酒店回复: Hello Jeremy, thank you for taking the time to fill out our online survey. I would like to apologize for the time that you had to wait for your room to be cleaned. Right now we are very short staffed on housekeeping and they are doing their very best to get the rooms ready and cleaned. We do understand how this can be an inconvenience to guest's time. We also no longer have rooms was three queen beds, as we did remodel. Our new rooms that accommodate the same amount of people have the pullout couch as the third bed. Again I do apologize that your stay did not go the way that it was planned.Thank you for staying with us.

酒店回复: Thank you for your feedback and score. We hope to have you stay with us again soon.

酒店回复: Thank you for taking the time to complete our online survey to tell us about your recent stay.I'm pleased to see that you had a great stay with us and that your experience with with staff was friendly. Thank you for your complements, as they are always a pleasure to receive Thank you for staying with us and we hope to have you back again!

酒店回复: Thank you for giving us your feedback, and we do apologize if you had any trouble using the current facilities. The facilities do meet the required guidelines, but as we are aware that guests need more, there is a current plan to change to a more accessible alternative in the near future. Please do see us again, and we hope to have this remedied very soon.

酒店回复: Thank you for taking the time to complete our online survey.After taking some time to look into your reservation it looks like yes you were charged twice for the pet fee, but you were refunded for the second charge right away. I do apologize if there was any confusion with the desk clerk that you spoke to at the time. If you still have questions please reach out to the hotel.I do hope that the rest of your stay with us was comfortable and inviting!Thank you for staying with us and we hope to have you back again!

酒店回复: Thank you for taking the time to share your experience with us. We are pleased to hear that you found your room clean and our staff polite.We sincerely apologize for the inconvenience regarding your room location and the absence of an elevator, especially when needing to carry a cooler to the second floor.We understand your frustration about being unable to secure a first-floor room. Our policy of reserving first-floor rooms for guests with pets (primarily dogs) is in place to ensure easy outdoor access and to help keep the upper floors quiet and free of potential pet-related disturbances for other guests. While this helps manage our pet-friendly accommodations, we recognize it significantly impacted your stay.Next Steps We're Taking:Elevator: We understand the lack of an elevator can be challenging. We are always evaluating improvements to our facilities.Luggage Assistance: For future stays, please know that we are happy to offer bell service to help transport heavy or bulky items like coolers to your room, regardless of the floor. Please do not hesitate to ask the front desk staff for assistance upon check-in.We value your business and hope you will give us another opportunity to provide you with a more comfortable stay in the future.