酒店回复: We are so sorry for any inconvenience, unfortunately we are located in the south and this time of the year the wood cockroaches and beetles are out! We will get on this matter and thank you again for bringing it to our attention.
5.0分
商务出差
原文
翻译提供方：Google
非常好
展开
酒店回复: Thank you so much for taking time to leave us a review! We are so glad you enjoyed your stay and look forward to seeing you again soon!
1.0分
商务出差
展开
The room was infested with roaches and staff didn't help me when I wanted to leave this place and never come back. The manager would never come out and speak with me about this problem.
展开
酒店回复: Dear Valued Guest, Thank you for taking the time to share your experience at HomeTowne Studios Lake Charles - Sulphur. We are disappointed to learn your visit wasn't satisfactory due to the cockroaches you encountered as well as the response from our staff. Please accept our apologies for the shortcomings you experienced.Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Please be assured that I will be addressing these issues to ensure that these lapses are corrected and do not happen again. Thank you for choosing Red Roof. We hope you’ll consider visiting one of our other hotels within our brand family, where we are dedicated to ensuring a more enjoyable stay.Sincerely,ViktorRed Roof Management RediResponse Specialist
5.0分
其他
展开
My Stay at Hometowne Studio
The parking was very convenient which was in front of the room. The reservation clerk was friendly and professional. My only complaint was the bed spread was very cheap and thinly made. It would be nice to upgrade the quality of the bed spread to keep the customers warm due to the air conditioning blowing right by the bed.
展开
酒店回复: Thank you so much for taking time to give us a review. We appreciate your time and hope to see you again soon! Until then safe travels.
1.0分
其他
展开
Never again.
Staff was rude and terrible. Knocked on door like they were ICE agents telling us to get out of the room at 11:20 am. I tried to explain that I had the room for two nights. The guy insisted that I was lying and 10 minutes later banged again threatened to call police. I went to office 10 min later and he apologized and said he was wrong. Terrible experience.
展开
酒店回复: We do apologize for any inconveniences this may have caused. Sometimes reservations don’t come into our system for a few minutes so at that time we did not have a reservation for you and the one you were under was over at 11am. Again we do apologize. Thanks again for your response!
1.0分
商务出差
Bugs in the room and bathroom front desk wouldn’t refund after looking at the room or move me. Bed sheets were dirty the bed was very uncomfortable.
展开
酒店回复: I do apologize for the inconvenience you have experienced during your stay with us; I have reviewed your concerns and comments, I will be following up with all of your remarks and concerns that you stated with the staff to make any changes and or adjustments to our rooms to help further accommodate our guess thank you from our team here at Hometowne Studios
酒店位置很好，员工也很友善，但早餐不太行。
我订了一套房，结果没有锅碗瓢盆。打电话给前台，他们只借给我们一个超小的锅，连煮泡面都不够……炉子也很旧了，烧水要很久。哎！房间也没有照片上看起来那么干净。唯一好的就是地理位置了。
这个地方的人太粗鲁了
糟糕透顶
它被严重忽视，让你感到非常不安全。
外面有小动物进来，有甲虫，有的像虫子，不知道是什么，在外面还看到一只蟑螂朝空调跑去。
非常好
The room was infested with roaches and staff didn't help me when I wanted to leave this place and never come back. The manager would never come out and speak with me about this problem.
My Stay at Hometowne Studio
The parking was very convenient which was in front of the room. The reservation clerk was friendly and professional. My only complaint was the bed spread was very cheap and thinly made. It would be nice to upgrade the quality of the bed spread to keep the customers warm due to the air conditioning blowing right by the bed.
Never again.
Staff was rude and terrible. Knocked on door like they were ICE agents telling us to get out of the room at 11:20 am. I tried to explain that I had the room for two nights. The guy insisted that I was lying and 10 minutes later banged again threatened to call police. I went to office 10 min later and he apologized and said he was wrong. Terrible experience.
Bugs in the room and bathroom front desk wouldn’t refund after looking at the room or move me. Bed sheets were dirty the bed was very uncomfortable.