They have upgraded all the rooms and are very clean and the staff has a better attitude last time we stayed here when it was under the other name they were rude so we was glad to see that it had a great turn around! Beds was comfy everything was great! Only thing I would suggest is maybe a better breakfast
1.0分
家庭亲子
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The room was clean but I stayed at this property for the pool, fitness room and breakfast since we brought our grandson. There was no pool or fitness center and the breakfast was not good and had only old fruit, stale cereal and juice that was still concentrated. ******* pictured these amenity and stated they were at this property. It was false advertising.
3.0分
家庭亲子
展开
We chose this hotel months ago and about a week before we were set to stay we noticed online that the hotel was closed. After some research we found it had been changed to Spark with no notification to us leading to some concern we would need to find a new hotel. When we booked the room we chose this hotel because it listed a pool. When we arrived we asked about the pool and the front desk told us it was closed. When we looked into the listing it now stated a "seasonal" outdoor pool, whatever that means. When we asked one of the workers about it they did not know anything about a pool. Another worker told us the pool had been removed. Still not sure where on outdoor pool would be located as the hotel is surrounded by parking lot. Next we found the gym and discovered there was nothing in the gym and it looked to be used as storage. So the 2 things we were looking for were no long there and we paid extra for that hotel just for them. The staff was very friendly though.
4.0分
情侣出游
Very nice hotel. Update the photos though. The ones online were absolutely nothing like the actual hotel. Would stay again though
1.0分
其他
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Total humiliation
Given a room upon checkin. Hung out for about 3 hours before going for supper. Come back and asked for a bar of soap at the bathroom sink. Clerk asked our room number. Get to the room and the key wouldn’t work. Husband takes both keys and the envelope to the front desk. Comes back with now a single key, which doesn’t work on the door either. We both go down and two desk clerks come upstairs with us. One heads to other end of the hallway. We’re telling her that we were at the room assigned upon checking in. She uses her manager’s key to open the room. She informs us that WE erred and entered the wrong room. We supposedly were to be at the other end of the hall. She forced us to move because the room was an upgrade from what we paid. So, at 8:30-9 pm, we had to gather all our stuff and drag it to the “correct room.”
We were told that the door was left unlocked and that’s why we could enter the original room. I know for a fact we went to the room assigned upon check in.
A few other small things left us disappointed, but mainly the issue with the room assignment. They never admitted that they were wrong, just that WE took it upon ourselves to enter the incorrect room. I felt as if we were in school being reprimanded by the teacher and principal. Thank goodness other guests were not in the hallway to witness this
2.0分
商务出差
This staff is inadequate and it looks as though they have friends or family hanging out and staying there.
4.0分
其他
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Toasters were both non functioning
Fake juices
Cream cheese/butter not refrigerated
Dog was brought in eating area with other customers (Pets should be kept in separate eating areas indoors)
Bed and room were comfortable and clean
1.0分
情侣出游
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Badly remodeled and charged me more money even though it was prepaid on *******. They said it would be refunded and wasn’t. I had to call several times. I will never stay here again
2.0分
其他
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The website showed that it has a pool. It did not. The toilet paper rolls were empty. There was leftover shower products from the previous guest on the shower. The breakfast was not good. The toasters didn’t work.
5.0分
情侣出游
展开
This was a clean renovated property. They had a nice big shower and everything looked brand new. The breakfast was very sparse and there was some outside road noise, but it was a great value for the price.
Nice updates
They have upgraded all the rooms and are very clean and the staff has a better attitude last time we stayed here when it was under the other name they were rude so we was glad to see that it had a great turn around! Beds was comfy everything was great! Only thing I would suggest is maybe a better breakfast
The room was clean but I stayed at this property for the pool, fitness room and breakfast since we brought our grandson. There was no pool or fitness center and the breakfast was not good and had only old fruit, stale cereal and juice that was still concentrated. ******* pictured these amenity and stated they were at this property. It was false advertising.
We chose this hotel months ago and about a week before we were set to stay we noticed online that the hotel was closed. After some research we found it had been changed to Spark with no notification to us leading to some concern we would need to find a new hotel. When we booked the room we chose this hotel because it listed a pool. When we arrived we asked about the pool and the front desk told us it was closed. When we looked into the listing it now stated a "seasonal" outdoor pool, whatever that means. When we asked one of the workers about it they did not know anything about a pool. Another worker told us the pool had been removed. Still not sure where on outdoor pool would be located as the hotel is surrounded by parking lot. Next we found the gym and discovered there was nothing in the gym and it looked to be used as storage. So the 2 things we were looking for were no long there and we paid extra for that hotel just for them. The staff was very friendly though.
Very nice hotel. Update the photos though. The ones online were absolutely nothing like the actual hotel. Would stay again though
Total humiliation
Given a room upon checkin. Hung out for about 3 hours before going for supper. Come back and asked for a bar of soap at the bathroom sink. Clerk asked our room number. Get to the room and the key wouldn’t work. Husband takes both keys and the envelope to the front desk. Comes back with now a single key, which doesn’t work on the door either. We both go down and two desk clerks come upstairs with us. One heads to other end of the hallway. We’re telling her that we were at the room assigned upon checking in. She uses her manager’s key to open the room. She informs us that WE erred and entered the wrong room. We supposedly were to be at the other end of the hall. She forced us to move because the room was an upgrade from what we paid. So, at 8:30-9 pm, we had to gather all our stuff and drag it to the “correct room.”
We were told that the door was left unlocked and that’s why we could enter the original room. I know for a fact we went to the room assigned upon check in.
A few other small things left us disappointed, but mainly the issue with the room assignment. They never admitted that they were wrong, just that WE took it upon ourselves to enter the incorrect room. I felt as if we were in school being reprimanded by the teacher and principal. Thank goodness other guests were not in the hallway to witness this
This staff is inadequate and it looks as though they have friends or family hanging out and staying there.
Toasters were both non functioning
Fake juices
Cream cheese/butter not refrigerated
Dog was brought in eating area with other customers (Pets should be kept in separate eating areas indoors)
Bed and room were comfortable and clean
Badly remodeled and charged me more money even though it was prepaid on *******. They said it would be refunded and wasn’t. I had to call several times. I will never stay here again
The website showed that it has a pool. It did not. The toilet paper rolls were empty. There was leftover shower products from the previous guest on the shower. The breakfast was not good. The toasters didn’t work.
This was a clean renovated property. They had a nice big shower and everything looked brand new. The breakfast was very sparse and there was some outside road noise, but it was a great value for the price.