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酒店回复: Dear Carmen,First, we would like to apologize that you felt unsafe and chose not to stay with us. The well-being of our valued guests is paramount, so rest assured, we will speak with our team to ensure everyone has a pleasant experience. Please be well, and we wish you all the best.
4.0分
其他
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They know me, i stay there often just to relax when i need to get away from life problems. Its nice and quiet, no riff raff on the property, clean outside, staff and majority customers are respectful because the owners demand it. You may see little things in your room that may need some attention, they will take care of it fast if you just let them know. I like it there
5.0分
情侣出游
Very cool staff. It always quite and everything all around 10/10 must visit again loll
4.0分
商务出差
Easy to find; staff is always available day or night, the pricing is decent. I’d like them to include separate bottle for shampoo and conditioner.
4.0分
家庭亲子
I did like the location. The room was okay. The front office staff was nice.
1.0分
其他
I forgot a jacket and I call and the room cleaners didn’t report it, it’s not reliable
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酒店回复: Dear Ricardo,Thank you for your feedback. We are sorry to hear that your jacket was not recovered after your stay. We understand how frustrating and disappointing it is to leave behind a personal item and not have it returned. Our lost and found process is designed to ensure that all items left in rooms are promptly reported and safely stored. Thank you for your comments, and we hope to welcome you back soon for a much better experience.
很干净，虽然浴室没有水，但我们寻找早餐，只找到了面包和麦片
Clean room. Very cozy. Close to the track. Had a wonderful time there. DeltaRC close by. Had a coffee device, fridge and microwave. Big tv and free wifi.
TV didn't work
The rooms look upgraded. Check - in was quick and friendly, but we couldn't change the channel on the TV. Only 3 small pillows for a King-Size bed and only 2 cheap towels. We didn't settel in till after 10 pm so I never contacted the front desk about the TV issue unfortunately. We stayed in room 123.
We have stayed at this property multiple times overall it has always been clean and felt well kept but on this visit, there was hair in the shower and on every visit there has never been soap or conditioner in the shower dispensers or hand soap except for the bar soap Also, I’ve pointed out on my last review that if we have a closet, it would be nice to have hangers as most of us do not travel with our own hanger. Our coffee maker was dirty and had an old cake cup still in it.
The young man at the check in window was kind. No problems at all.
As I was making my way back in to the property, I almost had a head on collision with a car that was speeding and going the wrong direction.
Secondly, I pulled up to the front of my hotel room door and to my left a couple was arguing outside on the pavement. I felt very uncomfortable.
I took a few minutes to decide if I even felt safe enough to stay at this establishment. I got a gut feeling that this was not a place I would feel safe. I turned around, checked out and left the area.
They know me, i stay there often just to relax when i need to get away from life problems. Its nice and quiet, no riff raff on the property, clean outside, staff and majority customers are respectful because the owners demand it. You may see little things in your room that may need some attention, they will take care of it fast if you just let them know. I like it there
Very cool staff. It always quite and everything all around 10/10 must visit again loll
Easy to find; staff is always available day or night, the pricing is decent. I’d like them to include separate bottle for shampoo and conditioner.
I did like the location. The room was okay. The front office staff was nice.
I forgot a jacket and I call and the room cleaners didn’t report it, it’s not reliable