酒店回复: Dear Dominique,Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the friendly, welcoming atmosphere and that our front desk staff made a positive impression during your stay.We apologize for the inconvenience regarding the room condition and any confusion about the deposit policy. While our hallways are not climate-controlled to maintain the traditional hacienda-style design, we are actively working on ensuring our guest rooms remain fresh and comfortable at all times. Your comments have been shared with our housekeeping and maintenance teams to help improve future guest experiences.Regarding the deposit, we strive to make all policies as transparent as possible, but unfortunately, some third-party booking platforms may not always display all property-specific details. We recommend booking directly with us in the future for the most accurate information.We appreciate your feedback and hope to welcome you back with an even better experience next time.Best regards,ManagementAmericas Best Value Inn

酒店回复: Dear Eufracia,Thank you so much for your kind words! We’re delighted to hear that you and your husband felt at home and enjoyed the peaceful and clean environment. Providing a welcoming and comfortable stay for our guests is very important to us. We truly appreciate your feedback and hope to host you again soon!Best regards,ManagementAmericas Best Value Inn

酒店回复: Dear Roberto,Thank you so much for your excellent review and 10/10 rating! We’re delighted to hear that you enjoyed a peaceful and comfortable stay, and that our service met your expectations.We truly appreciate your kind words and hope to welcome you back again soon!Best regards,ManagementAmericas Best Value Inn

酒店回复: Dear Eufracia,Thank you for sharing your wonderful feedback! We’re thrilled to hear that you felt at home during your stay and that you found our property to be quiet and safe. Providing a comfortable and secure environment for our guests is our top priority, and we’re glad we could make your stay enjoyable.We look forward to welcoming you back in the future!Best regards,Vishal PatelGeneral ManagerAmericas Best Value Inn Sulphur

酒店回复: Dear Steve,I sincerely apologize for the unpleasant experience you had during your recent stay at our hotel. I'm truly sorry to hear about the room's unpleasant odor and the inconvenience of being offered a second-level room without an elevator.Your comfort and satisfaction are of utmost importance to us, and I completely understand your decision not to stay. Rest assured that we take your feedback seriously, and we are actively working to address the issues you encountered to prevent such incidents from happening in the future.Regarding your refund request, please be assured that we have initiated the process, and it should be completed shortly. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team, and they will be happy to assist you.Once again, I apologize for any inconvenience you experienced, and I hope you will consider giving us another chance in the future to provide you with a more enjoyable stay.Warm regards,Management

酒店回复: Dear Vassos,Thank you for taking the time to share your feedback. We're sorry to hear that your stay did not meet your expectations. Cleanliness is a top priority for us, and we're disappointed to hear that we fell short in this area. We strive to provide a comfortable and pleasant stay for all our guests, and we regret that we didn't live up to those standards during your visit. Your feedback is invaluable and will help us improve our services. We hope you'll give us another chance to serve you better in the future.Best Regards,Hotel Management

酒店回复: Dear Nerissa,Thank you so much for your wonderful review and perfect rating! We’re delighted to hear that you found our property clean, well-lit, and welcoming, and that our staff made a positive impression during your stay. Your kind words mean a lot to us, and we’re thrilled to know you plan on returning.We look forward to welcoming you back again soon!Best regards,ManagementAmericas Best Value Inn

酒店回复: Dear Ulziibat,Thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet expectations.We understand the importance of having proper lighting in the room, and we regret that the absence of a table lamp or bedside light impacted your stay. Your comments have been shared with our team so we can look into improving this aspect for future guests.We strive to provide an honest and comfortable experience for everyone, and we take all feedback seriously—both positive and negative. If you'd be open to it, we'd appreciate the chance to learn more about your stay directly so we can address your concerns in detail.Thank you again, and we wish you all the best in your future travels.Sincerely,Americas Best Value Inn