酒店回复: Hola Valmir,Muchas gracias por tomarse el tiempo de compartir sus comentarios con nosotros. Significa mucho para nosotros, y realmente esperamos que haya tenido una gran experiencia con nosotros. Maz K.#Team6
2.0分
商务出差
The first room I was assigned had not been cleaned. The bed wasn't changed from the previous customer .The second room had tiny roaches.
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酒店回复: Dear Guest,Thank you for your feedback. We sincerely apologise for the issues you encountered with both room assignments. This is certainly not the experience we aim to provide. We will immediately address your concerns with our team to ensure these problems are resolved. We appreciate you bringing this to our attention and hope to provide a better experience in the future.
1.0分
商务出差
Smashed multiple cockroaches and other bugs; cig burns in the comforter; food bits on floor. Overall made my skin crawl
1.0分
家庭亲子
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Door would barely shut right even when locked. The room was horrible and dirty. Roaches everywhere, burn marks in bed sheets, ac was barely keeping room cold. Worst hotel I ever stayed in. We told them about the roaches and offered a $15 refund. I should’ve got a full refund for how horrible this room was. Absolute nightmare
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酒店回复: Dear Guest,We sincerely apologise for the issues you encountered during your stay. This is absolutely not the experience we want for our guests, and we understand your frustration. We take your concerns seriously, particularly with cleanliness, maintenance, and the condition of the room. We will be addressing these issues with our team to ensure they are resolved. We truly appreciate you bringing this to our attention, and we hope to make improvements moving forward.
4.0分
家庭亲子
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The room was clean but did have a musty smell to it. The room was very hot when we went into it in my opinion all AC units shoukd be left on at about 70°that way it does keep the rooms from smelling closed up and musty. The AC innour room really didn't work all that well it barely blowed..We had to turn the AC off and reser it to get it to blow harder and it still didn't actually cool off goid in our room until about 1am and we arrived at 9am checked in and got into our room about 9:10pm and had to turn the unit down to 62° due to it being so stuffy in the room and it took along time to cool it off and the room wasn't a big room at all. If i had to guess I'd say 200-300 square feet. It was clean but just took along time to cool off. Staff was kind and polite I had a reservation so it only took about 5mins to check in and the gentleman that checked me in was nice and the property was clean. It was kinda difficult to get into the hotel entrance because of tge hwy construction but that's definitely not the hotel's fault. I will stay there again just going to ask for a different room next time due to the AC ussue only.
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酒店回复: Dear Guest,Thank you for your detailed feedback. We’re glad to hear that the staff was kind and the room was clean, but we apologise for the issues with the musty smell and the AC unit. We understand how important a comfortable room temperature is for a pleasant stay, and we will certainly look into the AC concerns to ensure better cooling in the future. We also appreciate your understanding regarding the construction and will make sure to address your feedback moving forward. We look forward to welcoming you back and providing a more comfortable experience next time.
1.0分
商务出差
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Room was fithy, bathroom door hinge was off the jam, door would not close, i cleaned the toilet and shower. Air conditioner loaded with crud and dust. Rediculous!
2.0分
商务出差
Very dirty & had a very bad smell, house keeping needs to DO BETTER!!!! Bathroom dirty with stains.
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酒店回复: Dear Guest,Thank you for your feedback. We regret to hear about the cleanliness issues you experienced during your stay. This is not the standard we aim for, and we will address your concerns with our team to ensure improvements are made. We appreciate you bringing this to our attention and hope to offer you a better experience in the future.
5.0分
商务出差
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The room had roaches, there wasn't any soap or shampoo in the room, the room stunk like someone had chain smoked in it and the incense that were given to coverup the smell did not help.
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酒店回复: Dear Guest,We sincerely apologise for the issues you encountered during your stay, including the cleanliness concerns and unpleasant odours. This is certainly not the experience we aim to provide, and we will share your feedback with the team to address these matters immediately. We truly appreciate your input and hope to improve the quality of your experience in the future.
每天都有问题，而且总是抱怨，前台服务态度差劲。
每天都喜忧参半。
价格不错，对于短期停留来说足够了。
酒店适合那些想花很少的钱并且不介意任何奢华的人。
The first room I was assigned had not been cleaned. The bed wasn't changed from the previous customer .The second room had tiny roaches.
Smashed multiple cockroaches and other bugs; cig burns in the comforter; food bits on floor. Overall made my skin crawl
Door would barely shut right even when locked. The room was horrible and dirty. Roaches everywhere, burn marks in bed sheets, ac was barely keeping room cold. Worst hotel I ever stayed in. We told them about the roaches and offered a $15 refund. I should’ve got a full refund for how horrible this room was. Absolute nightmare
The room was clean but did have a musty smell to it. The room was very hot when we went into it in my opinion all AC units shoukd be left on at about 70°that way it does keep the rooms from smelling closed up and musty. The AC innour room really didn't work all that well it barely blowed..We had to turn the AC off and reser it to get it to blow harder and it still didn't actually cool off goid in our room until about 1am and we arrived at 9am checked in and got into our room about 9:10pm and had to turn the unit down to 62° due to it being so stuffy in the room and it took along time to cool it off and the room wasn't a big room at all. If i had to guess I'd say 200-300 square feet. It was clean but just took along time to cool off. Staff was kind and polite I had a reservation so it only took about 5mins to check in and the gentleman that checked me in was nice and the property was clean. It was kinda difficult to get into the hotel entrance because of tge hwy construction but that's definitely not the hotel's fault. I will stay there again just going to ask for a different room next time due to the AC ussue only.
Room was fithy, bathroom door hinge was off the jam, door would not close, i cleaned the toilet and shower. Air conditioner loaded with crud and dust. Rediculous!
Very dirty & had a very bad smell, house keeping needs to DO BETTER!!!! Bathroom dirty with stains.
The room had roaches, there wasn't any soap or shampoo in the room, the room stunk like someone had chain smoked in it and the incense that were given to coverup the smell did not help.