酒店回复: Hello Hilary, We appreciate you taking the time to share your experience with us. Our team strives to provide comfortable accommodations and we apologize if we fell short of your expectations on this occasion. Your feedback regarding the room conditions is duly noted and will be shared with our management for further review. We aim to continually improve our services to ensure a pleasant stay for all our guests.
酒店回复: Hello George,Thank you for sharing your experience with us. We appreciate your feedback regarding the challenges you faced with maid service during your stay. Your comments are valuable and will be shared with the appropriate teams to help enhance our guest experience moving forward. We hope your future travels may offer you a more enjoyable stay.
1.0分
其他
原文
翻译提供方：Google
完全不安全。我们又惊又怕。隔壁的人喝醉了还在打架。不得不打了两次911！
这地方太危险了！而且没有安保措施。
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酒店回复: Hello Aurilia,Thank you for sharing your experience. We take safety concerns very seriously and regret that your stay was disrupted. It is important for us to maintain a secure environment for all our guests. Your feedback will be noted and shared with management to enhance our security measures for future guests. We appreciate you bringing this to our attention.
1.0分
其他
原文
翻译提供方：Google
电梯坏了，不得不多次上下楼梯，淋浴排水不畅，只有一个人可以淋浴，但第二天早上仍然没有排水
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酒店回复: Hello Trisha, Thank you for sharing your experience with us. We regret the inconvenience you faced with the elevator and shower during your stay. We appreciate your feedback and will address these matters with our team to ensure a smoother experience for our guests in the future.
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Hello dennis, Thank you for sharing your experience with us. We appreciate your feedback and take guest comments seriously as they help us improve our services. We hope to provide a better experience in the future and encourage you to reach out to our management team if you wish to discuss your concerns in detail. Your input is valuable, and we thank you for taking the time to let us know your thoughts.
2.0分
其他
Room was cold and morning staff was chasing us out of our room, no late check out was available.
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酒店回复: Hello Aspen,Thank you for sharing your feedback. We're sorry to hear about the temperature in your room and any discomfort caused by the check-out process. Our team strives to provide a pleasant experience for all guests, and we understand how important it is to feel comfortable during your stay. Your comments will be shared with management to help enhance our services in the future. We hope you consider staying with us again for a better experience.
5.0分
其他
Staff and eoom was great. Room was clean
, slept good and staff was efficient at check in
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酒店回复: Hello Saraphina,Thank you for your positive feedback. We’re pleased to hear that you enjoyed a clean room, a good night's sleep, and efficient service during check-in. Your compliments about our staff and facilities are greatly appreciated and will be shared with the team. We hope to welcome you back to our hotel in the future for another enjoyable stay.
4.0分
其他
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This a smaller, older property but it worked well for our overnight stay while road-tripping. What it lacks in new updates it way made up for in water pressure. Most satisfying shower we’ve had in weeks!!!
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酒店回复: Hello Tracy,Thank you for your feedback! We’re glad to hear that you enjoyed the water pressure and found the property suitable for your overnight stay. It's wonderful to know that our amenities contributed to your comfort on your road trip. We appreciate your insights and hope to welcome you back in the future for another stay!
1.0分
其他
Well dont know what the rooms look like because the charged my card before i got there all the way from colorado just to not be able to find the reservation.
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酒店回复: Hello Trenton,Thank you for sharing your feedback. We understand how frustrating it can be to arrive at a hotel with issues related to your reservation. While we appreciate your concern, any specific reservation or billing inquiries should be directed to our management team, who will be in the best position to assist you further. We hope to have the opportunity to welcome you in the future and provide a seamless experience.
临时预定的酒店，都还行。
这家酒店根本不值这个价钱。我们住的第一个房间破败不堪，浴室的水泥浆都剥落了，露出了边缘很深、很不安全的瓷砖，可能会割伤脚。浴室的墙壁也破损了，几乎没有修补过。暖气/空调都坏了。所以我们告诉了管理人员，他们就帮我们换了房间。第二个房间的情况也差不多——浴缸上有一个大补丁，天花板上也有补丁，电视也坏了。而且，房间里的遮阳帘卡住了，关不上，我们不得不忍受外面的路灯。我们什么也没说，因为我们只是住一晚——但这个地方根本值不了他们要的价钱——它根本就是“质量”有问题。
我们找不到客房清洁服务。每天我们都要去乞求干净的毛巾。前台工作人员会含糊地道歉，并保证不会再发生这种事，但我们住在那里的时候，这种事每天都会发生。
完全不安全。我们又惊又怕。隔壁的人喝醉了还在打架。不得不打了两次911！
这地方太危险了！而且没有安保措施。
电梯坏了，不得不多次上下楼梯，淋浴排水不畅，只有一个人可以淋浴，但第二天早上仍然没有排水
好的
Room was cold and morning staff was chasing us out of our room, no late check out was available.
Staff and eoom was great. Room was clean
, slept good and staff was efficient at check in
This a smaller, older property but it worked well for our overnight stay while road-tripping. What it lacks in new updates it way made up for in water pressure. Most satisfying shower we’ve had in weeks!!!
Well dont know what the rooms look like because the charged my card before i got there all the way from colorado just to not be able to find the reservation.