酒店回复: We thank you for your response in letting us know about your recent stay with us. We are extremely sorry for the inconvenience. We will address all your issues with our team. We assure you this will not happen again on your upcoming stay with us. Thank you
3.0分
其他
原文
翻译提供方：Google
绝佳的休闲去处
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酒店回复: Thank you for your feedback!We truly appreciate you taking the time to share your experience. While we’re glad to hear parts of your stay met expectations, we’re always looking for ways to improve and make your next visit even better. Your comments help us grow, and we hope to welcome you back again soon!Best regards,Super 8 Mundelein
2.0分
家庭亲子
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Truly disappointed. We arrived around 1 am after a long travel day and from the moment I opened the door to the room there was an odor. The room was dirty, stains on the furniture and curtains. The tub had mold and was dirty, the sink paint cracked and dirty and the place was just gross. My allergies immediately acted up, I was sniffling, sneezing, my skin and eyes itched terribly and I had to double up on my allergy meds and inhaler and use allergy eye drops constantly. We were there until morning when I found a different hotel. Still haven’t received an answer from ******* or the hotel regarding a refund. Staff was friendly but that didn’t help the physical problems within the hotel. Terrible experience.
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酒店回复: Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn’t meet expectations. We always aim to deliver a better experience and would appreciate the opportunity to learn more about what went wrong. If you're open to it, please reach out to us at so we can try to make things right. Your input is important to us as we work to improve.Best regards,Danny
1.0分
其他
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I was shown three rooms: the first one had a very musty smell, the second one had ice covering the AC air intake area, the third one had powerful smell of room freshener to disguise the musty smell. The carpet in the hallway had stains. The elevator was out of order. The free breakfast was extremely minimalistic and did not feel fresh. The linen looked old and in need of replacement. This is not a property operated by Wyndham but by a licensee, and it is clear that Wyndham has not performed any proper inspections.
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酒店回复: Thank you for sharing your feedback. We're genuinely sorry to hear that your stay did not meet your expectations, despite the efforts our team made to assist you during your visit.While we understand your concerns, we did our best to accommodate you, including providing a complimentary room upgrade and personally assisting with moving your belongings—something our front desk team was happy to do, even though it falls outside their usual responsibilities. Our goal is always to go the extra mile for our guests, and we're sorry to hear that these efforts didn’t improve your overall impression.We take all feedback seriously and will be reviewing your comments with our team to address the issues you've raised, including maintenance and housekeeping. Guest satisfaction is incredibly important to us, and we’re continually working to improve both our property and the experience we offer.Thank you again for your stay, and we hope you’ll consider giving us another opportunity in the future.Regards,Super8
5.0分
其他
Excellent basic hotel room. Breakfast is a nice add-on but really for the price, you get a great basic hotel room with nice amenities.
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酒店回复: Thank you so much for the fantastic rating! We're glad to hear you enjoyed the comfort and value of our rooms, and that the breakfast was a nice bonus. We aim to provide a simple, quality stay with the right amenities, so it’s great to know that hit the mark for you. Hope to welcome you back again soon!Super 8
2.0分
其他
I didn't eat there. When I got coffee, both creamers were empty, and the beverage service area was none too clean.
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酒店回复: Thank you for taking the time to share your experience. We're sorry to hear that the coffee station was not properly stocked and didn’t meet cleanliness standards during your visit. That’s certainly not the level of service we aim to provide, and we appreciate you bringing it to our attention.We’ll be following up with our team to ensure the beverage area is consistently clean, well-maintained, and fully stocked moving forward. We hope you’ll consider giving us another chance to provide a better experience in the future.Best regards,Super8
2.0分
其他
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I just needed a room for a week and it did the job. I did not expect anything extravagant so just to have a place to lay my head and a cool enough room with no Super benefits. This was adequate. What was amazing was that I had to dispute a second charge on the room That was more than the time that I had agreed to rent the room for. And now I am in dispute of what seems like an additional day. I don’t understand how these things happen, but the service is lackadaisical on that end.
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酒店回复: We’d like to clarify that there was no additional charge made to your card. What you’re seeing is a folio adjustment related to a separate charge, and not a new or duplicate transaction. Rest assured, your card was not charged more than what was agreed upon at check-in.We apologize for any confusion this may have caused and are happy to provide a detailed breakdown of the charges if needed. Please don’t hesitate to reach out directly if you have any further questions or concerns.Thanks,Super 8
1.0分
商务出差
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Ouch
Showed up for late check got charged and then told room I reserved wasn’t available - said that wasn’t acceptable - clerk took 5 - got room agreed upon but the beds were sunk in and room quality was weepin. Usually don’t mind motel 8s but this one was kinda beat. At least my experience.
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酒店回复: Thank you for taking the time to share your feedback. I'm truly sorry to hear that your experience didn’t meet expectations, especially regarding the room availability and condition. That’s certainly not the impression we aim to leave, and I understand how frustrating that must have been after a long day of travel.We appreciate you bringing these issues to our attention. We’re already looking into the concerns you raised about the beds and room quality, and we’ll be following up with our front desk team to ensure smoother service during check-in.Regards,Super 8
1.0分
其他
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The hotel is a PADS homless shelter. People hanging around entrances smoking tobacco and pot. I had a trailer and car loaded with guitars , sport memorabilia and other valuable items I couldn't sleep because I was afraid it was going to get broken. Don't believe the website it makes a hotel look decent. As for breakfast it was non-existent if you could get in there you got cold cereal they have families living there with children going to school. I should have just went to another place but the wife didn't want me to lose the money I had paid to stay there it was non-refundable.
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酒店回复: Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations or our own standards. Please accept our sincere apologies for the inconvenience and discomfort you encountered during your stay.We take all reviews seriously and are currently addressing the issues you've raised with our team to ensure they are resolved. If you're open to it, we’d appreciate the opportunity to learn more about your experience directly so we can make things right. Please feel free to contact us.We hope you might consider giving us another chance in the future.Warm regards,Super8
2.0分
其他
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Visitors beware
we arrived at the hotel between 730 and 8:00 PM and took almost 10 minutes for someone to come to the front desk and help us after we repeatedly rang the bell. Elevator was broken forced us to take the stairs and person at front desk actually laughed when we asked for directions to the elevator room was OK at best bathroom was terribly dirty holes in the wall, large gaping hole around insect Kleenex box, toilet would not flush and was refilling with water about every 45 minutes to an hour. In general hotel looked very dirty and unkept. towels and bathroom that should’ve been freshly cleaned had dark hair strands embedded on the towel. also around 10 to 10:30 PM there seemed to be construction noise going on in the hallway or in an adjacent room.
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酒店回复: Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. Your comments are important to us, and we take them seriously as they help us identify areas for improvement.We would appreciate the opportunity to learn more about what went wrong during your stay so we can address the issues directly and prevent similar situations in the future. Please feel free to contact us at [Hotel Email or Phone Number] with any additional details you’d like to share.We hope you’ll consider giving us another chance in the future to provide you with the high-quality experience we’re known for.Warm regards,Super8
这位女士在办理入住时的关注向我们收取的费用比我们在页面上预订的价格还要多。此外，她对顾客的关注非常差，她没有同理心为我们服务，而且很粗鲁。
糟糕的服务让我们非常难过，我们不推荐这家酒店。
绝佳的休闲去处
Truly disappointed. We arrived around 1 am after a long travel day and from the moment I opened the door to the room there was an odor. The room was dirty, stains on the furniture and curtains. The tub had mold and was dirty, the sink paint cracked and dirty and the place was just gross. My allergies immediately acted up, I was sniffling, sneezing, my skin and eyes itched terribly and I had to double up on my allergy meds and inhaler and use allergy eye drops constantly. We were there until morning when I found a different hotel. Still haven’t received an answer from ******* or the hotel regarding a refund. Staff was friendly but that didn’t help the physical problems within the hotel. Terrible experience.
I was shown three rooms: the first one had a very musty smell, the second one had ice covering the AC air intake area, the third one had powerful smell of room freshener to disguise the musty smell. The carpet in the hallway had stains. The elevator was out of order. The free breakfast was extremely minimalistic and did not feel fresh. The linen looked old and in need of replacement. This is not a property operated by Wyndham but by a licensee, and it is clear that Wyndham has not performed any proper inspections.
Excellent basic hotel room. Breakfast is a nice add-on but really for the price, you get a great basic hotel room with nice amenities.
I didn't eat there. When I got coffee, both creamers were empty, and the beverage service area was none too clean.
I just needed a room for a week and it did the job. I did not expect anything extravagant so just to have a place to lay my head and a cool enough room with no Super benefits. This was adequate. What was amazing was that I had to dispute a second charge on the room That was more than the time that I had agreed to rent the room for. And now I am in dispute of what seems like an additional day. I don’t understand how these things happen, but the service is lackadaisical on that end.
Ouch
Showed up for late check got charged and then told room I reserved wasn’t available - said that wasn’t acceptable - clerk took 5 - got room agreed upon but the beds were sunk in and room quality was weepin. Usually don’t mind motel 8s but this one was kinda beat. At least my experience.
The hotel is a PADS homless shelter. People hanging around entrances smoking tobacco and pot. I had a trailer and car loaded with guitars , sport memorabilia and other valuable items I couldn't sleep because I was afraid it was going to get broken. Don't believe the website it makes a hotel look decent. As for breakfast it was non-existent if you could get in there you got cold cereal they have families living there with children going to school. I should have just went to another place but the wife didn't want me to lose the money I had paid to stay there it was non-refundable.
Visitors beware
we arrived at the hotel between 730 and 8:00 PM and took almost 10 minutes for someone to come to the front desk and help us after we repeatedly rang the bell. Elevator was broken forced us to take the stairs and person at front desk actually laughed when we asked for directions to the elevator room was OK at best bathroom was terribly dirty holes in the wall, large gaping hole around insect Kleenex box, toilet would not flush and was refilling with water about every 45 minutes to an hour. In general hotel looked very dirty and unkept. towels and bathroom that should’ve been freshly cleaned had dark hair strands embedded on the towel. also around 10 to 10:30 PM there seemed to be construction noise going on in the hallway or in an adjacent room.