酒店回复: 尊敬的客人，感谢您抽出宝贵时间分享您的反馈。对于健身房状况给您带来的不便，我们深表歉意，并感谢您让我们注意到这些问题。您关于器材维修、供水、消毒湿巾和计时器维护的意见已记录在案，并已转达给相关部门，以便他们尽快进行审核。我们重视您的意见，并将努力确保您下次光临时获得更好的健身体验。您的满意是我们的唯一目标！此致，总经理 Sanjeev Rai
5.0分
家庭亲子
原文
翻译提供方：Google
很好的服务
5.0分
情侣出游
Second stay at property with last four months and it is a consistently high cost/value experience each time.
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酒店回复: Dear Guest,Thank you for your perfect rating and continued trust in us. We are delighted to know that both of your recent stays have been consistently positive and that you find great value in the experience we provide. Our team takes pride in maintaining high standards of comfort, cleanliness, and service for all guests. Your kind words mean a lot to us, and we look forward to welcoming you back again soon.Your Satisfaction Is Our Only Priority!Sincerely, Sanjeev Rai General Manager Crowne Plaza-Chicago Burr Ridge
3.0分
商务出差
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We were in town for a wedding.Check in was pretty good with the exception that the front desk person forgot to give my ID back. Our hotel room was very dirty-specs of boogers, blood, dirt, and miscellaneous trash in the room and bathroom. Parking lot was okay. Extremely noisy with the freeway immediately alongside the hotel. At a point i asked for a fork and front desk man said i could buy one with breakfast. Really? Penny pinching for sure. Only really good bc of proximity to dining ang our venue...smh...overall disgusting
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酒店回复: Dear Guest,Thank you for sharing your detailed feedback. We regret the inconvenience caused and appreciate your comments about the check-in process and the room condition. Cleanliness and guest comfort are top priorities, and your concerns have been shared with our housekeeping and front desk teams for review and improvement. We are glad you found the location convenient for dining and your event, and we will work diligently to enhance future guest experiences.Your Satisfaction Is Our Only Priority!Sincerely, Sanjeev Rai General Manager
3.0分
商务出差
I was on the 3rd floor and looking at the highway but it was super noisy they should have better windows to mitigate the noise
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酒店回复: Dear Guest,Thank you for sharing your feedback. We appreciate your comments regarding the noise from the highway and your suggestion about improving window insulation. Your input is valuable and will be reviewed with our management team as we continue enhancing guest comfort. It is important to us that every stay feels relaxing and peaceful, and your observations help guide those efforts. We hope to welcome you back for a quieter and more restful experience in the future.Your Satisfaction Is Our Only Priority!Sincerely, Sanjeev Rai General Manager
5.0分
其他
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The staff and everything was great! The room was very clean and pleasant. The bed was extremely comfortable and the shower had great pressure and plenty of hot water. The room was not musty or scummy at all. I had a great experience here. I will be staying again.
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酒店回复: Dear Rita,Thank you for your wonderful review! We are thrilled to hear that you enjoyed a clean and pleasant room, comfortable bed, and excellent shower experience. It is fantastic that our staff contributed to making your stay great. Your feedback is very encouraging, and we look forward to welcoming you back for another enjoyable visit.Your Satisfaction Is Our Only Priority!Sincerely, Sanjeev Rai General Manager Crowne Plaza-Chicago Burr Ridge
2.0分
其他
Lost me as a customer
Room was clean but there was a chemical smell that gave me a headache and not much sleep.
I could not stay another night like that.
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酒店回复: Dear Mark,Thank you for sharing your feedback. We understand how important a comfortable and odor-free environment is for a good night’s rest. Your comments regarding the chemical smell and its impact on your stay are very valuable and will be reviewed with our team to address air quality and overall guest comfort. Your observations help guide improvements to ensure a healthier and more pleasant experience for all guests in the future.Your Satisfaction Is Our Only Priority!Sincerely, Sanjeev Rai General Manager Crowne Plaza-Chicago Burr Ridge
1.0分
商务出差
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Beware when staying at this Hotel! I checked into my room on the 25th of September and noticed the TV was not working and the screen was messed up So I went to the front desk and they put me in a new room. The stay was ok and I got up the next morning and had breakfast, showered and checked out. I got home the next day to find out they charged my credit card $300!!!
I called the hotel and they told me they charged my credit card because I broke the TV! Absolutely Ridiculous !!! If this is the way they treat people I would strongly recommend not staying at this place or any CROWN PLAZA HOTEL!
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酒店回复: Dear Bryan,Thank you for taking the time to share your experience. We are glad to hear that your stay itself was comfortable, though we understand the concerns you raised about the room change and the charge applied after departure. Feedback like yours is very important, as it highlights areas where clarity and communication can be improved. Your comments will be reviewed with the team to ensure a better approach moving forward and to help create a more positive guest experience.Your Satisfaction Is Our Only Priority!Sincerely, Sanjeev Rai General Manager Crowne Plaza-Chicago Burr Ridge
4.0分
家庭亲子
Rooms are big, hotel is very clean, but not much for noise reduction, we could hear every noise coming from the hallway.
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酒店回复: Thank you for sharing your feedback and noting that you enjoyed the spacious rooms and cleanliness of our property. Your comment about hallway noise is important, and we appreciate you bringing it to our attention. Insights like yours help us evaluate opportunities to enhance the comfort of every guest. We are glad the rest of your stay met your expectations and hope to host you again for an even quieter experience.
太棒了
健身房的器材需要维修。饮水机里没水。没有消毒湿巾。时钟也坏了。
很好的服务
Second stay at property with last four months and it is a consistently high cost/value experience each time.
We were in town for a wedding.Check in was pretty good with the exception that the front desk person forgot to give my ID back. Our hotel room was very dirty-specs of boogers, blood, dirt, and miscellaneous trash in the room and bathroom. Parking lot was okay. Extremely noisy with the freeway immediately alongside the hotel. At a point i asked for a fork and front desk man said i could buy one with breakfast. Really? Penny pinching for sure. Only really good bc of proximity to dining ang our venue...smh...overall disgusting
I was on the 3rd floor and looking at the highway but it was super noisy they should have better windows to mitigate the noise
The staff and everything was great! The room was very clean and pleasant. The bed was extremely comfortable and the shower had great pressure and plenty of hot water. The room was not musty or scummy at all. I had a great experience here. I will be staying again.
Lost me as a customer
Room was clean but there was a chemical smell that gave me a headache and not much sleep.
I could not stay another night like that.
Beware when staying at this Hotel! I checked into my room on the 25th of September and noticed the TV was not working and the screen was messed up So I went to the front desk and they put me in a new room. The stay was ok and I got up the next morning and had breakfast, showered and checked out. I got home the next day to find out they charged my credit card $300!!!
I called the hotel and they told me they charged my credit card because I broke the TV! Absolutely Ridiculous !!! If this is the way they treat people I would strongly recommend not staying at this place or any CROWN PLAZA HOTEL!
Rooms are big, hotel is very clean, but not much for noise reduction, we could hear every noise coming from the hallway.