Towels were staine. Tub was stained. Comforter had burn holes. The bed was hard and small. Stay in the odd rooms because the traffic noise is loud. The elevator was dirty. The furniture is old and beat up.
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酒店回复: Dear Jennifer,Thank you for taking the time to share such detailed feedback about your stay at Oyo Townhouse Sulphur, LA Extended Stay. We appreciate your honest and fair assessment, and we're glad to hear that, despite some areas for improvement, your overall experience met your expectations for a budget-friendly stay.It’s wonderful to know that our reception staff made a positive impression and helped enhance your visit. We also appreciate your kind words about the breakfast and convenient location. Your comments about cleanliness and the need for updates are noted, and we’re continuously working to improve.Thank you again for choosing us for your night away — we hope to welcome you back in the future.Best regards,JamesThe Oyo Townhouse Sulphur Team
5.0分
其他
Good stay for the price. Only issue was that it was sometimes difficult to find someone at the front desk. Otherwise, pleasant stay for price.
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酒店回复: Dear David,Thank you for your feedback and for choosing OYO Townhouse Sulphur, LA Extended Stay. We're glad to hear you had a pleasant stay and found good value for the price. We apologize for the difficulty you experienced at the front desk and will work to improve our availability. We appreciate your comments and hope to welcome you again soon!Best regards,RosyOYO Townhouse Sulphur, LA Extended Stay
2.0分
家庭亲子
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Front desk person rude. Organized her supplies while I waited. No greeting. Did not respond to questions. I have written tens? Hundreds of reviews. This is the first time I have given a negative staff review.
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酒店回复: Dear Robin,Thank you for your honest feedback. We sincerely apologize for the experience you had at check-in. The behavior you described is not reflective of the service we aim to provide at OYO Townhouse Sulphur, LA Extended Stay. Your comments are being taken seriously and will be addressed with our team. We appreciate you bringing this to our attention and hope you'll consider giving us another chance to provide a better experience.Best regards,MariaOYO Townhouse Sulphur, LA Extended Stay
3.0分
其他
This was a last minute booking. The room was good sized and had a kitchenette which I did not expect.
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酒店回复: Dear Michael,Thank you for choosing OYO Townhouse Sulphur, LA Extended Stay for your last-minute booking. We're glad to hear you found the room spacious and were pleasantly surprised by the kitchenette. We appreciate your feedback and hope to welcome you back for an even better stay next time.Sincerely,RosyOYO Townhouse Sulphur, LA Extended Stay
1.0分
朋友出游
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Where do I start?! One polite front desk clerk . One that gets real handsy in the elevator. Nothing like getting groped by an employee because you asked for cleaning products. keep an eye on the women and young girls in your group here..
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酒店回复: Dear Amy,We're deeply concerned by your experience and take your comments very seriously. We are urgently investigating this matter, as the safety and well-being of our guests is our top priority. Please accept our sincerest apologies, and we encourage you to contact us directly so we can address this further.Sincerely,LisaOYO Townhouse Sulphur, LA Extended Stay
3.0分
商务出差
Not bad for price. You can definitely tell is old building rooms have a smell but nothing to terrible. Bed not that great definitely time for new ones.
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酒店回复: Dear Robert,Thank you for your feedback and for choosing Oyo Townhouse Sulphur, LA Extended Stay. We appreciate your honest comments regarding the age of the building and the bed comfort. Your input helps us identify areas for improvement. We’re glad the overall value met your expectations and hope to provide you with an even better stay next time.Best regards,The Oyo Townhouse Sulphur Team
5.0分
商务出差
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Excellent
Must stay there at the hotel was great. I had great room service. The receptionist was very very nice and courteous. They made sure that they met my every knee. Actually I told all of my coworkers about it.
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酒店回复: Dear Duston,Thank you so much for your kind review of OYO Townhouse Sulphur, LA Extended Stay! We are thrilled to hear you had a great experience with both the room service and our team. It means a lot to us that you shared your positive experience with your coworkers. We look forward to welcoming you back on your next visit!Best regards,LisaOYO Townhouse Sulphur, LA Extended Stay
1.0分
家庭亲子
It wàs very nasty.... couldn't even use the shower...also smelled like mold
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酒店回复: Dear Kristina,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. Cleanliness and comfort are top priorities for us, and we regret that we did not meet your expectations. We will address the concerns you raised regarding the shower and mold with our maintenance team to ensure these issues are resolved. We truly appreciate your input and hope you will consider giving us another chance in the future.Best regards,The OYO Townhouse Sulphur, LA Extended Stay Team
好的
出色地
Cheap
Towels were staine. Tub was stained. Comforter had burn holes. The bed was hard and small. Stay in the odd rooms because the traffic noise is loud. The elevator was dirty. The furniture is old and beat up.
Good stay for the price. Only issue was that it was sometimes difficult to find someone at the front desk. Otherwise, pleasant stay for price.
Front desk person rude. Organized her supplies while I waited. No greeting. Did not respond to questions. I have written tens? Hundreds of reviews. This is the first time I have given a negative staff review.
This was a last minute booking. The room was good sized and had a kitchenette which I did not expect.
Where do I start?! One polite front desk clerk . One that gets real handsy in the elevator. Nothing like getting groped by an employee because you asked for cleaning products. keep an eye on the women and young girls in your group here..
Not bad for price. You can definitely tell is old building rooms have a smell but nothing to terrible. Bed not that great definitely time for new ones.
Excellent
Must stay there at the hotel was great. I had great room service. The receptionist was very very nice and courteous. They made sure that they met my every knee. Actually I told all of my coworkers about it.
It wàs very nasty.... couldn't even use the shower...also smelled like mold