The entire experience was wonderful. From the front desk personnel that allowed me a room change to the breakfast personnel.
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酒店回复: Dear Angie,We are incredibly pleased you enjoyed your stay at Hyatt Regency Suites Atlanta Northwest and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest; we hope to be your first choice every time you visit Atlanta.Regards,Edgar Sanchez ibarraInterim General Manager
5.0分
家庭亲子
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The property is very pretty and clean. They did not allow early check-in and our room (2 queens) was not ready on time. However, they did upgrade us to a King Suite so that made up for it. This location is about a 30 minute walk to Truist Park.
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酒店回复: Dear Guest, We are glad you enjoyed your time with us and that our immaculate, beautiful accommodations and convenient location enhanced your stay. While we appreciate knowing you liked the upgrade we offered, we regret any inconvenience caused to you upon arrival. We understand the importance of a smooth check-in, and we will address the issue to prevent similar situations from occurring in the future. Thank you for your high rating of Hyatt Regency Suites Atlanta Northwest, and we look forward to welcoming you back for a more seamless visit.Regards,Edgar Sanchez ibarraInterim General Manager
4.0分
其他
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Bad AC.
Property and room was very nice, excellent for the price. Problem was that the AC has a sensor that cuts it off after a while of no movement. We checked in and it was hot in the room. We turned down the AC and it came on. We left for a couple of hours to go get dinner and came back and it was hotter than when we left. We called the front desk and they sent a maintenance person who said that it was working correctly and the air coming from the vent was 64 degrees, which is the lowest temp that the thermostat will go to. I’m no HVAC expert, but I think the air from the vent would have to be a lot colder than that to get the room anywhere close to that temp. Also, Apparently the sensor cuts it off if there is no movement for a couple of hours and you have to manually mess with the thermostat to get it to come back on. When we tried to go to bed it was too hot to sleep and it kept cutting off through the night so I would get up every couple of hours to turn it back on. Even with doing this it never got comfortable in the room. The temp outside and in the hallways was cooler than our room. Outside temp the next morning was 67 degrees and it was 69 degrees in our room.
5.0分
情侣出游
This property was amazing!! I was greeted with a smile from the day I checked in to checking out!!
1.0分
其他
We couldn’t check in until an after hour cause our room wasn’t ready. That’s unacceptable.
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酒店回复: Dear Guest,We appreciate you sharing your feedback regarding your recent stay with us. Prompt and impeccable service is a must, and we are sorry for the delay in getting your accommodations ready for your arrival. We hope the remainder of your stay made up for this and that you will choose to stay with us again in the future.Regards,Edgar Sanchez ibarraInterim General Manager
4.0分
其他
Clean room. Shower had a leak so it sprinkled everywhere but other than that it was updated and comfortable. We had five people and it was enough room.
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酒店回复: Dear Tiffany,Thank you for sharing your experience with us about your recent stay at Hyatt Regency Suites Atlanta Northwest. We’re happy to hear your room was spotless and comfortable with plenty of space for your group. However, we apologize for the shower leak you encountered and have shared this with our relevant teams to ensure it is addressed promptly. We appreciate your feedback and look forward to welcoming you back for a better experience in the future.Regards,Edgar Sanchez ibarraInterim General Manager
第一次入住这家酒店。
对我来说，地理位置非常棒。
酒吧/餐厅的工作人员都很好。
食物很美味，用餐时还能欣赏到美景。
下次旅行我百分之百还会选择住在这里。
没有任何问题。
达拉斯，肯塔基
位置和环境很好的酒店，但是软件差了点，订了两个房间，晚上11点多到那边只有一个房间，然后说满房，最后只能我们三个人挤一间房。早餐很差，经济型酒店的配置。
2016年曾经入住过一次, 今次第二次入住。隔了这么多年装修设备没有改变, 显得有点陈旧, 不过所有东西都是清洁干净的! 健身室的设备也很足够! 步行距离也有不少食店, 我会推荐旁边的pizza。
非常适合宅度假
The entire experience was wonderful. From the front desk personnel that allowed me a room change to the breakfast personnel.
The property is very pretty and clean. They did not allow early check-in and our room (2 queens) was not ready on time. However, they did upgrade us to a King Suite so that made up for it. This location is about a 30 minute walk to Truist Park.
Bad AC.
Property and room was very nice, excellent for the price. Problem was that the AC has a sensor that cuts it off after a while of no movement. We checked in and it was hot in the room. We turned down the AC and it came on. We left for a couple of hours to go get dinner and came back and it was hotter than when we left. We called the front desk and they sent a maintenance person who said that it was working correctly and the air coming from the vent was 64 degrees, which is the lowest temp that the thermostat will go to. I’m no HVAC expert, but I think the air from the vent would have to be a lot colder than that to get the room anywhere close to that temp. Also, Apparently the sensor cuts it off if there is no movement for a couple of hours and you have to manually mess with the thermostat to get it to come back on. When we tried to go to bed it was too hot to sleep and it kept cutting off through the night so I would get up every couple of hours to turn it back on. Even with doing this it never got comfortable in the room. The temp outside and in the hallways was cooler than our room. Outside temp the next morning was 67 degrees and it was 69 degrees in our room.
This property was amazing!! I was greeted with a smile from the day I checked in to checking out!!
We couldn’t check in until an after hour cause our room wasn’t ready. That’s unacceptable.
Clean room. Shower had a leak so it sprinkled everywhere but other than that it was updated and comfortable. We had five people and it was enough room.