多年来，我曾在几个不同的地方住过 Extended Stay America 酒店，所以我期待着这里能像以前一样干净。这次住宿太糟糕了，我差点换了酒店，损失了全部房费，但我发现附近的酒店都被订满了。我真希望我拍了一段视频，看看那里有多脏（尤其是在浴室里，其中一条毛巾上甚至有一些奇怪/恶心的棕色污渍，所以我最终在 112 室的沃尔玛买了一条毛巾/洗脸巾和枕头。我有一个朋友在这里住了几个小时，她说她求我离开。接下来，噪音……冰箱不停地发出声音，听起来像是在敲我的门，作为一个独自在那里的女人，我感到很害怕。此外，有人在玩 misicshop
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酒店回复: Dear Stephanie, Thank you for your feedback. We're deeply sorry for the cleanliness and noise issues you experienced during your stay. This is not the standard we uphold. We are addressing these concerns with our team to prevent future occurrences. We hope to welcome you again soon under better circumstances.Sincerely,Hotel Management
4.0分
商务出差
原文
翻译提供方：Google
不
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酒店回复: Dear Guest, We are thrilled you had an excellent time at Extended Stay America and found us spotless. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely, Hotel Management
5.0分
其他
原文
翻译提供方：Google
好的
5.0分
其他
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Yes room was large price for Sat night was well n my range n got in on short notice no drama or loud music n hallways was very happy n extended stay in sterling hghts my new go to when I come visit family n Mich staff also super kind
5.0分
商务出差
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The kitchenette was very useful. Luckily i had my own pots and pans. Because they no longer lean them out. My only complaint was. Even they cleaned every 2 weeks vi notice that the restroom door was not very clean. But other than that. It was good. Thanks
5.0分
其他
Quiet, clean and comfortable the front desk attendants have been very pleasant and welcoming both times I’ve stayed here.
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酒店回复: Dear Guests, On behalf of our team at Extended Stay America, thank you for the excellent review. We strive to deliver exceptional accommodations combined with outstanding service to every guest, and we appreciate you noticing our efforts in maintaining a pleasant environment for all our guests. Your praise for our front desk team members is much appreciated and will surely be passed on. We enjoyed having you, and we look forward to being your hotel of choice whenever your travel brings you to the area.Sincerely,Hotel Management
4.0分
其他
My only issue is that when it came down to taking a shower the water temperature was not good enough it was barely hot water
4.0分
其他
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The room was clean and the staff are pleasant. The walls are paper-thin however. Not only could I hear the guests in the rooms adjacent to me; I could hear guests partying and cheering well into late night at least 6 or 7 rooms away.
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酒店回复: Dear Guest, Thank you for sharing your feedback. We are glad that you found your room clean and our staff pleasant. We also understand how challenging the noise from adjacent rooms can be and regret that it impacted your rest. Your comments will be shared with our team to explore ways to better manage and enhance guest comfort. We appreciate your input and hope to provide a more peaceful and enjoyable stay in the future.Sincerely,Hotel Management
2.0分
其他
In last couple of visits, I had to change rooms because they weren't clean as they should be. Its getting to be redundant telling the staff of the linen.
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酒店回复: Dear Amber,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the cleanliness of your rooms during your recent visits. This is very uncommon, and we understand how frustrating it must be to request fresh linens repeatedly. Your comments have been shared with our housekeeping team to ensure improvements are made. We value your patience and hope to provide a smoother and more comfortable experience on your next stay.Sincerely,Hotel Management
4.0分
情侣出游
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This property was nice. The shopping and food area around the hotel made up for the amenities that they didnt have within the hotel. I admired their little kitchenette and ice trays in the fridge. So I rate this 4 out of 5. And I want this property to grow and hopefully in the future add more feature for conveniency within their hotel. However, I had a good time and felt safe.
多年来，我曾在几个不同的地方住过 Extended Stay America 酒店，所以我期待着这里能像以前一样干净。这次住宿太糟糕了，我差点换了酒店，损失了全部房费，但我发现附近的酒店都被订满了。我真希望我拍了一段视频，看看那里有多脏（尤其是在浴室里，其中一条毛巾上甚至有一些奇怪/恶心的棕色污渍，所以我最终在 112 室的沃尔玛买了一条毛巾/洗脸巾和枕头。我有一个朋友在这里住了几个小时，她说她求我离开。接下来，噪音……冰箱不停地发出声音，听起来像是在敲我的门，作为一个独自在那里的女人，我感到很害怕。此外，有人在玩 misicshop
不
好的
Yes room was large price for Sat night was well n my range n got in on short notice no drama or loud music n hallways was very happy n extended stay in sterling hghts my new go to when I come visit family n Mich staff also super kind
The kitchenette was very useful. Luckily i had my own pots and pans. Because they no longer lean them out. My only complaint was. Even they cleaned every 2 weeks vi notice that the restroom door was not very clean. But other than that. It was good. Thanks
Quiet, clean and comfortable the front desk attendants have been very pleasant and welcoming both times I’ve stayed here.
My only issue is that when it came down to taking a shower the water temperature was not good enough it was barely hot water
The room was clean and the staff are pleasant. The walls are paper-thin however. Not only could I hear the guests in the rooms adjacent to me; I could hear guests partying and cheering well into late night at least 6 or 7 rooms away.
In last couple of visits, I had to change rooms because they weren't clean as they should be. Its getting to be redundant telling the staff of the linen.
This property was nice. The shopping and food area around the hotel made up for the amenities that they didnt have within the hotel. I admired their little kitchenette and ice trays in the fridge. So I rate this 4 out of 5. And I want this property to grow and hopefully in the future add more feature for conveniency within their hotel. However, I had a good time and felt safe.