酒店回复: ¡Gracias por sus amables palabras! Nos alegra saber que todo estuvo bien y que nuestro personal causó una impresión positiva. ¡Esperamos darle la bienvenida nuevamente muy pronto!
4.0分
情侣出游
原文
翻译提供方：Google
三好
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酒店回复: Merci beaucoup pour votre avis positif ! Nous sommes ravis que vous ayez passé un bon séjour. À bientôt, nous l’espérons !
4.0分
其他
Room was clean. Some minor things could have been wiped down better. Staff was friendly. Breakfast did not have much variety.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear you found your room clean and our staff friendly. We appreciate your comments about breakfast and housekeeping, and we’ll use your feedback to make improvements. We hope to welcome you back again soon for an even better stay!
3.0分
其他
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When booking the room, we requested accommodations upon our arrival. They were not completed. We got to the hotel 20- 30 minutes early. They still wanted to fight with us to pay an extra 27.00 plus tax so we can get in our room. We traveled out of state for a funeral. This early check in, I can understand if we were hours early but not by 20 minutes. I found this to be upsetting. When we got in to the room, the tables still had residue from a previous guests' drink or something. The pillow cases had stains on them and when we went to check out, I pulled back all the sheets to help housekeeping. The mattress covers were disgusting. I was upset that every time we wanted to watch tv we had to have the front desk come to our room to switch the input. This was just a constant inconvenience. The shower walls were not cleaned. There was soap still left on the walls. There was very little toilet paper left in the room. We had to go ourselves to the front desk to get more. The keys would stop working and the front desk just kept giving me new cards with out bothering to see that they were not working. It was not until the check out date was there someone that wanted to come see why they would not work. Come to find out the battery was dead in the door. We came for a family member that passed away, we had enough to deal with without needing to deal with hotel stay issues. Over all, I wasnt impressed with the room.
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酒店回复: Thank you for sharing your feedback. We’re very sorry to hear about your experience and want to extend our sincere condolences for your loss.We understand how difficult travel can be during such times. However, our standard check-in time is 3:00 PM, and a fee applies for check-ins more than two hours early, as rooms and staff may not yet be ready. If it had been past 2:00 PM and the room was available, we would have gladly accommodated you at no charge.We also apologize for the cleanliness and maintenance issues you encountered. Your comments have been shared with our housekeeping and maintenance teams to ensure these concerns are corrected and do not happen again.Thank you again for your feedback, and we hope you’ll give us another chance to provide you with a more comfortable and seamless stay.
4.0分
其他
It was quiet, the staff was not very friendly, they were professional, but not friendly or welcoming.
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酒店回复: Thank you for sharing your feedback. We’re glad you enjoyed a quiet stay, but we’re sorry to hear our team didn’t make you feel as welcome as we strive for. We’ll use your comments to improve our guest experience and hope to have another chance to better serve you in the future.
1.0分
其他
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The property is not clean, my room had mold all over the wall, my sheets had blood stains and yellow stains all over them. Even the new sheets that the young lady brought me the ice machine had slime in the floor I was on, had a horrible smell as if somebody was cooking some foreign foods in their room. I think I expected more because this is a Wyndham hotel chain, but I’m pretty sure that the Wyndham hotel chain don’t know that they’re running this establishment in such poor conditions.
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酒店回复: Thank you for sharing your feedback. We’re very sorry to hear about the cleanliness issues you experienced during your stay. Please know that this is not the standard we uphold, and our housekeeping and maintenance teams have been informed to investigate and address the matters you mentioned immediately. We appreciate you bringing this to our attention, as your comments help us improve the experience for all our guests.
3.0分
家庭亲子
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The room was huge but no place to hang up our wrinkled clothes that had been in suitcases for 8 hrs!!!!! No hooks, no closet, no rods, nothing of any kind to hang up clothes… only drawers which aren’t acceptable!!!
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酒店回复: Thank you for sharing your feedback. We’re glad you enjoyed the spaciousness of your room, but we’re sorry to hear that the lack of hanging space was inconvenient. Your comments have been shared with our team as we continually look for ways to improve our guest experience. We appreciate your feedback and hope to have the opportunity to better accommodate you in the futur
2.0分
其他
Room had a mildew smell. Bathroom walls needed repair. Water from sink had an odor.
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酒店回复: Thank you for sharing your feedback. We’re very sorry to hear about the issues you experienced with the room odor and bathroom condition. This is not the experience we want for our guests, and we’ll have our maintenance and housekeeping teams look into these concerns right away. We appreciate you bringing this to our attention and hope you’ll consider giving us another chance to provide you with a better stay.
5.0分
其他
Staff is outstanding. Ms. Petal is always friendly and helpful. This is a quality hotel at a fair price.
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酒店回复: Thank you so much for your kind review! We’re thrilled to hear that our staff continues to make a positive impact during your stays. We truly appreciate your loyalty and are glad you find us to be a quality hotel at a fair price. We look forward to welcoming you back next month!
5.0分
其他
Great stay
Very clean, everything was great. Staff was super nice. Location was safe and close to everything l.
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酒店回复: Thank you for your wonderful review! We’re delighted to hear you enjoyed a clean room, our friendly staff, and our convenient location. We look forward to welcoming you back on your next visit!
一切都好。 非常友好的工作人员
三好
Room was clean. Some minor things could have been wiped down better. Staff was friendly. Breakfast did not have much variety.
When booking the room, we requested accommodations upon our arrival. They were not completed. We got to the hotel 20- 30 minutes early. They still wanted to fight with us to pay an extra 27.00 plus tax so we can get in our room. We traveled out of state for a funeral. This early check in, I can understand if we were hours early but not by 20 minutes. I found this to be upsetting. When we got in to the room, the tables still had residue from a previous guests' drink or something. The pillow cases had stains on them and when we went to check out, I pulled back all the sheets to help housekeeping. The mattress covers were disgusting. I was upset that every time we wanted to watch tv we had to have the front desk come to our room to switch the input. This was just a constant inconvenience. The shower walls were not cleaned. There was soap still left on the walls. There was very little toilet paper left in the room. We had to go ourselves to the front desk to get more. The keys would stop working and the front desk just kept giving me new cards with out bothering to see that they were not working. It was not until the check out date was there someone that wanted to come see why they would not work. Come to find out the battery was dead in the door. We came for a family member that passed away, we had enough to deal with without needing to deal with hotel stay issues. Over all, I wasnt impressed with the room.
It was quiet, the staff was not very friendly, they were professional, but not friendly or welcoming.
The property is not clean, my room had mold all over the wall, my sheets had blood stains and yellow stains all over them. Even the new sheets that the young lady brought me the ice machine had slime in the floor I was on, had a horrible smell as if somebody was cooking some foreign foods in their room. I think I expected more because this is a Wyndham hotel chain, but I’m pretty sure that the Wyndham hotel chain don’t know that they’re running this establishment in such poor conditions.
The room was huge but no place to hang up our wrinkled clothes that had been in suitcases for 8 hrs!!!!! No hooks, no closet, no rods, nothing of any kind to hang up clothes… only drawers which aren’t acceptable!!!
Room had a mildew smell. Bathroom walls needed repair. Water from sink had an odor.
Staff is outstanding. Ms. Petal is always friendly and helpful. This is a quality hotel at a fair price.
Great stay
Very clean, everything was great. Staff was super nice. Location was safe and close to everything l.