酒店回复: Dear Chihiro,Thank you for sharing your experience with us. We're pleased to hear that you had a good night's sleep and found the staff to be responsive. It's great that you found the rooms spacious and simple, and the water and hot water were satisfactory. Clean and comfortable beds are essential for a good stay, and we're glad to hear that you had a positive experience. We appreciate your feedback and look forward to welcoming you back for another comfortable stay!Sincerely, Hotel Manager
5.0分
商务出差
原文
翻译提供方：Google
非常好的服务
3.0分
其他
Breakfast area was cramped and filled with gaming machines. Not good! Limited choice with breakfast items..
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酒店回复: Dearest Valued Guest,We're sorry to hear that you had a negative experience with us. We take all feedback seriously and will use it to improve our services.
3.0分
其他
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Never going to stay here again. They put me in room 303 and when i was walking to my room it was a group of teenagers outside room 301 fighting and running in and out of the room.
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酒店回复: Dear Valued Guest,We apologize for this inconvenience. We will review this and further investigate.
1.0分
家庭亲子
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This was a horrible stay and awful experience. I will never return to this place. We took the room with the kitchenette but never knew that that building was behind the highway. It was a nightmare with constant loud noises from vehicles every minute of the day and night. There were bugs in the room crawling on the drapes, the drapes could not close in properly, the toilet seat was not sturdy on the toilet bowl, so it kept shifting, the toilet holder was missing, the room smelled old and moldy. The Front Desk Manager, Michelle, was unhelpful and spoke to me in a condescending tone when I complained about the room and asked to be moved, to which she said the hotel was completely booked. I asked for a refund for the 2nd night stay and to check out earlier, but she refused saying that because I paid through a 3rd party, *******, the hotel could not refund me a night. It was so awful, we could not stay the 2nd night after seeing the many crawling bugs and the traffic noise, we quickly packed up and left that disgusting place! Never again in that hotel!
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酒店回复: Dear Alana,Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to respond.We regret that you found your room to be too close to the highway. While some rooms are nearer to the road, many guests find them comfortable, and we do our best to accommodate preferences based on availability at the time. Unfortunately, during your stay, the only available rooms were located in the same area of the building, and we apologize that this did not meet your needs.Regarding your report of bugs in the drapes, our team thoroughly inspected the room and found no evidence to substantiate the claim. We take cleanliness and pest control very seriously and maintain a strict housekeeping schedule to ensure our rooms remain in top condition.We also understand your concern about the toilet seat. Our maintenance staff was ready to assist, but we respect your decision to decline service. Without access to the room, we were unable to address the issue during your stay.As for your request for a refund, we do understand your frustration. However, your reservation was made through a non-refundable booking type, and as such, we are unable to authorize a refund in this case.We always strive to provide a positive experience for all our guests, and we’re sorry that we were not able to fully meet your expectations on this occasion. If your travels bring you back to the area, we would welcome the opportunity to better serve you in the future.Sincerely,Michelle, Front Desk Manager
3.0分
商务出差
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C-
It looks like they did a remodel on this place and hired the cheapest most inexperienced crew they could have hired. The hotel was trying to make the rooms a little higher grade or fancier, but it just came out to look and feel cheap. The shower barely worked with minimal hot water. The walls were thin and over all the room was no noisy. The overall cleanliness was OK and the staff was just fine. I would probably rather stay at a Motel 6 and save the extra $15 about the same thing.
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酒店回复: Dear Bryan,Thank you for taking the time to share your feedback. We're truly sorry to hear that your recent stay did not meet your expectations.We strive to provide a comfortable and enjoyable experience for all our guests, and it's clear from your comments that we fell short in several areas during your visit. Your observations about the room quality, water temperature, and noise levels are concerning, and we appreciate you bringing them to our attention.While we're glad to hear our staff and cleanliness met your standards, we know that's only part of the experience. Please know that your feedback has been shared with our team as we continue to make improvements.We hope you'll consider giving us another chance in the future so we can provide the stay you were hoping for.Warm regards,Michelle, Front Desk Manager
5.0分
其他
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This might be my new favorite place to stay. I’d never been there before and definitely plan on going back. Room was exceptionally clean compared to other places I’ve stayed. Front desk was helpful, quick, and personable. Room was quiet, spacious, and well maintained. Bathroom was just as spacious as the rest of the room; the towels were all freshly cleaned, folded, and plentiful. Can’t say enough positive things about this place. 10/10
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酒店回复: Dear Nicholas, We're honored to hear that we might be your new favorite place to stay — that truly means a lot to our entire team. We're so glad you enjoyed the cleanliness, spaciousness, and comfort of your room, as well as the service from our front desk staff. Your kind words and 10/10 rating made our day! We can't wait to welcome you back on your next visit.Sincerely,Michelle, Front Desk Manager
5.0分
商务出差
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The hotel is new or like new. Looks and feels upscale. Everything is in great condition. Good decor. The staff is very friendly and helpful. The room was large and very comfortable. Simple but nice breakfast. Angelo's restaurant right across the street is just superb. I was surprised to find such a high-quality restaurant in this small town.
Overall, the hotel is a great value and is highly recommended.
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酒店回复: Dear Sergey,Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you enjoyed your stay and appreciated the upscale feel, comfortable rooms, and helpful staff. It's also great to know you had a chance to enjoy breakfast and try Angelo’s across the street — we agree, it’s a fantastic spot! Your recommendation means a lot to us, and we hope to welcome you back the next time you're in town.Warm regards,Michelle, Front Desk Manager
2.0分
其他
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I did not get the room I paid for
AC was terrible
Shower fixtures falling off
Paint off the walls in multiple spots
Room poor presentation just a shame compared to other red roof affiliated places.
And was told I had to pay extra to stay that wasn’t included in the displayed price.
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酒店回复: Dearest Valued Guest,We understand that our services did not meet your expectations, and we want to assure you that we will take steps to improve our services. We value your feedback and appreciate the opportunity to learn and grow from it.
房间空间很大卫生间也很大，设备不算新但好在卫生还行，免费停车车位也很足。早餐不算太多从6 点到9点，路途休息一下还是性价比可以的！
我在这家酒店住了一晚好觉，然后一大早就离开了。工作人员反应很快，房间宽敞简洁，虽然设施不多，但水和热水都很好，床也干净舒适。
非常好的服务
Breakfast area was cramped and filled with gaming machines. Not good! Limited choice with breakfast items..
Never going to stay here again. They put me in room 303 and when i was walking to my room it was a group of teenagers outside room 301 fighting and running in and out of the room.
This was a horrible stay and awful experience. I will never return to this place. We took the room with the kitchenette but never knew that that building was behind the highway. It was a nightmare with constant loud noises from vehicles every minute of the day and night. There were bugs in the room crawling on the drapes, the drapes could not close in properly, the toilet seat was not sturdy on the toilet bowl, so it kept shifting, the toilet holder was missing, the room smelled old and moldy. The Front Desk Manager, Michelle, was unhelpful and spoke to me in a condescending tone when I complained about the room and asked to be moved, to which she said the hotel was completely booked. I asked for a refund for the 2nd night stay and to check out earlier, but she refused saying that because I paid through a 3rd party, *******, the hotel could not refund me a night. It was so awful, we could not stay the 2nd night after seeing the many crawling bugs and the traffic noise, we quickly packed up and left that disgusting place! Never again in that hotel!
C-
It looks like they did a remodel on this place and hired the cheapest most inexperienced crew they could have hired. The hotel was trying to make the rooms a little higher grade or fancier, but it just came out to look and feel cheap. The shower barely worked with minimal hot water. The walls were thin and over all the room was no noisy. The overall cleanliness was OK and the staff was just fine. I would probably rather stay at a Motel 6 and save the extra $15 about the same thing.
This might be my new favorite place to stay. I’d never been there before and definitely plan on going back. Room was exceptionally clean compared to other places I’ve stayed. Front desk was helpful, quick, and personable. Room was quiet, spacious, and well maintained. Bathroom was just as spacious as the rest of the room; the towels were all freshly cleaned, folded, and plentiful. Can’t say enough positive things about this place. 10/10
The hotel is new or like new. Looks and feels upscale. Everything is in great condition. Good decor. The staff is very friendly and helpful. The room was large and very comfortable. Simple but nice breakfast. Angelo's restaurant right across the street is just superb. I was surprised to find such a high-quality restaurant in this small town.
Overall, the hotel is a great value and is highly recommended.
I did not get the room I paid for
AC was terrible
Shower fixtures falling off
Paint off the walls in multiple spots
Room poor presentation just a shame compared to other red roof affiliated places.
And was told I had to pay extra to stay that wasn’t included in the displayed price.