酒店回复: Dear Guest,Please accept my sincere apology for the inconvenience caused to you. We are continually updating and striving to improve our guest experience.Your feedback is crucial to this process, so I thank you.We hope to host you again soon and give you the proper Rodeway Inn experience.Kind Regards,
1.0分
其他
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It took them 3 different rooms before they got my a clean room. Was rhere for 2 days never had a cleaning person even stop to change out towels had to call lobby to get them. Website says they offer continental breakfast they dont.
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酒店回复: Dear Joey,Thank you so much for the feedback. We're sincerely sorry to hear that you didn't have a good time with us. Please accept our apologies for any disappointment with the accommodations, amenities, and service that you received during your visit. Our team is dedicated to improving for the future, so we'll be sure to discuss all of your comments internally and make any changes where necessary. We hope to see you again soon.
1.0分
其他
Liked nothing. Place is absolutey filthy and in disrepair! DISGUSTING!!! I have pictures to prove it because I couldnt believe this place is in business!!
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酒店回复: Thank you, Carmen, for taking the time to share your feedback about your recent stay with us. I sincerely apologize that we did not meet your expectations and that your experience was disappointing. Please know that your comments are very important to us, and we are actively working on improvements to ensure a better experience for our guests. We hope you might consider giving us another opportunity in the future to provide you with a much better stay.Freddy AsmarGeneral Manager
1.0分
家庭亲子
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There is nothink to likes. The room is old . 1st room was hot no air conditioner. Then moved to 2nd one walls were dirty, broken doors . Floor dirty. And no breakfasts
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酒店回复: Thank you for sharing your feedback about your stay.I sincerely apologize for the issues you experienced, Your comments are extremely important to us, and we are addressing these matters with our housekeeping and maintenance teams to prevent this from happening again.We appreciate you bringing this to our attention and hope you might consider giving us another chance in the future to provide you with a better experience.
1.0分
其他
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Its too bad i cannot share the pictures of the room. It is nothing like what you see on the ******* website.
I will be calling corporate for a full refund. We had no choice but stay here as it was the 4th of july, we had already driven 15 hours and everything else was booked. If the room was like the picture it would have been one thing, but it wasnt even close. This was equivalent to by the hour and it had permanent residents.
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酒店回复: Thank you for taking the time to share your feedback.I am very sorry to hear that your experience did not meet your expectations.We appreciate you bringing this to our attention and would welcome the opportunity to speak with you directly to help resolve the matter.
1.0分
其他
Don't go here!!!
The worst Knights Inn I've ever stayed at and I've stayed at a lot and in different states! Don't go here!!
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酒店回复: Dear Timothy,We regret to hear about your disappointment during your recent stay with us. Our team strives to ensure all our guests have a comfortable stay and are always on hand to correct anything less than perfect. We appreciate all feedback from our guests, and if you have any suggestions on what we can improve on, please let us know. We appreciate any suggestions, and we wish you safe travels.
1.0分
商务出差
Filthy place, broken tiles, wall paper hanging off the walls
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酒店回复: Thank you for sharing your feedback about your stay.I sincerely apologize for the condition of the room and for not meeting your expectations. Your comments about the room issues are very important to us. We are addressing these concerns with our maintenance and housekeeping teams to ensure improvements are made right away.
2.0分
情侣出游
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Seen rats in parking lot. The worst was the filthy toilet and floors. Immediately on checking into the room we noticed spotted flooring and dusty dirty floors. Walls were splattered with food and filth and were dusty. Also the toilet was dirty with poop splattered around it. We asked to have the toilet cleaned and the floor mopped while we were out but instead they only swept partially and added an air freshener spray. Not acceptable even for a hotel under renovation. We only stayed one of the two nights we had booked. Will not book this one again.
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酒店回复: Dear Holly,Thank you for sharing your feedback. We sincerely apologize that your stay did not meet your expectations. Cleanliness and guest satisfaction are our top priorities, and we regret that we fell short in your experience.While we acknowledge your concerns, we also want to assure you that our team strives to maintain a comfortable and clean environment, even during ongoing renovations. We did address the issues you brought to our attention, though we understand this may not have met your satisfaction.We value your input and will use it to continue improving our services. Should you wish to discuss your experience further, please feel free to reach out.Best regards,
Apple bees 你们确定几分钟内搬过去没问题吗？
非常好的地方，我很喜欢。
照片显示的是带厨房的房间，我问接待我的那位女士（据我所知，她总是早上来），她告诉我她没有带厨房的房间，有一次当我下班回来时有一间带厨房的房间
It took them 3 different rooms before they got my a clean room. Was rhere for 2 days never had a cleaning person even stop to change out towels had to call lobby to get them. Website says they offer continental breakfast they dont.
Liked nothing. Place is absolutey filthy and in disrepair! DISGUSTING!!! I have pictures to prove it because I couldnt believe this place is in business!!
There is nothink to likes. The room is old . 1st room was hot no air conditioner. Then moved to 2nd one walls were dirty, broken doors . Floor dirty. And no breakfasts
Its too bad i cannot share the pictures of the room. It is nothing like what you see on the ******* website.
I will be calling corporate for a full refund. We had no choice but stay here as it was the 4th of july, we had already driven 15 hours and everything else was booked. If the room was like the picture it would have been one thing, but it wasnt even close. This was equivalent to by the hour and it had permanent residents.
Don't go here!!!
The worst Knights Inn I've ever stayed at and I've stayed at a lot and in different states! Don't go here!!
Filthy place, broken tiles, wall paper hanging off the walls
Seen rats in parking lot. The worst was the filthy toilet and floors. Immediately on checking into the room we noticed spotted flooring and dusty dirty floors. Walls were splattered with food and filth and were dusty. Also the toilet was dirty with poop splattered around it. We asked to have the toilet cleaned and the floor mopped while we were out but instead they only swept partially and added an air freshener spray. Not acceptable even for a hotel under renovation. We only stayed one of the two nights we had booked. Will not book this one again.