Room had funny smell, everything dirty, mildew on shower curtain, glue in sink like they fixed it and left yellow glue inside sink, towels stained, blanket stained, light switches dirty, mirror dirty, room was disgusting. Looked like house keeping not serious about there job
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酒店回复: Dear Sharonda,Thank you for sharing your experience. We sincerely apologize that your stay did not meet expectations and regret the issues you encountered with cleanliness and room condition. Your feedback is important and will be used to address these concerns so future guests can enjoy a more comfortable and pleasant stay.Sincerely, Hotel Manager
2.0分
其他
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Supposed to be non-smoking room. Room had cigarette smoke odor. Had to wash everything in my suitcase when I got home because of the stench on my clothing just from being in the room.
2.0分
情侣出游
the room was dirty, we found multiple cockroaches especially in the bathroom.
The light and the fridge were dirty too.
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酒店回复: Dear Alessia,Thank you for your stay and for taking the time to leave a review. We’re glad you chose our hotel and appreciate your feedback. However, we sincerely apologize for the cleanliness issues you encountered, especially the presence of pests and unclean appliances. This is far below our standards, and we are addressing it with our housekeeping team immediately to prevent a recurrence.Sincerely,Hotel Manager
5.0分
其他
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I just recently checked in at this hotel. Amazing from the start to finish. Room was clean. Bed was so comfortable. Bathroom was spotless. Overall great experience. Will definitely reconsider booking again when i come to ATL
3.0分
其他
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Considering the other hotels in the area this is the best you're going to get for the price. Theres several areas which could be improved. As soon as we got there we noticed the toilet seat completely off... We've heard stories about if something is broken they blame you so we just dealt with it. The rooms AC is not on when you enter the room so it takes a long time to cool down.The floors were definitely dirty, could use a deep clean. The beds were hard as a rock with only three pillows on each bed so someone is left without a pillow if you have guests... and seriously hard. I was sore my whole stay. Make sure you ask for a do not disturb sign or they'll bang like the police early in the am. They have the tvs on a timer so they cut off after a few hours which wakes people like me up. The microwave had no keypad lights so you had to turn on room lights to use it. The fridge was on the highest setting so it took about a day to get it to get cool like it should have been. The breakfast isnt very good so we didn't use that service at all. Check in is at 3 so if you have a 6am flight youre going to pay $35 to check in early which we were able to do this visit.. time before this we paid for early check in and were only able to check in around noon which defeated the purpose. The pool was closed most of the time we were there.
Overall tho this visit was an extreme improvement from other stays and they are improving. Customer service is very good. And its the best deal youll get.
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酒店回复: Dear Guest,Thank you for your detailed feedback. We appreciate you recognizing the value we offer and the improvements made since your last stay. We’re sorry for the inconveniences you experienced—from the maintenance issues to the room comfort and amenities. Your comments about cleanliness, AC timing, pillows, and early check-in fees are all important, and we’ll share them with our team to keep working on these areas. We're glad to hear you found our customer service very good, and we hope to continue improving so your next visit is even better. Thanks again for staying with us!Sincerely, Hotel Manager
5.0分
商务出差
Staff was nice and efficient. Check in was smooth. Clean and good smelling rooms!
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酒店回复: Dear Guest,Thank you for the wonderful feedback! We're happy to hear our staff made your check-in smooth and that you enjoyed the clean, fresh rooms. Hope to see you again soon!Sincerely, Hotel Manager
2.0分
其他
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Dead bolt was broken in half, doors had large cracks around them. Floor was dirty. Someone was replacing an a/c unit in the adjacent room making loud noises until well after 9pm.
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酒店回复: Dear Alyssa,Thank you for your feedback. We sincerely apologize for the issues you experienced during your stay. Your concerns about the deadbolt, door cracks, cleanliness, and noise are being addressed with our team. We appreciate your understanding and will ensure improvements are made for future guests. We hope to welcome you again soon.Sincerely, Hotel Manager
3.0分
商务出差
The shower was not hot in the last room I got and sink was dirty. Other than that the wk. before was an awesome room. Stay there for work on the weekends.
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酒店回复: Dear Ricky,Thank you for your feedback. We sincerely apologize for the shower and sink issues you experienced during your stay. We're glad to hear you enjoyed your previous visit! Rest assured, we’ll address these concerns to ensure a more comfortable experience next time. We appreciate your continued support!Sincerely, Hotel Manager
3.0分
其他
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The bed was comfortable and the room was huge. They need to fix a lot in the room. The shower curtain had mildew. The toilet paper holder that is built into the wall was sticking out about an inch. There was an outlet also hanging out of the wall. I called and asked if I could check in early because I flew a red eye and they told me yes. I got to the hotel and the front desk treated me like I was stupid
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酒店回复: Dear Madisen,Thank you for your feedback. We're glad you found the bed comfortable and the room spacious. We sincerely apologize for the maintenance and service issues you faced. Your comments are being addressed by our team to ensure improvements. We value your input and hope to provide a better experience next time.Sincerely, Hotel Manager
我正在等待他们退还钱，因为服务器取消了房间，我们正在等待他们打电话给我们并退还钱。
Never stay there again
Room had funny smell, everything dirty, mildew on shower curtain, glue in sink like they fixed it and left yellow glue inside sink, towels stained, blanket stained, light switches dirty, mirror dirty, room was disgusting. Looked like house keeping not serious about there job
Supposed to be non-smoking room. Room had cigarette smoke odor. Had to wash everything in my suitcase when I got home because of the stench on my clothing just from being in the room.
the room was dirty, we found multiple cockroaches especially in the bathroom.
The light and the fridge were dirty too.
I just recently checked in at this hotel. Amazing from the start to finish. Room was clean. Bed was so comfortable. Bathroom was spotless. Overall great experience. Will definitely reconsider booking again when i come to ATL
Considering the other hotels in the area this is the best you're going to get for the price. Theres several areas which could be improved. As soon as we got there we noticed the toilet seat completely off... We've heard stories about if something is broken they blame you so we just dealt with it. The rooms AC is not on when you enter the room so it takes a long time to cool down.The floors were definitely dirty, could use a deep clean. The beds were hard as a rock with only three pillows on each bed so someone is left without a pillow if you have guests... and seriously hard. I was sore my whole stay. Make sure you ask for a do not disturb sign or they'll bang like the police early in the am. They have the tvs on a timer so they cut off after a few hours which wakes people like me up. The microwave had no keypad lights so you had to turn on room lights to use it. The fridge was on the highest setting so it took about a day to get it to get cool like it should have been. The breakfast isnt very good so we didn't use that service at all. Check in is at 3 so if you have a 6am flight youre going to pay $35 to check in early which we were able to do this visit.. time before this we paid for early check in and were only able to check in around noon which defeated the purpose. The pool was closed most of the time we were there.
Overall tho this visit was an extreme improvement from other stays and they are improving. Customer service is very good. And its the best deal youll get.
Staff was nice and efficient. Check in was smooth. Clean and good smelling rooms!
Dead bolt was broken in half, doors had large cracks around them. Floor was dirty. Someone was replacing an a/c unit in the adjacent room making loud noises until well after 9pm.
The shower was not hot in the last room I got and sink was dirty. Other than that the wk. before was an awesome room. Stay there for work on the weekends.
The bed was comfortable and the room was huge. They need to fix a lot in the room. The shower curtain had mildew. The toilet paper holder that is built into the wall was sticking out about an inch. There was an outlet also hanging out of the wall. I called and asked if I could check in early because I flew a red eye and they told me yes. I got to the hotel and the front desk treated me like I was stupid