酒店回复: Dear Laura,We are disappointed that we could not make you feel welcome. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we apologize for not exceeding your expectations. We wish to see you soon for a better stay. Sincerely,Management Team
4.0分
其他
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Solid value and safe and clean.
The property is clean and well maintained. The room was clean and had all the features you would expect. Staff was friendly and accommodating. I would stay here again if I am in Slidell in the future. Very satisfying experience especially for the price.
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酒店回复: Dear Steven,Thank you for your wonderful feedback! We’re thrilled to hear that you found our property clean, well-maintained, and a good value. It’s great to know our staff made your stay enjoyable and accommodating. We look forward to welcoming you back the next time you’re in Slidell!Best Regards,Management Team
3.0分
其他
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Could not check in when we arrived as computer was down. Was told I would get a call when computer was up. An hour and a half later came back and computer was up but I was not called. Put us in a room that had been recently smoked in when we requested no smoking. Multiple maintenance issues in replacement room. Toilet leaked and AC had bad compressor and was VERY noisy. Had to turn it off to be sleep.
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酒店回复: Dear Richard,We sincerely apologize for the difficulties you experienced during your stay. The check-in delay, lack of follow-up communication, room assignment, and maintenance issues are not the level of service we strive to provide. Your comments have been shared with our front desk and maintenance teams to ensure these concerns are addressed promptly. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a much improved stay in the future.Sincerely,Management Team
1.0分
其他
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This is a dump.
Whole room smell like mold. Mold around the tub and in the air conditioner. Tiny room, no closet, no hangers, no ironing board. Pillows smelled like sweat and mold. This stay shows that the reviews are manipulated. This is not a 7.8 rated motel. I usually stay at the Suburban Studios which is fine but rated lower. I checked out at 530am as I couldn't sleep. I wouldn't stay here again if it was free.
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酒店回复: Dear David,Thank you for your feedback. We are very sorry to hear about the issues you experienced, including the condition of your room and the concerns about cleanliness and amenities. This is not the experience we want for our guests, and your comments will be shared with our housekeeping and maintenance teams to address immediately. We also want to assure you that guest reviews are authentic and taken seriously. We regret that we did not meet your expectations and appreciate you taking the time to let us know.Sincerely,Management Team
2.0分
其他
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The customer service rep and Manger were not welcoming and unwilling to provide assistance in clearing up an issue at check in. Roims were diry with hair on bed and sheets not changed.
4.0分
家庭亲子
Ironing board was in use room. But no iron. Two cups per day. Bed could be better hard and noisy
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酒店回复: Dear Leijuana,Thank you for your feedback. We apologize for the inconvenience of having an ironing board without an iron, the limited cups, and the discomfort and noise from the bed. Your comments have been shared with our housekeeping and maintenance teams so these issues can be addressed promptly.Best Regards,Management Team
3.0分
家庭亲子
Two pillows to sleep with on two full beds with four people (2 adults, 2 young kids). Bed creaked all night long keeping us up. It is a metal frame bed.
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酒店回复: Dear Rebecca,Thank you for sharing your feedback. We regret that the limited pillows and the noise from the bed frame disrupted your rest. Your comfort is important to us, and we will review your comments with our housekeeping and maintenance teams to ensure these issues are addressed, including providing additional pillows upon request.Best Regards,Management Team
3.0分
其他
The water in the tub and sink was rust colored. We were unable to take a shower. Told the front desk and was told they didn’t use that too
Very often
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酒店回复: Dear Donald,We sincerely apologize for the issue you encountered with the rust-colored water in your room. We understand how this impacted your ability to enjoy your stay, and we regret the inconvenience caused. Your feedback has been shared with our maintenance team so the matter can be thoroughly investigated and addressed promptly.Sincerely,Management Team
1.0分
商务出差
Had reservation. Called 4 hrs before I was going to be there. Confirmed reservation. When I arrived they had no rooms available
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酒店回复: Dear JEFFREY,We sincerely apologize for the frustration and inconvenience you experienced. We understand how upsetting it must have been to confirm your reservation in advance and then arrive to find no rooms available. This is not the level of service we strive to provide.Sincerely,Management Team
设施齐全，不错
粗鲁的员工
Solid value and safe and clean.
The property is clean and well maintained. The room was clean and had all the features you would expect. Staff was friendly and accommodating. I would stay here again if I am in Slidell in the future. Very satisfying experience especially for the price.
Could not check in when we arrived as computer was down. Was told I would get a call when computer was up. An hour and a half later came back and computer was up but I was not called. Put us in a room that had been recently smoked in when we requested no smoking. Multiple maintenance issues in replacement room. Toilet leaked and AC had bad compressor and was VERY noisy. Had to turn it off to be sleep.
This is a dump.
Whole room smell like mold. Mold around the tub and in the air conditioner. Tiny room, no closet, no hangers, no ironing board. Pillows smelled like sweat and mold. This stay shows that the reviews are manipulated. This is not a 7.8 rated motel. I usually stay at the Suburban Studios which is fine but rated lower. I checked out at 530am as I couldn't sleep. I wouldn't stay here again if it was free.
The customer service rep and Manger were not welcoming and unwilling to provide assistance in clearing up an issue at check in. Roims were diry with hair on bed and sheets not changed.
Ironing board was in use room. But no iron. Two cups per day. Bed could be better hard and noisy
Two pillows to sleep with on two full beds with four people (2 adults, 2 young kids). Bed creaked all night long keeping us up. It is a metal frame bed.
The water in the tub and sink was rust colored. We were unable to take a shower. Told the front desk and was told they didn’t use that too
Very often
Had reservation. Called 4 hrs before I was going to be there. Confirmed reservation. When I arrived they had no rooms available