酒店回复: Dear Laura,We are disappointed that we could not make you feel welcome. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we apologize for not exceeding your expectations. We wish to see you soon for a better stay. Sincerely,Management Team
2.0分
朋友出游
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Room advertisement showed walk inside to get to room but it was a outside entrance for room. Towels had hair left on them and the non smoking room smelled of smoke. Was told i could get fresh clean towels even though the hair was on most of them.
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酒店回复: Dear Tomekia,We’re very sorry to hear about the issues you experienced with the towels and the smoke odor in your non-smoking room, as well as the misunderstanding regarding room access. Your feedback is important and will be shared with our team to address these concerns and improve the overall guest experience.Sincerely,Management Team
5.0分
其他
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This is the second time I’ve stayed here. The room is a big upgrade from last time. The rooms are much better & the entire room including the bathroom is spotless. This is much more like a Wyndham stay. I really like that I can see my car from my room. The person who checked me in was very nice & helped me log in to the WiFi! I’ll be staying here again for my Christmas trip next month. 5 Stars!!!
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酒店回复: Dear Bobby,Thank you for your wonderful feedback. We’re thrilled to hear that you noticed the upgrades and found your room spotless, comfortable, and convenient with a view of your car. We’re also glad our front desk provided helpful service, and we look forward to welcoming you back for your Christmas trip!Best regards,Management Team
4.0分
其他
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For the price it was not bad at all. However, there were only 3 pillows. The bathtub still had hair in it from prior occupants. The breakfast the next morning, while we did show up a little later the only thing available was just juice, plain Texas toast, cereal (but no milk). I made a cup of coffee, and the coffee was only barely lukewarm. My powder coffee creamer couldn’t even dissolve. We went to Starbucks instead
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酒店回复: Dear Rachel,Thank you for sharing your feedback. We’re glad to hear the stay was satisfactory for the price, but we apologize for the issues with the bathtub, limited breakfast options, and coffee quality. Your comments will be shared with our team to address these concerns and improve the guest experience.Sincerely,Management Team
2.0分
商务出差
Room was not clean, floors were slippery, surfaces not cleaned( oily and sticky) , bed was hard as a rock, hair all over floor and tub.
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酒店回复: Dear Coleen,Thank you for sharing your feedback. We sincerely apologize for the cleanliness and comfort issues you encountered during your stay. Your comments are taken seriously and will be addressed with our housekeeping and maintenance teams to improve the experience for future guests.Sincerely,Management Team
5.0分
其他
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The room was spotless. The staff promptly replied to my requests. All the staff was extremely friendly. It's not a hotel I normally would book, but it was reasonably priced last minute stay. I felt safe, plenty of lighting and convenient parking.
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酒店回复: Dear Sandra,Thank you for sharing such thoughtful feedback. We’re glad the spotless room, friendly team, and quick responses helped make your last-minute stay comfortable. It’s great to know you felt safe and found the lighting and parking convenient. We appreciate you giving us a chance and hope to welcome you again.Best regards,Management Team.
3.0分
其他
Floor felt grimy and there was a red substance dried on the floor. Breakfast was very basic.
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酒店回复: Dear David,Thank you for sharing your feedback. We apologize for the issues with cleanliness and that the breakfast did not meet your expectations. Your comments will be shared with our team to help improve the experience for future guests.Sincerely,Management Team
4.0分
其他
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Solid value and safe and clean.
The property is clean and well maintained. The room was clean and had all the features you would expect. Staff was friendly and accommodating. I would stay here again if I am in Slidell in the future. Very satisfying experience especially for the price.
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酒店回复: Dear Steven,Thank you for your wonderful feedback! We’re thrilled to hear that you found our property clean, well-maintained, and a good value. It’s great to know our staff made your stay enjoyable and accommodating. We look forward to welcoming you back the next time you’re in Slidell!Best Regards,Management Team
1.0分
家庭亲子
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Our bed was damp even the pillows. Very noisy someone was knocking on doors on both sides of our room. Did not feel safe at this Hotel. We stayed 4 hrs and left. They left 3 pillows on the king size bed all were very flat. This is the worst Hotel I have ever stayed at. Would not recommend.
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酒店回复: Dear Catherine,Thank you for sharing your experience. We sincerely apologize for the issues you encountered with the bed, pillows, noise, and overall safety concerns. This is far below the standard we aim to provide, and we take your feedback very seriously. We will address these matters immediately with our housekeeping and maintenance teams to ensure improvements are made. We deeply regret that your stay was so disappointing.Sincerely,Management Team
设施齐全，不错
粗鲁的员工
Room advertisement showed walk inside to get to room but it was a outside entrance for room. Towels had hair left on them and the non smoking room smelled of smoke. Was told i could get fresh clean towels even though the hair was on most of them.
This is the second time I’ve stayed here. The room is a big upgrade from last time. The rooms are much better & the entire room including the bathroom is spotless. This is much more like a Wyndham stay. I really like that I can see my car from my room. The person who checked me in was very nice & helped me log in to the WiFi! I’ll be staying here again for my Christmas trip next month. 5 Stars!!!
For the price it was not bad at all. However, there were only 3 pillows. The bathtub still had hair in it from prior occupants. The breakfast the next morning, while we did show up a little later the only thing available was just juice, plain Texas toast, cereal (but no milk). I made a cup of coffee, and the coffee was only barely lukewarm. My powder coffee creamer couldn’t even dissolve. We went to Starbucks instead
Room was not clean, floors were slippery, surfaces not cleaned( oily and sticky) , bed was hard as a rock, hair all over floor and tub.
The room was spotless. The staff promptly replied to my requests. All the staff was extremely friendly. It's not a hotel I normally would book, but it was reasonably priced last minute stay. I felt safe, plenty of lighting and convenient parking.
Floor felt grimy and there was a red substance dried on the floor. Breakfast was very basic.
Solid value and safe and clean.
The property is clean and well maintained. The room was clean and had all the features you would expect. Staff was friendly and accommodating. I would stay here again if I am in Slidell in the future. Very satisfying experience especially for the price.
Our bed was damp even the pillows. Very noisy someone was knocking on doors on both sides of our room. Did not feel safe at this Hotel. We stayed 4 hrs and left. They left 3 pillows on the king size bed all were very flat. This is the worst Hotel I have ever stayed at. Would not recommend.