酒店回复: Dear Guest,Thank you for sharing your experiences with us. We're truly sorry to hear about the frustrations you encountered regarding the late-night water purchase and your reservation issue. This is not the level of service we strive to provide. We appreciate your feedback and will address these concerns with our team to ensure improvements are made. We hope you'll consider staying with us again, as we would love the opportunity to provide you with a better experience.Sincerely, Hotel Manager
酒店回复: Dear Guest,Thank you for sharing your experience. We're truly sorry to hear about the challenges you faced during your stay. We understand how frustrating it must have been to not have your request for a downstairs room honored, especially given your and your husband's health concerns. Your comfort and safety are important to us, and we regret that this was not reflected in your experience.Additionally, we apologize for any inconvenience caused by the deposit requirement and the behavior of our staff. This is not the level of service we aim to provide, and your feedback will be shared with the team to ensure improvements are made.We hope you'll give us another chance to better accommodate you in the future.Sincerely, Hotel Manager
酒店回复: Dear Guest,We apologize for the concerns you had regarding safety and the deposit. Your feedback is important, and we will look into ways to improve communication about these fees upfront. We're glad we could accommodate your check-in, and we’ll follow up with our team to ensure the deposit issue is resolved promptly. Thank you for sharing your experience, and we hope to provide a better stay in the future.Sincerely, Hotel Manager
酒店回复: Dear Guest,Thank you for sharing your concerns with us. We sincerely apologize for the misunderstanding regarding your deposit. It’s important to us that our guests feel treated fairly, and we regret any frustration this may have caused you. We will be looking into this issue to ensure our policies are clear and consistently applied.If you would like to discuss this further, please reach out directly. We appreciate your feedback and hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager
4.0分
其他
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Room was clean and cool. Parking seemed safe and secure. Only issue I had was check in time. I arrived at 2 after a six hour drive. No rooms were available until the designated time of 3 which I found had to imagine.
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酒店回复: Dear Guest,Thank you for sharing your experience. We are glad you found the room clean, comfortable, and the parking area secure. We regret the inconvenience caused by the check-in timing. Your feedback has been noted, and our team will review ways to enhance flexibility for early arrivals when possible.Sincerely, Hotel Manager
2.0分
其他
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Could be better
Room smelled. Shower was broke and barely worked. Exhaust fan sounded like it was going to fall out of the ceiling. They renovated but looks like they still have more to do.
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酒店回复: Dear Guest,Thank you for your honest feedback. We sincerely apologize for the issues you experienced with the room, shower, and exhaust fan. Your comments are very important, and we will address these maintenance concerns promptly. We appreciate your patience and hope to provide you with a much improved stay in the future.Sincerely, Hotel Manager
2.0分
其他
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Room issues
We experienced several issues with our room (211). Our air conditioner had a loud squeaking noise that was so loud that we had to turn it off to sleep. Shower was draining slow, so had to stand in water while showering. Toilet seat only had one screw, so it was a balancing act to use it.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the issues you experienced in room 211, including the noisy air conditioner, slow-draining shower, and unstable toilet seat. Your comments are very important, and we will address these maintenance concerns promptly to ensure a more comfortable stay for our guests in the future.Sincerely, Hotel Manager
3.0分
家庭亲子
Property clean but very basic, not the most helpful staff. No hair dryer to lend out, ran out of plates for breakfast
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酒店回复: Dear Guest,Thank you for your feedback. We’re glad you found the property clean, but we’re sorry to hear about the issues you experienced with staff assistance, breakfast supplies, and amenities. Your comments help us identify areas for improvement, and we’ll work on addressing them to provide a better experience in the future.Sincerely, Hotel Manager
3.0分
其他
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Plentiful parking and lighting was excellent but really unhappy about the $100 refundable deposit which was not mentioned till i arrived also was refunded at checkout but will take several days to get it back POOR COMMUNICATION
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酒店回复: Dear Guest,Thank you for your feedback. We’re glad you appreciated the plentiful parking and good lighting. We apologize for the lack of communication regarding the refund. Your comments have been shared with our team to improve clarity and guest communication for future stays.Sincerely,Hotel Manager
没能入住这家酒店，只好去了另一家。信息显示这是家宠物友好型酒店，但只接受狗，不接受猫。我的小猫当时在航空箱里，我带着它唯一的原因是它早上7点有个兽医预约，我不想凌晨4点半就出门赶过去。
我有两次不好的经历。
1. 我非常口渴，想在深夜从接待处买水，接待员却说她不接受刷卡，只能接受现金。这很奇怪，我这辈子从来没有遇到过这种情况。
2. 我预订了 3 晚，但我有紧急情况，必须在第二天晚上离开，我想看看退款的可能性，因为还是提前 24 小时通知的。我向接待员解释了情况，她一本正经地告诉我什么也做不了。
这些经历真的让我和妻子很沮丧。
我喜欢这个地方，但服务让我失望。
前台女孩很粗鲁，我要求一间楼下的房间，我打了几次电话，他们说都准备好了，没有房间。我们离开的时候，我丈夫上下楼梯时差点摔倒，我的背和膝盖不好，不得不爬上台阶，在没有人帮助的情况下携带我们需要的所有东西。然后我们不得不支付 100.00 美元的押金。
我觉得不太安全。另外，还有一笔 100 美元的押金，我不知道，我差点没有足够的钱来支付。但它让我没有那 100 美元，因为它还没有退还到我的账户上。我预订时没有意识到第二天下午 3 点入住，但幸运的是他们让我留下了
不要住在那里
入住时必须支付额外的可退还押金。他们说退房时会退还押金。他们不退还我的押金，因为他们说浴室地板上有一个烟头。我离开房间几分钟前没有发现。
Room was clean and cool. Parking seemed safe and secure. Only issue I had was check in time. I arrived at 2 after a six hour drive. No rooms were available until the designated time of 3 which I found had to imagine.
Could be better
Room smelled. Shower was broke and barely worked. Exhaust fan sounded like it was going to fall out of the ceiling. They renovated but looks like they still have more to do.
Room issues
We experienced several issues with our room (211). Our air conditioner had a loud squeaking noise that was so loud that we had to turn it off to sleep. Shower was draining slow, so had to stand in water while showering. Toilet seat only had one screw, so it was a balancing act to use it.
Property clean but very basic, not the most helpful staff. No hair dryer to lend out, ran out of plates for breakfast
Plentiful parking and lighting was excellent but really unhappy about the $100 refundable deposit which was not mentioned till i arrived also was refunded at checkout but will take several days to get it back POOR COMMUNICATION