多年来，我曾在几个不同的地方住过 Extended Stay America 酒店，所以我期待着这里能像以前一样干净。这次住宿太糟糕了，我差点换了酒店，损失了全部房费，但我发现附近的酒店都被订满了。我真希望我拍了一段视频，看看那里有多脏（尤其是在浴室里，其中一条毛巾上甚至有一些奇怪/恶心的棕色污渍，所以我最终在 112 室的沃尔玛买了一条毛巾/洗脸巾和枕头。我有一个朋友在这里住了几个小时，她说她求我离开。接下来，噪音……冰箱不停地发出声音，听起来像是在敲我的门，作为一个独自在那里的女人，我感到很害怕。此外，有人在玩 misicshop
展开
酒店回复: Dear Stephanie, Thank you for your feedback. We're deeply sorry for the cleanliness and noise issues you experienced during your stay. This is not the standard we uphold. We are addressing these concerns with our team to prevent future occurrences. We hope to welcome you again soon under better circumstances.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
好的
2.0分
其他
In last couple of visits, I had to change rooms because they weren't clean as they should be. Its getting to be redundant telling the staff of the linen.
展开
酒店回复: Dear Amber,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the cleanliness of your rooms during your recent visits. This is very uncommon, and we understand how frustrating it must be to request fresh linens repeatedly. Your comments have been shared with our housekeeping team to ensure improvements are made. We value your patience and hope to provide a smoother and more comfortable experience on your next stay.Sincerely,Hotel Management
4.0分
情侣出游
展开
This property was nice. The shopping and food area around the hotel made up for the amenities that they didnt have within the hotel. I admired their little kitchenette and ice trays in the fridge. So I rate this 4 out of 5. And I want this property to grow and hopefully in the future add more feature for conveniency within their hotel. However, I had a good time and felt safe.
1.0分
其他
展开
Pics are deceiving
Horrible stay. Very dirty room. Pictures do not look anything like what really is there. There is dirty pair in the sink, wash left in the shower used and cigarette burns pillowcases and blankets.
展开
酒店回复: Dear Amanda,Thank you for sharing your experience. We sincerely apologize for the condition of your room and understand how frustrating it must have been to arrive and find that the accommodations did not reflect your expectations. While limitations sometimes arise, cleanliness and comfort remain top priorities, and your feedback has been shared with our team to ensure improvements are made. We’re committed to doing better and hope you’ll consider giving us another chance to provide a more positive stay.Sincerely,Hotel Management
1.0分
家庭亲子
展开
Welcoming guest by saying to them we don't have shampoo inside the room also we have to told to go Walmart and get the things we need for the room ,as soon we enter the room was big spot of water left on the kitchen counter plus room was dirty not recommended for family also the TV stand table one of the drawers wasn't working other than that area wasn't bad but definitely not staying there anymore I understand hotel wasn't expensive but I didn't expect walking to the bathroom not seeing there any of shampoo and body wash
展开
酒店回复: Dear James, We are sorry to hear that the condition of your room was not adequately maintained and for any miscommunication regarding our in-suite amenities. More often than not, our guests bring their own personal items from home to use, so we keep complimentary hair dryers and toiletries available upon request at the front desk. We also regret the inconvenience caused by the broken drawer. Your comments will be shared with the respective teams for improvement. We appreciate your patience and thank you for your feedback, as it helps us work toward providing a better stay for all our guests.Sincerely,Hotel Management
3.0分
其他
My room was actually decent. However, the bathroom could use some work.
展开
酒店回复: Dear Amber,We’re glad your accommodations provided a comfortable stay overall, though we appreciate you pointing out that the bathroom could be improved. Your feedback will be shared with our maintenance team so attention can be given to enhancing that area for a better guest experience in the future. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
3.0分
情侣出游
I loved how close the hotel was to our venue, however it was a bit dirty and seemed to have missed a few cleaning areas especially in bathroom.
展开
酒店回复: Dear Andee,Thank you for taking the time to share your thoughts. We are pleased to hear the location suited your needs and added convenience to your stay. At the same time, we sincerely regret that the accommodations did not meet the level of cleanliness you expected. Your feedback has been shared with our team to help ensure a more polished experience moving forward. We hope to welcome you back for a more comfortable and refreshed visit.Sincerely,Hotel Management
1.0分
其他
展开
this is by far the absolute worse hotel experience i have EVER had. to the moment i checked in and the people staying being completely awkward and making me uncomfortable beyond belief, to my room being beyond dirty, to my door not locking, the smell & the noise. there was bugs everywhere, there was curly little hairs ALL over my shower, the bedding was stained and ripped and the carpet was beyond not touched… absolutely disappointing as the imagines online don’t even match the property. it’s also gut wrenching to be driving HOURS just to find all this out.
展开
酒店回复: Dear Guest,Thank you for bringing these concerns to our attention. We deeply regret that your recent visit did not meet expectations and sincerely apologize for the discomfort and distress you experienced. Your feedback is important, and we are addressing the issues raised to improve the overall quality and guest experience. We understand the frustration of a stay that does not align with expectations, especially after a long journey. We would welcome the opportunity to provide a significantly better experience should you choose to return in the future.Sincerely,Hotel Management
1.0分
商务出差
展开
No hot water bed hard as a rock. No front desk only certain times. Towels terrible charge for everything people right by door smoking ****. Just don't waste your money.
展开
酒店回复: Dear Guest, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We are committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Hotel Management
多年来，我曾在几个不同的地方住过 Extended Stay America 酒店，所以我期待着这里能像以前一样干净。这次住宿太糟糕了，我差点换了酒店，损失了全部房费，但我发现附近的酒店都被订满了。我真希望我拍了一段视频，看看那里有多脏（尤其是在浴室里，其中一条毛巾上甚至有一些奇怪/恶心的棕色污渍，所以我最终在 112 室的沃尔玛买了一条毛巾/洗脸巾和枕头。我有一个朋友在这里住了几个小时，她说她求我离开。接下来，噪音……冰箱不停地发出声音，听起来像是在敲我的门，作为一个独自在那里的女人，我感到很害怕。此外，有人在玩 misicshop
好的
In last couple of visits, I had to change rooms because they weren't clean as they should be. Its getting to be redundant telling the staff of the linen.
This property was nice. The shopping and food area around the hotel made up for the amenities that they didnt have within the hotel. I admired their little kitchenette and ice trays in the fridge. So I rate this 4 out of 5. And I want this property to grow and hopefully in the future add more feature for conveniency within their hotel. However, I had a good time and felt safe.
Pics are deceiving
Horrible stay. Very dirty room. Pictures do not look anything like what really is there. There is dirty pair in the sink, wash left in the shower used and cigarette burns pillowcases and blankets.
Welcoming guest by saying to them we don't have shampoo inside the room also we have to told to go Walmart and get the things we need for the room ,as soon we enter the room was big spot of water left on the kitchen counter plus room was dirty not recommended for family also the TV stand table one of the drawers wasn't working other than that area wasn't bad but definitely not staying there anymore I understand hotel wasn't expensive but I didn't expect walking to the bathroom not seeing there any of shampoo and body wash
My room was actually decent. However, the bathroom could use some work.
I loved how close the hotel was to our venue, however it was a bit dirty and seemed to have missed a few cleaning areas especially in bathroom.
this is by far the absolute worse hotel experience i have EVER had. to the moment i checked in and the people staying being completely awkward and making me uncomfortable beyond belief, to my room being beyond dirty, to my door not locking, the smell & the noise. there was bugs everywhere, there was curly little hairs ALL over my shower, the bedding was stained and ripped and the carpet was beyond not touched… absolutely disappointing as the imagines online don’t even match the property. it’s also gut wrenching to be driving HOURS just to find all this out.
No hot water bed hard as a rock. No front desk only certain times. Towels terrible charge for everything people right by door smoking ****. Just don't waste your money.