My wife and I had to take our son to get doctor visit and need it a sty overnight in a place near hospital, stay was good but beds where to hard for comfort and room didn't look anything like pictures online.
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酒店回复: Dear Martin ,Thank you for sharing your feedback. We are glad to hear that your stay accommodated your needs during your visit to the area. Guest comments regarding bed comfort and room appearance are valuable in helping us evaluate and enhance our accommodations. We will share your observations with the appropriate teams. We look forward to welcoming you again and providing a stay that reflects the comfort, quality, and attention to detail we strive to maintain for all our guests.Sincerely, Karima Esmail General Manager
5.0分
其他
Room was nice. Bed was comfortable. Large sectional sofa for lounging. Only downside was no microwave in the room. Other than that, served its purpose for me.
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酒店回复: Dear Sheletha,Thank you for staying with us. We are delighted to hear you enjoyed your stay and found the room comfortable with plenty of space to relax. Your feedback regarding the microwave is appreciated and will be considered for future improvements. We look forward to welcoming you back for another pleasant stay.Sincerely, Karima Esmail General Manager
5.0分
情侣出游
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I absolutely loved the front desk staff !!! They made our stay so much more fun !!! Especially Kayleigh and Mrs Remi !! Also we loved the breakfast and the cook ! The housekeepers were also fabulous!! Gave us what we needed without hesitation!!! The room we stayed in was huge ! We loved the sofa and partition. We did have to ask for a microwave in our room but got it immediately!! Now the bad part …. There was absolutely no shade at the pool. And it was too hot in the dining areas. Also the halls stayed warm . Other than that we loved our stay !!!
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酒店回复: Dear Guest,Thank you for sharing your wonderful experience! We are thrilled to hear that our front desk team, housekeepers, and culinary staff made your stay enjoyable. It is great to know the room layout and amenities added to your comfort. Your detailed feedback regarding the pool and dining areas is appreciated and will help us continue enhancing the guest experience. We look forward to welcoming you back for another memorable stay.Sincerely, Karima Esmail General Manager
3.0分
情侣出游
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The room was spotless. The arrangement was great with a sectional, small desk, and king size bed. There were only two issues. The room darkening drape was shot leaving large areas of light in. The mattress should probably be replaced as well. The rate was great and we might stay again, but request a room change of it is in that condition.
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We are glad to hear you found the room clean, comfortable, and well-appointed, with amenities that added to your stay. Your insights regarding the drape and mattress are valued, as they help guide improvements to enhance future guest comfort. We hope to have the opportunity to welcome you again and provide an even more enjoyable stay.Sincerely, Karima Esmail General Manager
2.0分
家庭亲子
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I didn't like the smell of the room, it smelled like mildew, the hallway to get to the room smelt decent it had plug ins so I figured the room would smell the same. Carpet was sticky, had to wear shoes the whole time and shower was clogged with a clog of hair that I had to remove because it would not drain. Visually could see the hair clogging the drain and it was not properly cleaned. Nothing like the room photos.
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酒店回复: Dear Guest,Thank you for sharing your detailed feedback. We appreciate your observations regarding the room and its amenities, as guest insights are valuable in guiding improvements. It is helpful to know your experience contrasted with expectations set by our visuals, and your comments provide perspective for ongoing enhancements. We are always working to elevate comfort and quality, and we look forward to the opportunity to provide a more seamless stay in the future.Sincerely, Karima Esmail General Manager
5.0分
其他
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Large room
The room was nice and clean. The TV defaults to on demand movies and there was no information on how to get to regular TV and no guide to let you know what the stations were. The room was large and roomy. I was comfortable there.
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酒店回复: We’re so glad to hear you found the room clean, spacious, and comfortable — that’s exactly what we aim for! We appreciate you bringing the TV setup to our attention. We understand how important it is to have clear instructions and a guide for channels, and we’ll be reviewing this to make sure it's more user-friendly for future guests. We hope to welcome you back again soon!
3.0分
其他
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This first room assigned to us, was already occupied by someone else, second room assigned, there was no cold water in the shower, only very hot water. The 3rd room, the door did not locked all the way, hair dryer did not work, no garbage can inside bathroom. Refrigerator did not work. Breakfast was very good and reception are very clean, staff very attentive in dining are. I definitely will not stay at this hotel again.
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酒店回复: We sincerely apologize for the series of issues you encountered during your stay — from the room assignments to the maintenance problems. This is far from the standard we strive to provide, and your feedback has been shared with our management and maintenance teams for immediate review and correction.On a positive note, we're glad to hear you enjoyed the breakfast and found our staff attentive and the reception area clean. While we regret that we didn’t meet your expectations this time, we truly appreciate your comments and will use them to improve.Thank you again for your honest feedback.
4.0分
其他
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The only thing that is NOT remarkable is the breakfast... same pineapple fruit all 4 mornings- one morning it's was still frozen.
Also, scrambled eggs each morning, only the meats changed. Only saws bagels one morning, and had to ask the staffmore than once to refill the eggs.
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酒店回复: We’re glad you took the time to let us know about your breakfast experience. We strive to offer variety and quality, and we're sorry to hear that the selection and service fell short during your stay. Your comments about the fruit, egg refills, and variety have been shared with our kitchen team so we can make improvements.We truly appreciate your input — it's feedback like yours that helps us do better. We hope to have the opportunity to provide a more satisfying experience in the future.
3.0分
家庭亲子
The pool outside was not kept clean , there was no phone in the room , the light blew out and shower was cold
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酒店回复: Dear Guest,Thank you for sharing your observations about your stay. Maintaining a clean and comfortable environment is central to our commitment, and your comments highlight key areas we continuously review. Ensuring functional amenities and a pleasant atmosphere for every guest is important to us. We appreciate your insights and the opportunity to improve.Sincerely, Karima Esmail General Manager.
5.0分
家庭亲子
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Everything about this hotel was fantastic. The only thing i wish they had more of would be available pool towels. I was there for a week and only saw them laid out 1 day. Every other day we would have to ask the frontdesk for them.
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酒店回复: Dear Guest,We are thrilled to hear that your overall experience at our hotel was fantastic and that you enjoyed your week-long stay. Your observation regarding the availability of pool towels is appreciated, as it helps us identify opportunities to enhance guest convenience. We look forward to welcoming you back Sincerely, Karima Esmail General Manager.
My wife and I had to take our son to get doctor visit and need it a sty overnight in a place near hospital, stay was good but beds where to hard for comfort and room didn't look anything like pictures online.
Room was nice. Bed was comfortable. Large sectional sofa for lounging. Only downside was no microwave in the room. Other than that, served its purpose for me.
I absolutely loved the front desk staff !!! They made our stay so much more fun !!! Especially Kayleigh and Mrs Remi !! Also we loved the breakfast and the cook ! The housekeepers were also fabulous!! Gave us what we needed without hesitation!!! The room we stayed in was huge ! We loved the sofa and partition. We did have to ask for a microwave in our room but got it immediately!! Now the bad part …. There was absolutely no shade at the pool. And it was too hot in the dining areas. Also the halls stayed warm . Other than that we loved our stay !!!
The room was spotless. The arrangement was great with a sectional, small desk, and king size bed. There were only two issues. The room darkening drape was shot leaving large areas of light in. The mattress should probably be replaced as well. The rate was great and we might stay again, but request a room change of it is in that condition.
I didn't like the smell of the room, it smelled like mildew, the hallway to get to the room smelt decent it had plug ins so I figured the room would smell the same. Carpet was sticky, had to wear shoes the whole time and shower was clogged with a clog of hair that I had to remove because it would not drain. Visually could see the hair clogging the drain and it was not properly cleaned. Nothing like the room photos.
Large room
The room was nice and clean. The TV defaults to on demand movies and there was no information on how to get to regular TV and no guide to let you know what the stations were. The room was large and roomy. I was comfortable there.
This first room assigned to us, was already occupied by someone else, second room assigned, there was no cold water in the shower, only very hot water. The 3rd room, the door did not locked all the way, hair dryer did not work, no garbage can inside bathroom. Refrigerator did not work. Breakfast was very good and reception are very clean, staff very attentive in dining are. I definitely will not stay at this hotel again.
The only thing that is NOT remarkable is the breakfast... same pineapple fruit all 4 mornings- one morning it's was still frozen.
Also, scrambled eggs each morning, only the meats changed. Only saws bagels one morning, and had to ask the staffmore than once to refill the eggs.
The pool outside was not kept clean , there was no phone in the room , the light blew out and shower was cold
Everything about this hotel was fantastic. The only thing i wish they had more of would be available pool towels. I was there for a week and only saw them laid out 1 day. Every other day we would have to ask the frontdesk for them.