The staff were very nice and welcoming. The room was in order however upon preparing to take a shower I was greeted by a very large cockroach on the inside of the shower curtain. I did let the staff know and a room upgrade was offered however I had already done an upgrade. I do feel the dust around the air conditioning vents should also have been cleaned.
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酒店回复: Thank you for taking the time to share your experience with us. We’re pleased to hear that our staff made you feel welcome and that your room was otherwise in order. However, we sincerely apologize for the unpleasant surprise you encountered in the shower and for the dust around the air-conditioning vents. This is certainly not the standard we strive to uphold.We appreciate you bringing the issue to our team’s attention during your stay, and we’re sorry that the room upgrade offered was not helpful given that you had already upgraded. Please know that we addressed the concerns you mentioned with our housekeeping and maintenance teams to ensure this does not happen again.Your comfort and satisfaction are very important to us, and we hope you will consider giving us another opportunity to provide you with a flawless stay.
2.0分
其他
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The original room that was assigned to me AC was out. Talked to the night staff regarding issue and she reset the system and told me to call if the issue wasn’t fixed. Called the front desk about an hour later and she didn’t offer any solutions over the phone. Told me she would contact her manager to see if we could be moved to a different room. I decided to go down to front desk to figure out a solution and she seem quite reluctant to do anything to help with issue because they were double booked for the next night. Since I went down to the front desk I asked if she could move me to a di
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酒店回复: Thank you for taking the time to share your experience, your feedback is truly appreciated. I'm very sorry to hear about the inconvenience you faced with the air conditioning in your original room and the challenges in getting the issue resolved promptly.It’s concerning to learn that the response you received from our night staff did not meet your expectations, especially when it comes to providing timely solutions and clear communication. This is certainly not the level of service we aim to provide. Your comfort is incredibly important to us, and we regret that you were left feeling unsupported during a frustrating situation.Please know that your comments have been shared so we can review what happened and take the necessary steps to ensure it doesn’t occur again. We sincerely apologize for the disruption to your stay and any inconvenience this caused.We hope you’ll consider giving us another opportunity in the future to provide the comfortable and attentive experience you deserve.
5.0分
其他
Stop the smoking that’s the only bad thing if you have asthma then you shouldn’t stay at this hotel it’s ridiculously filled with smoke
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酒店回复: Thank you for taking the time to share your experience with us. I’m truly sorry to hear that the level of smoke in the hotel made your stay uncomfortable, especially as someone with asthma. That’s a serious concern, and we completely understand how frustrating and even dangerous that can be.While we do offer smoking rooms to accommodate different preferences, we never want that to negatively impact guests in non-smoking areas. Your feedback is very important, and I’ve shared your comments with our management team as we continue to evaluate our policies and air quality standards.We’re always working to improve the comfort of all our guests, and I hope you’ll consider giving us another chance in the future, we’d love the opportunity to make it right.
2.0分
其他
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Room wasn't serviced , bed was used , trash was left ... too late to move to another room due to how quick we rushed in to get settled. Daughter was already in shower an lot of stuff to transport.. got late check out tho..
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酒店回复: Thank you for sharing your experience with us. We sincerely apologize that your room was not properly serviced upon your arrival—that is certainly not the standard we strive to maintain. We understand how frustrating it must have been to find the bed used and trash left behind, especially when you were already settled in and it was too late to switch rooms.We’re glad to hear you were able to take advantage of the late check-out, but please know that your feedback has been shared with our housekeeping team to ensure this does not happen again.If you choose to stay with us again, please don’t hesitate to reach out directly so we can make sure your next visit is comfortable and hassle-free.Thank you again for bringing this to our attention.
3.0分
商务出差
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Hotel was nice but dated. Shower was pretty nice the bedroom wasn't as clean as you would hope.
The bed and pillows slept good and the noise of the hotel overall wasn't bad.
I will be staying there again in the future every month with business.
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酒店回复: Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the comfort of the bed and pillows, the quiet atmosphere, and that the shower met your expectations.We also appreciate your honest comments regarding the condition of the room and cleanliness. While we’re pleased you found many aspects of your stay enjoyable, we’re truly sorry the room did not meet your expectations in terms of cleanliness. Please know that we’ve shared your comments with our housekeeping team to ensure improvements are made moving forward.We're honored to hear you'll be staying with us monthly for business, and we look forward to welcoming you back. We'll do our best to make each visit better than the last.
4.0分
商务出差
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It would be five stars if the facility had a crib/pack & play onsite. I found it insane that we showed up for our reservation and we were told that there was nothing available for our 1 year old.
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酒店回复: Thank you so much for taking the time to share your feedback. We sincerely apologize for the inconvenience and miscommunication you experienced during your recent stay with us.Please allow us to clarify — our hotel does provide Pack & Play cribs upon request, and we’re truly sorry that this was not properly communicated or made available to you at check-in. We completely understand how important it is to have the right accommodations for your little one, and it’s disappointing to hear that we fell short in this instance.Your comments have been shared with our team to ensure this situation is addressed and does not happen again in the future. We truly value your feedback and hope to have the opportunity to welcome you and your family back, so we can provide the five-star experience you rightfully expected.
5.0分
朋友出游
The morning staff, especially for the breakfast, were especially friendly.
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酒店回复: Thank you so much for your kind words! We’re delighted to hear that our morning team—and especially our breakfast staff—made a positive impression during your stay. They work hard to create a warm and welcoming start to the day, and your recognition means a great deal.We truly appreciate your feedback and hope to have the pleasure of welcoming you back again soon.
3.0分
其他
Property was ok, pillows were uncomfortable, staff was friendly. breakfast was Mid if that.
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酒店回复: hank you for taking the time to share your feedback. We’re glad to hear that our staff made a friendly impression during your stay.We’re sorry that the pillows didn’t meet your comfort expectations and that breakfast was just average for you. We appreciate your honest comments, and we’ll share them with our team as we continually work to improve the guest experience.If you have any specific suggestions or preferences for your next visit, please feel free to let us know—we’d love the opportunity to make your stay even better.Thank you again for choosing to stay with us.
3.0分
情侣出游
Room 328, to fix the sound and tv connection, remove usb connection and reconnect so it will “reboot”. Front desk knew there can be an issue…
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酒店回复: Thank you for bringing the issue in Room 328 to our attention. We sincerely apologize for the inconvenience you experienced with the sound and TV connection.Our team has been informed and will ensure the USB connection is removed and reconnected to properly reboot the system. We’re also looking into the root cause to prevent future occurrences. While our front desk team was aware this can happen it rarely does, we understand how frustrating it can be during your stay, and we truly appreciate your patience.If there’s anything else we can do to make your experience more comfortable, please don’t hesitate to let us know.
服务很棒！员工很友好。入住时前台没有长时间的等待。
The staff were very nice and welcoming. The room was in order however upon preparing to take a shower I was greeted by a very large cockroach on the inside of the shower curtain. I did let the staff know and a room upgrade was offered however I had already done an upgrade. I do feel the dust around the air conditioning vents should also have been cleaned.
The original room that was assigned to me AC was out. Talked to the night staff regarding issue and she reset the system and told me to call if the issue wasn’t fixed. Called the front desk about an hour later and she didn’t offer any solutions over the phone. Told me she would contact her manager to see if we could be moved to a different room. I decided to go down to front desk to figure out a solution and she seem quite reluctant to do anything to help with issue because they were double booked for the next night. Since I went down to the front desk I asked if she could move me to a di
Stop the smoking that’s the only bad thing if you have asthma then you shouldn’t stay at this hotel it’s ridiculously filled with smoke
Room wasn't serviced , bed was used , trash was left ... too late to move to another room due to how quick we rushed in to get settled. Daughter was already in shower an lot of stuff to transport.. got late check out tho..
Hotel was nice but dated. Shower was pretty nice the bedroom wasn't as clean as you would hope.
The bed and pillows slept good and the noise of the hotel overall wasn't bad.
I will be staying there again in the future every month with business.
It would be five stars if the facility had a crib/pack & play onsite. I found it insane that we showed up for our reservation and we were told that there was nothing available for our 1 year old.
The morning staff, especially for the breakfast, were especially friendly.
Property was ok, pillows were uncomfortable, staff was friendly. breakfast was Mid if that.
Room 328, to fix the sound and tv connection, remove usb connection and reconnect so it will “reboot”. Front desk knew there can be an issue…