酒店回复: Thank you and hope we can do better next time
1.0分
家庭亲子
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The AC did not work well the hot water did not get very hot and the man who works the front desk kept putting up the coffee creamer, so no one could use it. And for whatever reason they didn’t have enough hand towels they give four wash rags and two towel towels, but it worked for the night.
1.0分
其他
Never returned my deposit 😒 and gave me issues about a service animal. Plan on file grievance with BBB.
2.0分
其他
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Skip this hotel
I would not recommend this hotel. Front desk clerk was difficult to communicate with. Elevator was broken. Room was extremely small and cramped. Breakfast was a joke. Now I realize why the rate was so cheap! Don't make the same mistake I did.
5.0分
其他
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Good:
• nice, clean rooms
• good area
• good price
Bad:
• elevator doesn't work
• TV in my room didn't work
• "breakfast" is just packaged muffins
What makes this a 5 star review instead of 3 stars is Francine. She was so nice and went out of her way to help us.
1.0分
其他
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Upon check front did not see my reservation that was made in advance and paid for already for 2 rooms! After a long check in was advised elevator not working walked up to third floor and room key didn’t work! Then got and alert from bank that I’ve been charged again for 2 rooms! Will deal with that at checkout! Will not be returning to Microtel!
酒店回复: Thank you for your feedback. The issues are being resolved!
5.0分
商务出差
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Awesome
The staff were warm and attentive, the rooms were spotless and smartly designed. made the stay truly special. Great food nearby overall 10/10 experience. Highly recommended!
酒店回复: Thank you for your positive feedback!
1.0分
其他
Hotel double charged me pls be sure to check your bank details when dealing with this chain. Horrible customer service.
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酒店回复: Thank you for your feedback. We are currently resolving the issues!
5.0分
其他
All they have to do is update their photos because the property is way better looking in person
4.0分
其他
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Cozy spot to sleep, your making the right choice!
The staff was really friendly and accommodating, which made a great first impression. The hotel is conveniently located near plenty of dining and shopping options, so you won’t go hungry or without bare essentials. The beds were quite comfortable, and they offered internet access, but breakfast was just average—think muffins and coffee. I opted to eat out instead. One downside was the lack of a refrigerator or microwave in the rooms (though you can find one in the lobby), and there wasn’t an ice maker either. It seems like the hotel is still in the middle of renovations, which might explain some of the little inconveniences. Despite that, I’d definitely consider coming back.
好的
The AC did not work well the hot water did not get very hot and the man who works the front desk kept putting up the coffee creamer, so no one could use it. And for whatever reason they didn’t have enough hand towels they give four wash rags and two towel towels, but it worked for the night.
Never returned my deposit 😒 and gave me issues about a service animal. Plan on file grievance with BBB.
Skip this hotel
I would not recommend this hotel. Front desk clerk was difficult to communicate with. Elevator was broken. Room was extremely small and cramped. Breakfast was a joke. Now I realize why the rate was so cheap! Don't make the same mistake I did.
Good:
• nice, clean rooms
• good area
• good price
Bad:
• elevator doesn't work
• TV in my room didn't work
• "breakfast" is just packaged muffins
What makes this a 5 star review instead of 3 stars is Francine. She was so nice and went out of her way to help us.
Upon check front did not see my reservation that was made in advance and paid for already for 2 rooms! After a long check in was advised elevator not working walked up to third floor and room key didn’t work! Then got and alert from bank that I’ve been charged again for 2 rooms! Will deal with that at checkout! Will not be returning to Microtel!
Awesome
The staff were warm and attentive, the rooms were spotless and smartly designed. made the stay truly special. Great food nearby overall 10/10 experience. Highly recommended!
Hotel double charged me pls be sure to check your bank details when dealing with this chain. Horrible customer service.
All they have to do is update their photos because the property is way better looking in person
Cozy spot to sleep, your making the right choice!
The staff was really friendly and accommodating, which made a great first impression. The hotel is conveniently located near plenty of dining and shopping options, so you won’t go hungry or without bare essentials. The beds were quite comfortable, and they offered internet access, but breakfast was just average—think muffins and coffee. I opted to eat out instead. One downside was the lack of a refrigerator or microwave in the rooms (though you can find one in the lobby), and there wasn’t an ice maker either. It seems like the hotel is still in the middle of renovations, which might explain some of the little inconveniences. Despite that, I’d definitely consider coming back.