酒店回复: Hello Jeff, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable and will be shared with the relevant teams for their attention. We strive to ensure our rooms meet high cleanliness standards and will address the areas you highlighted. We appreciate your comments and hope to welcome you back in the future.
5.0分
其他
原文
翻译提供方：Google
房间干净整洁。柜台的工作人员友好热情。唯一的问题是我找不到咖啡用的奶精。不过这里不错。
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酒店回复: Hello melisaa,We are delighted to hear that you enjoyed our clean rooms and friendly staff during your stay with us. We appreciate your feedback regarding the lack of creamer for your coffee and will share this with our team for improvement. We hope to welcome you back again soon for another pleasant experience.
5.0分
其他
When travelling, I need it quiet, a shower, and a bed. Quality Inn at Newton does this every time at a great price. I'll be back.
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酒店回复: Dear Richard,Thank you for your wonderful feedback. We are delighted to know that our hotel consistently provides the quiet, comfortable, and affordable stay you value most while traveling. It is always a pleasure to welcome guests who appreciate our efforts to maintain quality and convenience. We truly appreciate your loyalty and look forward to hosting you again soon at Quality Inn Newton.Sincerely, Hotel Manager
1.0分
其他
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Do not stay here!
This was the worst hotel we stayed at in the last 16 days. No elevator to the 2nd floor. Room had a terrible musty smell plus it smelled bad thru out. No drain stopper in the sink or bath tub. When you turned the bathroom light on the fan was so loud. Checked out early no one at the front desk.
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酒店回复: Dear CATHY,We regret to hear about the issues you encountered, including the musty odor, missing drain stoppers, noise from the bathroom fan, and the lack of assistance at the front desk. Your feedback is very important and will be addressed with our housekeeping and maintenance teams, as well as front desk staff, to ensure stronger follow-through. We take your comments seriously and will use them to work toward improvements that provide a more comfortable and reliable stay for our guests.Sincerely, Hotel Manager
3.0分
其他
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Rooms have nice updated hard floors and fresh paint but furniture is lacking and rest of the room and lobby feels very dated. Staff was friendly. First room I got, the card reader wasn't working so had to go back to the desk and get a new room. Location is convenient for traveling on I80 without having to pull into a city. From the outside, looks about as nice as other hotels in the area.
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酒店回复: Dear Guest,Thank you for your thoughtful feedback. We’re glad you appreciated the updated floors, fresh paint, and friendly staff. We apologize for the inconvenience with the room key and will continue working on updates to enhance our guests’ overall experience.Sincerely, Hotel Manager
2.0分
家庭亲子
Staff did not attend to the breakfast items. Many were out and not refilled appropriately. No attendant was at the front desk - they had to be called.
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酒店回复: Dear Allison, We are glad you took the time to let us know about the concerns you faced with breakfast and service at the front desk. Your feedback is valuable and will be shared with our team to improve attentiveness and availability. Providing a smooth and enjoyable stay is always our goal, and insights like yours help guide our efforts. We appreciate your visit and the opportunity to serve you better in the future.Sincerely, Hotel Manager
2.0分
家庭亲子
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The rooms were clean; the facility old. No one manned the front desk - you had to call. The breakfast was horrible. The good price wasn’t worth the disappointments.
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酒店回复: Dear Guest,We’re sorry to hear that your stay didn’t meet expectations. While we’re glad you found the rooms clean, we regret the issues with service and breakfast. Your feedback will help us make improvements for future guests.Sincerely, Hotel Manager
4.0分
其他
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Pleasant stay but could use a little TLC. Check out clerk never asked me about my stay.....So I showed him a pic of my rooms lamp shade had several cobwebs, & one of the metal bed frame that had a lot of white spots on it, & it also squeaks when rolling over in bed. bathroom shower could use a refresh of grout, and there is a whole in the wall behind the door from the doorknob. Breakfast was very nice....
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酒店回复: Dear Merna,Thank you for your thoughtful feedback. We are glad to hear that you had a pleasant stay overall and enjoyed the breakfast. Your detailed observations regarding the lamp shade, bed frame, shower grout, and the wall behind the door are appreciated and will be shared with our team for attention. We also value your note about the check-out experience, as guest feedback is important to us. Your input helps guide improvements, and we look forward to welcoming you back for an even better stay.Sincerely, Hotel Manager
4.0分
其他
The room was adequate. Nothing bad and nothing great. A place to stay for the night.
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酒店回复: Dear Jerry,Thank you for sharing your experience. We are glad to know that your stay was adequate and that the room served its purpose for a night’s rest. While it may not have stood out, we appreciate your balanced feedback and will continue working to enhance both comfort and quality. We look forward to welcoming you again and hope to make your next stay even more enjoyable.Sincerely, Hotel Manager
4.0分
其他
Over all 4.9 stars out of 5. Only real "problem" was that the toilet was so close to the wall you have to almost sit sideways on it.
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酒店回复: Dear Brian,Thank you for the generous rating. We are glad most of your stay felt excellent. Your note about the toilet clearance is helpful. We are checking spacing in that bathroom and reviewing fixture placement to improve comfort. On a future visit we can assign a room with a roomier layout. Your feedback guides practical upgrades. We look forward to welcoming you back.Sincerely, Hotel Manager
需要翻新一下
地板很脏，他们没有打扫房间。地毯需要更换。房间里有股难闻的烟味。房间一点也不干净。浴室地板也很脏。真想退房，换一家酒店。
房间干净整洁。柜台的工作人员友好热情。唯一的问题是我找不到咖啡用的奶精。不过这里不错。
When travelling, I need it quiet, a shower, and a bed. Quality Inn at Newton does this every time at a great price. I'll be back.
Do not stay here!
This was the worst hotel we stayed at in the last 16 days. No elevator to the 2nd floor. Room had a terrible musty smell plus it smelled bad thru out. No drain stopper in the sink or bath tub. When you turned the bathroom light on the fan was so loud. Checked out early no one at the front desk.
Rooms have nice updated hard floors and fresh paint but furniture is lacking and rest of the room and lobby feels very dated. Staff was friendly. First room I got, the card reader wasn't working so had to go back to the desk and get a new room. Location is convenient for traveling on I80 without having to pull into a city. From the outside, looks about as nice as other hotels in the area.
Staff did not attend to the breakfast items. Many were out and not refilled appropriately. No attendant was at the front desk - they had to be called.
The rooms were clean; the facility old. No one manned the front desk - you had to call. The breakfast was horrible. The good price wasn’t worth the disappointments.
Pleasant stay but could use a little TLC. Check out clerk never asked me about my stay.....So I showed him a pic of my rooms lamp shade had several cobwebs, & one of the metal bed frame that had a lot of white spots on it, & it also squeaks when rolling over in bed. bathroom shower could use a refresh of grout, and there is a whole in the wall behind the door from the doorknob. Breakfast was very nice....
The room was adequate. Nothing bad and nothing great. A place to stay for the night.
Over all 4.9 stars out of 5. Only real "problem" was that the toilet was so close to the wall you have to almost sit sideways on it.